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Customer Service Engineer

Location:
Austin, TX
Posted:
April 30, 2015

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Resume:

Steven Dale Taylor

Address: **** ****** ***** ***** ***# 412, Austin, TX 78735 Phone: (903)

***-**** *****: acpgoo@r.postjobfree.com

Education

Texas A&M University, College Station, TX Graduated May 2014

B.S. Industrial and Systems Engineering

Minor in Mathematics

Major (Overall) GPA: 3.26/4.0 (2.704/4.0)

Technical Experience

Senior Design: American Spincast (Steel Manufacturing), Belton, TX January-

May 2014

. Recommended strategies that improve work flow and productivity in machine

shop.

. Analyzed/Organized company sales data for various customers over several

periods.

. Analyzed product flow and overall product mix.

. Investigated facility layout and operators to ascertain areas of

improvement.

. Improved decision making process for "Mass Customization" product mix.

. Throughput analysis with "before and after" recommendations

. Economic analysis of improvement recommendations.

Work Experience

Ply Gem Windows, Bryan, TX

November 2014 - Current

Process Engineer

. Perform process, safety, and 5S audits of production lines to ensure safe

and efficient work practices

. Completed cost savings projects, reducing over $150,000 in wasted scrap

. Reconfigured work area layouts to improve production and ergonomics

. Created and maintained statistical control charts for work in progress

and finished product.

. Constructed simulations of production lines for optimization and

identifying/addressing bottlenecks

. Implementing continuous improvement projects to increase productivity and

quality.

Jimmy John's, College Station, TX

May 2012-November 2014

Delivery Driver

. Managed orders to ensure high levels of customer service.

. Planned the logistics for making deliveries on time and maintain high

levels of customer service.

. Trained new employees on restaurant operations.

Brookshire's Grocery Company, Austin, TX 2007-2011

Cashier, Deli Clerk

. Managed and secured the cash registries.

. Served customers in order to guarantee their satisfaction.

. Trained new employees.

. Managed food service and handling.

. Assisted with shutting down the store at night.

Extra-Curricular Activities:

Holy Cross Catholic Church, Pittsburg, Texas 2006-2011

. Assisted with running fundraisers and church services.

Aggie Student Bonfire 2010-2013

. Observed safe work-site conditions.

. Worked in teams to clear trees and brush on private property per the

request of the owner.

. Assisted with the construction Aggie Student Bonfire Stack.

Skills & Awards

Technical Skills: Bottleneck analysis, discrete-event system simulation,

engineering economic analysis, facility layout design, forecasting, human

factors & ergonomics, statistical process control, technical writing,

optimization, queuing theory.

Programming Languages: AMPL optimization language, C, Visual Basic for

Applications (VBA).

Software: Autodesk AutoCAD, Autodesk Inventor, Microsoft Office Suite,

SIMIO simulation software.

Awards: Phi Theta Kappa National Honor Society (2008-2009).

References:

-Mr. Seth Marcon - Head Technician

Brazos Cleaning and Restoration

380 Industrial Blvd, Bryan, Texas

512-***-****

-Mr Marshall McDermott - Engineering Manager

PlyGem Windows

615 Carson St, Bryan, Texas

903-***-****

-Ms. Samantha Sutton - Colleague and friend

Summer intern at Trinity Industries

Cell Phone: 919-***-****

-Mr Daniel Jatem Escalante - Colleague and friend, Senior

design project team partner

Engineer at Schneider Electric

Cell Phone: 918-***-****



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