SUSAN M. PALUSZEK

** ***** ****

Monticello, FL *2344

850-***-****

acpgof@r.postjobfree.com

Summary: Extensive Customer Service and Support, Scheduling, Clerical, and

Accounting experience in the Commercial, Service, and Retail

industries. Well versed in the use of the Internet and Microsoft

Office applications. Strong verbal and written communication

skills; Strong organizational and telephone skills.

Experience:

8/04 to 9/13 Prestige Volkswagen, Melbourne, FL

Senior Administrative Assistant

. Use of Microsoft Products such as MS Word, Excel, Power

Point for Automotive computer business application.

. Organization and filing of all business paperwork.

. Update invoices via computer application for all new,

used, and auction vehicles as well as Dealer trades.

. Responsible for financial funds for all Dealer

transactions.

. Computer related financial billing for all registration

fees.

. Customer Greeter.

. Responsible for all computer related Dealer trade

financial paperwork and invoices.

. Multiple Line Switchboard Operator.

10/03 to 8/04 Space Coast Underwriters, Melbourne, FL

Senior Accounting Clerk (Insurance)

. Resolved Customer and Agent issues via phone.

. Processed payments and daily credit card charges using

an Accounting Computer application.

. Updated return mail account information.

. Balance of monthly statements.

9/02 to 9/03 Boniface-Hiers Mazda Kia Auto Dealership, Melbourne, FL

Cashier, Warranty and Payroll Clerk

. Assisted Customers to resolve warranty repairs. Prepared

and submitted documentation to resolve services

performed.

. Processed service invoices and collected payments as

required. Accounted for cash on hand and prepared

deposits.

. Prepare and post allowances and adjustments.

. Resolved customer issues and developed "good will".

. Processed time cards and prepared weekly payroll in

accordance with federal and state laws.

. Process Month End Report and general Business

bookkeeping records.

. Developed presentations and analyses for both management

and for marketing using Microsoft Products such as MS

Word, Excel, Power Point, etc.

. Multiple Line Switchboard Operator

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Resume - Susan Paluszek

3/01 to 9/02 Mary Kay, Palm Bay, FL

Mary Kay Consultant

. Marketed the Mary Kay product line.

. Developed prospective customers and demonstrated company

products and closed sales.

. Ordered products, fulfilled sales and maintained

inventory via computer.

10/99 to 6/00 Homer's Buffet, Melbourne, FL

Customer Service, Cashier

. Assisted in marketing activities in printed publications

and radio ads.

. Developed "good will" and customer satisfaction.

. Front Office Cashier and collected payments as required.

Accounted for cash on hand and prepared deposits.

10/98 to 12/99 Pinch-A-Pound Candy Store, Palm Bay, FL

Store Manager

. Assisted with marketing activities to increase overall

business within a 50 mile radius.

. Designed and created gift baskets for special occasions.

. Managed inventory and re-order control with vendors.

Accounted for cash on hand and prepared deposits.

. Process accounts payable vouchers daily.

. Prepare and post allowances and adjustments.

. Process Month End Report; Produced accurate and timely

bookkeeping records using a Computer application.

8/93 to 5/00 Lockmar Elementary School PTA, Palm Bay, FL

Board Member

. Responsible for T Shirt fund raising activities each

fiscal year.

. On Executive Council dealing with issues of both Parents

and Educators at the school.

. Part of the Budget Planning Team which decided

priorities for the Board.

. Volunteer Member for Board activities for numerous

years.

10/84 to 10/85 Sun Bank, Ft. Lauderdale, FL

Customer Service Representative

. Assisted Customers with account reconciliation.

. Provided assistance to Customers over the phone.

. General bookkeeping and accounting practices for

Customers.

7/81 to 10/84 Bank of Naperville, Naperville, IL

Customer Service Representative

. Assisted Customers with account reconciliation.

. Provided assistance to Customers over the phone.

. General bookkeeping and accounting practices for

Customers as well as non-sufficient fund accounts.

. Organizational work as well as Banking Research for

Customers.

. In charge of the Safety Deposit Box business practice at

the Bank.

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Resume - Susan Paluszek

Education and Training:

High School Diploma in Business

Microsoft Office Computer Class

Microsoft Training Classes

Sales Training and Customer Service Interaction Classes

Time Management Class

REFERENCES

Professional

. Joe Kelleher, Prestige VW, 321-***-****

. Chip Trapp, Prestige VW, 321-***-****

. Justin Baker, Prestige VW, 321-***-****

. Steve Lindsey, Sun Microsystems, 321-***-****

Personal

. Sue Calhoun, 321-***-****

. Millie Cristofaro, 321-***-****

. Debbie Spikes, 321-***-****

. Mary Corckery, 850-***-****

Contact this candidate