Customer Service Manager

Izaba Sarabi

***** *********** **. *********, ** 20152 . c: 703-***-**** .

acpfyz@r.postjobfree.com

. Business student seeking to further develop Project Management skillset

. Extensive experience and in customer service, assisting 50-80 members

daily during peak of event registration

. Tasked with the successful onboarding of new hires

. Strong background in customer service, multitasking and performing under

pressure. Able to resolve vast majority of inquiries and issues even during

strict timelines and heavy workload.

. Software Proficiencies: netFORUM, Openwater, Informz, Basecamp, Microsoft

Word/Excel/Powerpoint

Skill Summary

. Business student seeking to further develop Project Management skillset

. Extensive experience and in customer service, assisting 50-80 members

daily during peak of event registration

. Tasked with the successful onboarding of new hires

. Strong background in customer service, multitasking and performing under

pressure. Able to resolve vast majority of inquiries and issues even during

strict timelines and heavy workload.

. Software Proficiencies: netFORUM, Openwater, Informz, Basecamp, Microsoft

Word/Excel/Powerpoint

Professional Experience

American Association Of Political Consultants

Program Manager and Contest Coordinator (May 2014 - April 2015)

. Managed all logistics for the highly regarded annual Pollie and 40 Under

40 political consultant awards. Responsible for creating schedule and

timelines, determined event pricing for different membership types,

established award categories and regulations, creating official websites,

created the entry and judging process and guided entrants and judges

through it's entirety, communicating with winners, working with Board

Members to finalize these processes.

. Attended Annual Conference, assisting with registrations and questions on

site.

. Processed financials daily with a batch report to be turned into the

Accounting Department. Handled membership payments by reporting the checks

and entering them into the AMS Software (netFORUM).

. Performed several Membership Manager duties including: Created and sent

monthly membership invoices, composed monthly membership count reports,

created and sent membership renewal and expiration reminders, created

membership discount codes and amounts, answered membership questions via

phone and email, performed membership drops and termination, reported

membership terminations to Executive Director for exit survey.

. Utilized Informz software to send e-marketing campaigns. Gathered

statistics to improve future mass e-mails. Analyzed how many people opened

the emails and what devices they used to read them. Modified email

templates to best suit the most frequently used devices.

.Assisted internal and external customers via phone and email, performing

Receptionist duties.

Sports Zone Elite

Apparel Manager (April 2013 - May 2014)

. Managed incoming and outgoing merchandise shipments by verifying

inventory, reviewing pricing and sending merchandise to other stores upon

request

. Designed and organized the apparel section of the store

. Greet customers upon entry and assist with any inquiries they may have

related to store products

. Promoted and provided detailed information on new products to customers

. Involved in early-morning weekend shoe releases

. Trained employees by teaching them about store products and daily

responsibilities

Education

Northern Virginia Community College - Sterling, VA (Fall 2015)

Business Management

Herndon High School - Herndon, VA (September 2009 - June 2012)

Other Skills and Activities

. Languages: English, Farsi, Spanish (Basic Knowledge)

. Co-Captain of Herndon High School National Champion Step Team (2011-2012)

. One of 120 students to attend the International Women's day hosted by

Michelle Obama (2012)

. Participant in 1st Place winning Business Class for the Virtual Business

State Competition (2012)

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