Dexter Thomas

**** ****** *****

Suwanee, Georgia 30024

678-***-****

acpfeq@r.postjobfree.com

PROFILE

Over twenty four years of experience in planning, managing, designing,

installing, provisioning, maintaining, and testing a variety of

Telecommunication network systems/projects including: Data (Ethernet),

Broadband (HFC/RF), Optical (SONET/DWDM), Satellite, and Telephony.

Proficient ability to manage projects, design, and test different types of

telecommunication networks & devices. Experience with Optical Ethernet, T1-

T3 & OC3-OC192 circuits, Cisco Routers/Switches, CMTS, CM, DOCSIS, DVR,

PPV, VOD, TCP/IP, DHCP, VPN, VOIP, LAN, WAN, and

Optical/Electrical/Protocol analyzers. Exceptionally known for resolving

critical business & technical issues, being committed, dependable,

reliable, professional, organized, and detailed.

SKILLS

Technical, QA, & Business Analyst

Project Management & Implementation

System Engineering, Integration & Verification Testing

Create & modify processes/procedures, QA, SDLC

. System Configuration, System Design, Provisioning, Testing, &

Technical Documentation

Effectively communicate amongst all internal departments & customers

Resolution and presentation of Business & Technical goals

. Black box, DVR, Ethernet, DOCSIS, VOIP, SIP, MTA,TR-069, & Optical

(SONET/DWDM) UAT/System Testing

. Provisioning & Configuration of many networks devices including:

Adva, Alcatel, Ciena, Cisco, Cyan, Fujitsu, Infinera, Nortel, Tellabs,

Transmode

. Arris C4,E6000, CASA 100G, Cisco UBR 7K/10K, & Motorola BSR 64000

Series CMTS equipment

. Juniper routers & Cisco 2600, 3600, 7600, UBR 924 Series Routers &

Cisco 2900/ME3400Switches

. (Ethernet) Smart Bits & Ixia Test sets, SOAPUI, & Network

Protocol/Spectrum Analyzers

Windows 2000/XP/7/8.0/8.1, MS Word/Project/Excel/PowerPoint/Visio/HP

Quality CTR/Unix

PROFESSIONAL EXPERIENCE

QA/Technology Analyst, October 2014 - Current

TWC (InfoSys/Silver Link Technologies) Herndon, VA (Telecommute

Atlanta, GA)

. Create and prepare test plans for testing of essential client

devices

. Review & update product requirements and establish required

test environment according to client/vendor requirements

. Execute test plans, update test cases per test results of all

client technology & devices, which includes: a variety of CMTS

systems, DOCSIS 3.0, Data Modems, Ethernet, MTA, SIP, TR-069,

etc.

. Create, maintain, manage and follow-up on all issues found

during testing with appropriate vendors & staff.

. Administer, update, manage and coordinate test plans & test

results via test application.

Technical & Infrastructure Business Analyst, July 2014 - October

2014

Kovarus Alpharetta, GA (Client located in Denver, Colorado)

. Coordinated, managed and directed migration of computer

storage, network, and related data center assets and software.

. Utilized data inputs by all essential project participants to

produce required documents, reports, spreadsheets, diagrams,

presentations, etc. with minimal guidance.

. Tracked projects and informed management & all stake holders on

the status of all projects via regularly scheduled team

meetings.

. Prioritized & changed all project priorities as necessary per

feedback by all parties for each project.

. Provided post project follow-ups/post mortems to review all

project completions.

Project Manager/Implementation Transport Engineer, December 2012 -

April 2014

Windstream (Contract via Progressive IT) Evansville, IN (Remote via

Atlanta, GA)

. Conducted kick-off meetings for projects, confirming the

scopes, requirements, and plans for each (SONET/DWDM) project

(Sprint, Verizon, Humana, Schools, etc.).

. Reviewed and ordered all required materials for all projects

via BOMs, making corrections as needed prior to and during the

ordering process, as well as, ensured that all project costs

were within budget.

. Coordinated and conducted in depth site surveys (Remote/Onsite)

to improve the success of all project completions.

. Analyzed data base of records, circuit layouts, and equipment

records to determine and verify existing equipment or

configurations via internal system applications & drawings.

. Managed project workflow, coordinated project resources, and

updated/corrected all initial designs/engineering documentation

for all projects prior to all implementations.

. Created/reviewed MOPS with all associated departments,

customers and vendors for both new & existing systems.

. Conducted weekly meetings with all associated departments,

customers, and vendors, providing clear & concise updates on

all projects.

. Managed and coordinated the installation and implementation of

all projects with all departments, customers & vendors,

identifying and correcting issues (SONET/DWDM/Routers/Switches)

as needed (Remote/Onsite).

. Managed, conducted, and completed test and turn-up of

new/existing systems with all associated departments &

customers/vendors, resolution of pertinent installation issues,

updating of all associated project documentation, escalations,

post-mortems, and follow-ups for all projects.

SQA Lead/Test Engineer, July 2010 - October 2012

Cisco Systems (Contract via Adecco), Lawrenceville, GA

. Created, maintained, and distributed, requirements and

testing/quality reports including metrics/trends for Software

Development department, associated departments, and customers.

. Conducted weekly SQA meetings with Software Development,

associated departments, and customers to review project goals,

product performance & quality, and future growth opportunities.

. Created, modified, improved program procedures & SDLC, and

presented mission critical information to all associated

departments and customers.

. Created, validated, & executed a variety of test plans/test

suites for both product software and hardware; exposing product

abnormalities in system features and performance.

. Identified and presented critical/major issues (show stoppers)

to the Software Development department & associated departments

prior to the beginning of any regression testing efforts.

. Utilized proprietary applications to store all requirements,

test plans, test cases, as well as, identify, track, & confirm

software fixes for all product software issues/bugs.

. Planned, prioritized and led thorough, complex, critical black

box regression testing efforts (Remote/Onsite) to ensure all

issues were identified and resolved with the development

Software Development department prior to sending products to

any and all customers.

. Created scopes, requirements, test plans, & test cases for a

variety of next generation black box regression testing for

several MSO customers including: Comcast & Time Warner.

. Set-up lab via transmitters, receivers, RG-6 & RG-59 cabling,

taps, and attenuators to conduct regression tests.

. Conducted in depth manual & automated testing of significant

next generation device features including: DVR, PIP, PPV, &

VOD.

. Utilized DNCS to conduct software upgrades/downgrades, create &

load a variety of service packages to each set-top box, & to

troubleshoot service issues observed during regression testing

and issues observed in the field.

. Utilized Spectrum analyzer to ensure that the appropriate

signal levels were being received by all set-top boxes/devices

(Downstream & Upstream).

Transport Engineer, February 2010 - July 2010

Level III (Contract via Planet Group Inc.), Atlanta, GA

Tier III Broadband Technician, July 2009 - December 2009

Comcast (Contract via Tek Systems), Atlanta, GA

. Detected, analyzed, and resolved basic and complex SONET/DWDM

system faults.

. Re-provisioned system parameters for a variety of SONET/DWDM

networks.

. Re-configured system settings to optimize SONET/DWDM system

performance.

. Isolated and resolved Video, High Speed Internet and Telephony

problems via network surveillance equipment for DOCSIS, 1.x,

2.0, & 3.0 and VOD.

. Utilized Juniper, Cisco, Motorola, and Arris Router/CMTS

devices to identify, troubleshoot, and resolve High Speed

Internet and Telephony issues.

. Re-configured Cisco, Motorola, and Arris CMTS devices to resolve

capacity issues for South East Region.

. Successfully modified CMTS configurations during maintenance windows

to improve system performance.

. Updated all relevant documentation following all maintenance activity

and placed all documentation on central server for other departments &

future use.

. Escalated and resolved complex issues with all associated vendors as

needed.

System Integration/Verification Test Engineer, June 2007 - January

2009

Adva Optical Networking/Cortech, Norcross, GA

. Managed, planned, developed, and implemented requirements/test

plans for next generation SONET/DWDM systems (Adva F7/REI &

REII/ROADM) via CLI, TL1, Web, NMS interfaces.

. Conducted in-depth feature & system testing (db, Ethernet,

software, hardware, PMs, TCP/IP) for different Ethernet

products and network configurations.

. Utilized HP Quality Center application to store all

requirements, test plans, test cases, as well as, identify,

track, & confirm SW fixes for all product software/hardware

issues.

. Coordinated the installation and implementation of all projects

with all departments, customers & vendors, identifying and

correcting issues as needed.

. Identified complex technical issues while interacting closely

with the development department to confirm & validate software

fixes to improve SDLC.

. Set-up test lab via a variety of multifaceted system

configurations (logical & real world) to identify abnormalities

in software/hardware feature, functionality, & performance

testing.

. Conducted in depth manual & automated testing of significant

next generation technology including Metro-Ethernet.

. Utilized internal servers & required devices to conduct

software upgrades/downgrades, remote testing via CLI, NMS, Web,

& TL1 to troubleshoot service issues observed during regression

testing and issues observed in the field.

. Utilized Optical Spectrum Analyzer to ensure that all

appropriate TX/RX signal levels were being received by all

associated optical devices & within the designated

specifications for each.

Project Manager Associate via Augment Team/Life Cycle Manager/System

Design Engineer, February 2005 - June 2007

AT&T (Contract via Artech Systems), Alpharetta, Georgia

. Provided weekly updates to all associated departments and

customers confirming the scopes, requirements, plans,

performance, & changes for all (SONET/DWDM) projects (AG

Edwards, Iron Mountain, Instinet, McGraw Hill, Schwab, Swift,

United Technologies, and Verizon).

. Created & documented flow charts and procedures for all

associated departments and external customers.

. Designed, tested, & managed SONET/DWDM networks/projects for

Telephony/Ethernet services utilizing Cisco 15454/15540 and

Nortel 3500/5200 equipment (AG Edwards, Iron Mountain,

Instinet, McGraw Hill, Schwab, Swift, United Technologies, and

Verizon).

. Reviewed MOPS with all associated departments, customers and

vendors for both new & existing systems prior to each

installation.

. Managed and coordinated the installation and implementation of

all projects with all departments, customers & vendors.

. Resolved significant installation issues during implementation

and escalated as needed.

. Completed updates of all associated project documentation, post-

mortems, and follow-ups for all projects with all associated

departments & customers.

. Provisioned, tested, and resolved issues for T1-T3 & OC3-OC192

circuits.

. Utilized Cisco routers, switches, & optics for system lab testing

(LAN/WAN).

Branch Manager/Broadband Technician, January 2002 - August 2004

Security Services/AT&T Broadband, Alpharetta, Georgia

. Managed and maintained customer accounts generating millions of

dollars in revenue.

. Improved customer relations via meetings, corrective action,

and procedure updates.

. Configured and tested data services via Cisco, Arris, Motorola

CMTS routers & switches for DOCSIS.

. Responded to request for subscriber installation/problem

diagnosis of voice, video (HFC), VOD, & data (HSD) issues.

. Maintained system specifications per company, local government,

and federal guidelines.

Sr. Technical Support Engineer, February 2000 - August 2001

Nortel Networks, Alpharetta, Georgia

. Managed, analyzed and resolved critical business/technical

customer issues via global site visits.

. Managed, Designed, and tested (HFC) voice & data/SONET/DWDM

systems via both Nortel & Arris equipment.

. Managed and provided global resolution for T1-T3 & OC3-OC192 circuits,

Cisco routers/switches, (HFC) Ethernet, DOCSIS/CMTS/Modems, MPLS,

TCP/IP.

. Worked with Arris to resolved complex Tier 3 & 4 Cornerstone Voice

system issues via HFC networks.

. Provided weekly updates to all associated departments and customers

for all issues found and resolved.

. Trained internal staff members on new/existing system

functionality/technology as needed.

. Attained knowledge & experience on VOIP, VPN, and Wireless

technologies.

. Updated global staff & customers on different system issues and

resolutions.

NOC/Telephony/Transmission Technician, June 1997 - February 2000

Knology, Augusta, Georgia

. Managed and coordinated the installation, maintenance, and resolution

of complex issues for Telephony, Data/Ethernet, Broadband (HFC), and

Optical networks including OC-12/48 rings and POP sites.

. Created test labs for new Cornerstone Voice software/equipment.

. Worked with Nortel & Arris to resolve complex Cornerstone Voice system

issues via HFC networks.

. Resolved and escalated trouble tickets for T1-T3 and OC3-OC48

circuits.

. Monitored and analyzed Optical, Data, and RF equipment in a 24/7

environment.

Telecommunications Operator/Analyst/Supervisor, September 1990 - June

1997

U.S. Army, USA/Saudi Arabia/Korea

. Managed the installation, operation, maintenance, & trouble

resolution of telecommunication systems.

. Managed the daily operations of the Telecommunication Center

including distribution of required system updates and

communication security.

. Composes correspondence, sets up and maintains: logs, rosters,

status boards, charts, graphs, and view graphs required for

information service support.

. Briefs staff and operations personnel on telecommunications

matters.

. Provided guidance and training to staff members on required daily

duties and significant updates.

. Tested and resolved issues with electrical (T1-T3) & optical (OC-3-

OC48) circuits.

. Assisted in problem resolution and installation of SATCOM/LAN

equipment.

EDUCATION

Master of Business Administration/Concentration in Information

Security/Wireless Certificate, June 2006

Keller Graduate School of Management, Alpharetta, Georgia

Graduated: W/Distinction

Bachelor of Science in Network and Communications Management, October 2004

DeVry University, Alpharetta, Georgia

Graduated: W/Honors

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