James Jackson

*** ******** ******

Hampton VA 23661

757-***-**** <#> or 757-***-****

acpf9m@r.postjobfree.com

*Objective:*

To become gainfully employed with a reputable and professional organization

in the Hampton Roads area and to have the opportunity to demonstrate my

skills in call center management, tech support and overall customer

service.

*Qualifications:*

- 13+ years experience in the cellular telephone wireless industry

- A solid combination of tech support, sales, customer service and call

center management experience

- The willingness to apply new techniques, trainings and concepts to

various positions

*Experience:*

WIDE POINT SOLUTIONS Hampton Va.

10-01-14 – present

TECH SUPPORT

Call center support :

Government tech support

DEA FBI many Government departments

Our division supported all wireless and desk top devices

including all carriers .

- Implemented problem resolution and activations via inbound/outbound

calls

*ADECCO STAFFING BANK OF AMERICA*

* 01/2010- 02/ 2011 *

* TECH SUPPORT *

*Location Norfolk V.a *

- * CALL CENTER TECH SUPPORT FOR B.O.A CUSTOMERS*

- Implemented problem resolution and activations via inbound

- Provided exemplary customer service and met the needs of the customer

- Addressed any online banking issues in a timely manner with a

resolution

*01/2012- 2014 OWNER OPERATOR *

*THE DETAILS CAR CARE LLC *

LOCATION

FREDERICK. MARYLAND

Ø *MOBILE DETAILING COMPANY *

Ø Private contracts /company contracts

Ø CLASSIC CARS / CAR SHOW PREP

Ø CAR DEALERSHIP DETAILING

Ø 100% BUMPER TO BUMPER

SYMONIZE DETAIL SCHOOL IN FREDERICK MARYLAND

*02/09 – 12/09 NCO

Group Hampton VA*

*Supervisor*

- Implemented problem resolution and activations via inbound/outbound

calls

- Filled activation orders in a timely manner

-

*07/07 – 12/08 T-Mobile (Chesapeake Sq Mall Kiosk)

Chesapeake VA*

*Manager*

- Responsible for maintaining and ordering inventory and supplies

- Met and exceeded sales goals for both products and services

- 150+ units sold in November 2007 – All About Cellular

*06/98 – 06/08

Nextel/Sprint Hampton VA*

*Customer Service Representative*

- Implemented problem resolution and activations via inbound/outbound

calls

- Filled activation orders in a timely manner

- Provided exemplary customer service and met the needs of the customer

*Retention Supervisor*

- Managed a team of 15 Retention Representatives

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