Swati Ghosh

469-***-**** (Home)

816-***-**** (Cell)

E-mail : acpgq9@r.postjobfree.com

Summary:

. Project Manager with over 12 years IT experience in systems analysis,

solution design, application development, resource management, resource

allocation, process improvement and software implementation.

. Proficient in various business operations, including client billing,

conflict resolution, client account maintainence and implementation of

effective business policies and procedures.

. Owned the relationship between client and teams of Sales, Engineering and

Development in the design, development, implementation, operation and

maintenance of client software systems.

. Reduced 20% IT spend through systems simplification and outsourcing.

Worked with global executive leadership to understand organizational

needs and develop IT solutions.

. Managed non-profit membership and billing management system for small

business organizations.

. Experienced in delivering customer-focused solutions that demonstrate

product value and built foundation for loyal, long-term client

relationships.

Education:

Bachelor of Science degree in Computer Engineering

University of Mumbai, Mumbai, India (GPA equivalent: 3.9/4.0)

Technical Skills:

Programming: C, C++, SQL, PL/SQL, HTML, DHTML, Perl, JavaScript,

Pascal, XML, HTML/CSS, Visual Basic 6.0, ASP, Apache,

Coldfusion.

Databases: Oracle 8, Oracle 8i, Microsoft Access, MYSQL, SQL server

Tools: Adobe Photoshop, Macromedia Dreamweaver, Flash 5, MS Visio,

Smart draw, VSS, CVS, Microsoft Office tools, iMIS

(membership management software), Crystal reports,

ColdFusion server, Peachtree, MS project.

Windows Administration: Windows 2000, Windows NT, Windows Server, IIS,

FTP, Exchange Server, Active directory, DNS, WINS,

DHCP

Networking: EIGRP, OSPF, RIP, TCP/IP, Subnets, Wireless routing

knowledge, VLANS.

Methodologies: Agile, Waterfall

Professional Experience:

ARS Consulting (member of ARS group), Frisco TX 2010 - Present

Project Manager

Recently managed an eCommerce application involving designing, development

and implementation of a major garment manufacturer. The scope was to expand

their technical infrastructure and market their business on a global

platform.

Responsibilities:

. Built and maintained strong professional client relationships.

. Managed activities of internal cross-functional teams, client contacts

and third party vendors.

. Identified project risks, potential impacts, and contingency plans.

. Conducted product presentations and relayed updates to clients both in

person and remotely.

. Obtained client requirements, coordinated proactive status reports and

next steps to meet strict deadlines.

. Created custom detailed project plans, budgets, and project summaries

regarding project status for the client, senior management and

stakeholders.

. Led customer-facing conferences and presentations.

. Gathered and shared competitive intelligence with account team and

management.

. Identified key areas of improvement, creating, tracking and analyzing

metrics to measure customer performance.

. Maintained a calm and proactive attitude, influencing internal team to

ensure business service delivery.

. Planned and created client-related process documents and QA check lists.

. Created and presented custom product presentations to C-Level executives

and key stake holders.

.

Other project dependent responsibilities with ARS:

. Direct and manage Systems Development Life Cycle (SDLC) in Customer

Relationship Management (CRM) applications.

. Define project scope, goals and deliverables that support business goals

in collaboration with senior management and stakeholders.

. Effectively communicate project expectations to team members and

stakeholders.

. Estimate the resources and participants needed to achieve project

goals. Draft and submit budget proposals, and recommend subsequent budget

changes where necessary.

. Organize JAD/JAR and Business Requirements sessions to identify and

manage project dependencies and critical path.

. Plan, schedule timelines, track milestones and deliverables. Develop and

deliver progress reports, proposals, requirements documentation, and

presentations.

. Show and communicate process flows using Visio. Generate statement of

work, project plan and progress of development.

. Determine the frequency and content of status reports from the team,

analyze results, and troubleshoot problem areas.

. Proactively manage changes in project scope, identify potential crises,

and devise contingency plans.

. Coach, mentor, motivate and supervise team members and contractors, and

influence them to take positive action and accountability for their

assigned work.

. Deliver ongoing software training to sales teams and C-level executives.

Sabbatical 2008 - 2009

IAPD, Overland Park, KS 2004 - 2007

IT Manager

. Built working relationships with internal clients (members), gathered

requirement and delivered projects on time.

. Worked as the primary contact to support and resolve technical issues

from European and local members.

. Design, develop and market training materials to help new employees,

distributors, fabricators to learn more about the plastics industry.

. Create and present new product presentations to high level executives.

. Responsible for both IT management and hands on technical functions.

. Reduced 20% IT spend through systems simplification and outsourcing.

Worked with global executive leadership to understand organizational

needs and develop IT strategy.

. Managed and negotiated contracts with IT service providers.

. Managed multiple websites related to IAPD and EPDA organizations (Java,

C++, XML, ASP)

. Involved in developing the XML documentation

. Performed data center operations including backups, restore, and

hardware/software maintenance

. Designed and implemented Cisco network upgrade for the IAPD facility

. Managed corporate membership and billing management system (iMIS)

. Integrated iMIS to corporate website (increased website traffic 100,000+

hits/day in 2 year)

. Developed online convention registration system; increased 25% paid

attendance in 2 years

. Developed online testing and certification program for members; converted

to key IAPD revenue source

. Developed complex reports for leadership team using Crystal Reports.

Omnivision Technologies, NJ 2002 - 2004

Programmer / Analyst

. Responsibilities included Software process definition, code design and

review

. Created use case, sequence diagram, and data model.

. Created different applications and websites using Java Script, Visual

Basic, Perl, HTML, ASP, Visual Studio, and XML

. Developed a knowledge management system; improved 10% development team

productivity

. Created prototype solutions and performed on site customer demonstrations

. Developed travel and vacation reservation system (Java Scripting) for a

travel company

. Worked in a team environment to deliver one of the first social

networking software (Pen-Pal) in India

INFOWAYS ANA Pvt Ltd, Mumbai, India 2000 - 2002

Programmer / Analyst

. Responsibilities included analysis, design, development, and maintenance

of various client applications. Created use case, sequence diagram, and

data model. Created different applications and websites using Visual

Basic, Perl, HTML, ASP, Visual Studio, and XML.

. Developed library management system for an educational institution

. Designed and developed a Hospital Management System for a local hospital

client

. Designed and developed a human resource and job repository system for a

non-profit organization

Newgen Technologies, Mumbai, India 1998 - 2000

Programmer / Analyst

. Responsibilities included analysis, design, development, and maintenance

of various client applications. Created use case, sequence diagram, and

data model.

. Developed point-of-sale software and Purchase order system for a local

retail store

. Improved software process based on SEI Capability Maturity Model

. Followed SDLC methodology to implement intranet and external website

applications

. Developed applications including content management, phone & people

directory, proposal tracking, etc

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