RESUME

PERSONAL DATA

Name: Emy Gisselle Zelaya Flores

Place of Birth: Tegucigalpa, Honduras

Date of Birth: February 1, 1984

Nationality: Honduran

Address: **** ******* ******, *** * Miami Beach 33141

Telephone: 786-***-****

E-mail: acpeqs@r.postjobfree.com

EDUCATION AND QUALIFICATIONS

January 2012- Present Master in Tourism Management and Consulting

European University Miguel de Cervantes, UEMC

Valladolid, Spain

2011- 2012 Máster in Project Management

UNITEC Laureate International Universities

Tegucigalpa, Honduras

2001- 2006 Tourism Management

UNITEC Laureate International Universities

Tegucigalpa, Honduras

2001 High School

Summer Hill School

Tegucigalpa, Honduras

EMPLOYMENT RECORD

Head Cashier

Thrift Sense

Feb 2014- Present

Monitor the work of cashiers on a daily basis

• Create and distribute cashier schedules and till allocation

• Ensure that workload is equally divided between cash registers

• Perform cashier duties during cashiers’ absence or extreme workload

• Supervise the activities of checkout stations on a constant basis

• Handle store operations in the absence of store managers

• Evaluate performance of cashiers and provide managers with information on appraisals

• Ensure that each customer’s transactions are processed accurately and in a time efficient manner

• Generate and maintain account related reports

• Manage bank deposit activities and make sure that cash is counted accurately at the end of each

shift

• Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are

managed immediately

• Identify and address any accounts related problems on an immediate basis

• Ensure that all items are appropriately displayed on shelves and oversee maintenance of store

• Resolve employee conflicts and ensure that any customer complaints are handled immediately

• Interview, hire and train new employees to work as cashiers

• Identify and correct cash register errors and take measures to ensure that further errors do not

happen

• Maintain and update daily, monthly and yearly accounts spreadsheets

• Provide assistance with year-end inventory preparation

Jr. Consultant

Consulting Group Associated

2009-2012

• Gathering data for projects and business processes.

• Preparing reports and presentations based on desk research.

• Working sessions with the customers.

• Coordinating the projects.

Tourist Information Officer

Honduran Institute of Tourism

2008-2009

• Be responsible for overall presentation of the information centre.

• Answer questions from tourists, visitors, local residents and other tourism

industry colleagues by phone, email or over the counter.

• Make suggestions on tours, travel routes, accommodations and local

attractions.

• Provide literature, brochures, magazines and information on local tours and

places of interest.

• Maintain literature/magazines and brochure stocks.

• Put together statistics concerning the number and nature of the enquiries.

• Undertake general office duties.

• Assist the marketing department in fairs, congresses and promotion stands.

Business Center Officer

Marriot Hotel

2007

Oversee the operation of the business center providing office assistance for

•

hotel guests.

Customer service.

•

Generating correspondence, client billing, ordering supplies and managing

•

multiple tasks of the office.

SPECIAL SKILLS

Languages: English-Fluent, Spanish-Native speaker.

Computers: Microsoft word, excel, power point.

EXTRACURRICULAR ACTIVITIES

Volunteering Honduran Child Cancer Foundation

REFEREES

Thelma Cartagena

Triton Tower

786-***-****

Orlando Olivo

Thrift Sense

407-***-****

Contact this candidate