Jasmine S. Ngegba

**** **. ****** **. #***

Silver Spring, MD 20903

240-***-****

acpfg9@r.postjobfree.com

OBJECTIVE

Spanish language and cultures graduate with a business concentration. Excellent writing, analytical, and leadership skills looking for an

entry level position. Quick learner with growth potential. Have experience in the customer service as well as the fast pace office

environment, and a proven leadership track record in work experience and campus organizations.

EDUCATION

University of Maryland, College Park, MD

Bachelor of Arts, Spanish Language and Culture in Professional Context Graduated: May 2011

Concentration: Business

GPA: 3.1

CERTIFICATION

ISTQB Certified Tester, Foundation Level (CTFL) 2014

WORK EXPERIENCE

ICF International, Rockville, MD. Sept 2012 Present

Bilingual Software Analyst

● Provide high quality products and services to both internal and external customers while meeting schedule requirements.

● Review customer requirement documents for traceability purposes and to determine conditions that must be met in order to test

the new requirements.

● Create and update test documentation based upon the customer’s requirements.

● Execute test cases using black box, regression, and system testing both manually and with an automated testing tool.

● Handle the tasks of performing 508 compliant verification testing.

● Provide effective, detailed documentation for problem logs, including identifiers and screenshots.

● Research, develop, and submit recommendations for improving test documentation, test data, and/or test execution by the end of

the year.

Apple Blossoms Assisted Living, Silver Spring, MD. August 2009 Present

Administrative Assistant

● Provide general administrative support including: communication and follow up with residents and mail; organizing,

correspondence and reports, printing, scanning and distributing of materials.

● Support scheduling and calendar activities; meeting planning and implementation; special projects assistance; data entry,

generating and maintaining of reports.

● Maintain resident files, ensuring all required paperwork is in order for state regulatory compliance.

● Monitor employee training hours, to assure all employees are trained the appropriate number of hours according to state

regulations.

● Inform management of those employees who are due for additional training to maintain compliance with state.

Maryland National Capital Parks and Planning Commission, Glenn Dale, MD. May 2013 August 2014

Glenn Dale Community Center Program Facility Manager Aide

● Provided assistance to management in various administrative duties; managing staff; schedules; programs; revenues.

● Prepared cash reports and bank deposits for manager’s approval.

● Entered class and program attendance in Smartlink.

● Maintained client files in Smartlink.

● Assisted with internal special events.

Optotraffic, Lanham, MD. May 2011 – July 2012

Bilingual Customer Service Representative Team Lead

● Answered incoming calls from customers to ensure programming, equipment, and account needs are met and exceeded across

multiple databases while maintaining the lowest call time amongst all of the customer service representatives.

● Completed data entry and clerical functions in multiple applications including customer information, incoming payments, and

accounting research.

● Composed correspondence regarding payment confirmation, court hearing grants and denials, citation copies and citizen

troubleshooting.

● Provided detailed information and answered public policy questions regarding the Prince George’s County Automated Speed

Enforcement Program and flagging and unflagging procedures both on the phone and in person.

● Interacted daily with multiple Maryland municipalities to resolve citation and payment discrepancies.

● Assisted the court hearing department with court dockets, liability transfers, and citation dismissals.

Maryland National Capital Parks and Planning Commission, Hyattsville, MD. May 2009 – March 2012

Langley Park Community Center Program Facility Assistant

● Interacted with patrons daily to provide information about our activities and programs.

● Supported the facility director with customer database.

● Assisted 250 300 Spanish speaking customers with monthly food drives.

● Managed budget by preparing invoices, bank statements and, purchase orders.

● Took responsibility for submitting volunteer reports, facility inspections, alarm logs, time cards and teen calendars.

● Prepared lessons and taught basic Spanish reading, speaking and writing skills as a Spanish Instructor for children and adults.

Riderwood Retirement Home, Silver Spring, MD April 2005 – Sept. 2009

Shift Supervisor

● Supervised 15 20 employees per shift in a resident dining hall.

● Resolved issues between the residents and the servers.

● Inspected employees’ attire for uniformity and provided guidance to the employees before, during and after shift.

● Assessed and ensured that the restaurant cleanliness and sanitation.

● Interviewed servers to be promoted to leadership positions.

● Assisted the kitchen staff with expediting the meals to ensure meal accuracy.

ACTIVITIES & AWARDS

ICF International Rookie of the Year, June 2013; Optotraffic Employee of the Month, December 2011; University of Maryland Dean’s List,

Spring 2009 May 2011; Program Director and Programming Committee Chair for the African Student Association; captain and

choreographer of Afrochique Dance Team.

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