LEESHA Y HEYWARD-CREER

** ********* ******, ***. *-C

Mount Vernon, New York 10550

914-***-****

PROFESSIONA L EXPERIENCE

MACK -CALI REA L TY CORPORATION Elms ford, NY

Sen i o r Cu s t o m er Ser v i c e Rep r es en t at i v e No v . 2007 t o Pr es en t

Answer incoming customer service calls from tenants in the New York/Connecticut portfolio and direct Property

Management personnel to respond appropriately utilizing an in-house work computer based work order system.

Update and maintain attendance records for Property Management personnel and prepare reports for supervisor

approval.

Prepare tenant contracts for supervisor approval.

Provide assistance to the company receptionist and administrative staff in the Property Management Department,

including managing high volume of incoming switchboard calls

VA NGUA RD TEMPORA RIES/WESTCHESTER, INC. Wh i t e Pl ai n s, NY

A d m i n i s t r at i v e A s s i s t an t – El i zab et h A r d en (St am f o r d, CT) J u l y 2004 t o J u l y 2007

Answer consumer complaints.

Assistant to office directors, as necessary.

Data entry into database.

NYNEX New Yo r k, NY

Cu s t o m er Ser v i c e Rep r es en t at i v e No v . 2003 t o No v . 2004

Ensure proper service to business customer accounts.

Meet daily quota of telephone calls.

Create and maintain call logs, categorize responses, resolve customer issues.

Data entry of various information into database.

SPRINT, PCS Yo n k er s, NY

Cu s t o m er Ser v i c e Rep r es en t at i v e A u g . 2001 t o Sep t . 2003

Responsible for all administrative functions required to establish service for customers.

Entered all required customer, credit and service selection information into database.

Created and maintained correspondence for schedules and team meetings.

Provided information, answered inquiries, and ensured customer satisfaction.

Ensured accurate and secure cash and credit transactions.

EDUCA TION

B RONX COMMUNITY COL L EGE B r o n x, New Yo r k

Major – Nursing 1996 to 1998

TUSK EGEE UNIVERSITY Tu s k eg ee, A l ab am a

Major – Nursing 1992 - 1996

SPECIA L SK IL L S

Ability to type accurately 80 to 90 WPM

Computer skills including proficiency in Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Outlook) Internet

and various proprietary databases

Ability to establish and maintain effective working relationships with co-workers

Proficient in meeting work related deadlines.

REFERENCES

Available Upon Request

Contact this candidate