JEANNETTE P QUIJANO

**** ** ******* ***

Port St Lucie, FL 34953

Phone: 772-***-****

acpgvd@r.postjobfree.com

Objective

A position as an Customer Service Representative that can use my unique experience.

Employment History

Customer Service Representative

07/2013 - 04/2015

Convey Health Solutions

Fort Pierce, FL

Assisting members with their Medicare Advantage plan. In a call Center environment. Following strick

Medicare guidelines,

Following HIPAA guidelines. Assisting members with their plan changes. Advising of benefits in plans.

Sales Consultant

04/2013 - 07/2013

Ivox Solutions, Inc

4485 Sw Port Way,

Palm City, FL

Working in a call center environment selling AT&T products & other telecommunication products.

Order Clerks

08/2012 - 04/2013

QVC Inc

300 NW Peacock Blvd,

Port ST Lucie, FL

Placing incoming customers order for ordering merchandise that they saw on air, working in a call center.

Answering 90-140 calls per day.

Customer Service Representative

01/2012 - 05/2012

State No Fault Insurance

Vero Beach, FL

Customer Service, collecting payments, filing and administrative assistant duties.

Customer Service Technician (CST)

04/2011 - 07/2011

Aegis communications

Port St Lucie, FL

Incoming call center-presenting products and selling them.

Senior Customer Service Representative

06/2008 - 08/2010

Britt Paulk Insurance

Stuart, FL

Manage Marine book of business, processed quotes, successfully handled all aspects of servicing book of

business.

Responsible for tracking production and running reports for two department managers. Efficiently worked

with accounting to resolve issued.

Account Manager/ Customer Service Representative

01/2006 - 06/2008

Plastridge Agency, Inc.

Stuart, FL

Managed book of business for commercial business, processed quotes, marketing and all aspects of

managing book of business. Assisted producer with commercial property business, condo associations,

small business accounts. Responsible for direct bill accounts.

Cashier I

01/2005 - 12/2005

Walmart

Port St. Lucie, FL

Cashier, worked in money center, front end and garden center. I have experience with credit card

payments, cash and processing returns.

Administrative Assistant/Manager

02/2005 - 11/2005

Raney Insurance Services,Inc.

Ft. Lauderdale, FL

Assisted in daily routines, processing quotes, servicing existing customers, issuing insurance certificates.

Meeting with potential insurers, finance representatives, fully responsible for paying all invoices with

managing general agents and accounts payable.

Assisted Vice President with daily operations of Insurance agency.

Underwriter/Policy Service

08/1998 - 01/2005

Bristol West Insurance

Davie, FL

Underwriter: Assisted in daily routines, processing endorsements, working on daily reports for automatic

endorsements.

Researching endorsements through our imaging system. Data entry of all endorsements, sent

correspondence to our insureds as well as make phone calls to them, multi tasking problem solving.

Worked on developing new procedures for automation

Process of all applications and endorsements. Customer Service; working in a call center, answering 70-

90 customer calls a day

Resolving customer problems in regards to payment questions, billing questions. Processed over the

phone payments by check and credit cards responsible for keeping customers logs on all conversations.

Education and Training

Location Qualification Course of Study

1985 Lowell High School

MA General Educational Development (GED)

Certificate

General High School

Curriculum

Occupational Licenses & Certificates

Additional Information

I worked in the warehouse of Sound Advice In Deerfield, FL. from 1994-95. I worked in their office

preparing daily truck runs for

local drivers. Assisted on getting daily shipping invoices & Bill of .

** recentley I have been working as a temporary employee at PNC Bank in their mailroom. Sorting mail

and getting bags ready to

be delivered to different branches.

*** I have worked for St Lucie County as a receptionist for the Administrative department as a temporary

employee.

I have worked as a temporary employee for a property management company here in Fort Pierce

With SNI /Staffing Now in

2011/2012. For about 2 weeks

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