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Customer Service School

Location:
San Francisco, CA
Posted:
April 27, 2015

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Resume:

Yael Diamond-Idler

*** **** **** ******

Brooklyn, New York 11210

718-***-****/786-***-****

E-mail: acpenl@r.postjobfree.com

INTERNSHIP

Yeshiva of Flatbush Elementary School

Brooklyn, New York

September 2010-June 2011

Supervisor: Leah Angert, MSEd

. Conducted functional behavioral assessments and implemented

behavioral intervention plans.

. Evaluated many different children using a wide variety of different

psychoeducational tests and measures.

. Collaborated with teachers, parents, therapists, social workers and

school administration.

. Led year-long research on bullying.

. Individually conducted social skills groups for children who are from

divorced families.

. Worked on IEP's and attended IEP meetings.

EXTERNSHIP

P.S 222-Katherine R. Snyder School

Brooklyn, New York

September 2009-June 2010

Supervisor: Judith Radin, MSEd

. Learned how to properly utilize different assessments.

. Attended PPT meetings to help determine a child's needs, as well as

helped to write goals for children.

. Counseled children with difficulties, including children of different

ethnic backgrounds and cultures.

RESEARCH EXPERIENCE

Henry Viscardi School

Albertson, New York

September 2008-June 2010

Supervisor: Carol Goossens

Focused on two specific projects

. To create independence amongst disabled children.

. To help disabled children improve their vocabulary through the

use of word recognition.

EDUCATION

Brooklyn College, CUNY

Brooklyn, New York

September 2010- June 2011

Major: Advanced Certificate in School Psychology

Brooklyn College, CUNY

Brooklyn, New York

September 2008- June 2010

School Psychology Graduate Program

Major: Masters in Education

Brooklyn College, CUNY

Brooklyn, New York

September 2005- June 2008

Major: Bachelors of Science, Psychology

WORK EXPERIENCE

Xchange Telecom

Brooklyn, New York

December 2012-Present

Tel Aviv, Israel

Regional Customer Service Supervisor in Israel.

. Ensured customers were satisfied with their telephone service.

Love English Gan

Tel Aviv, Israel

August 2011-May 2013

. Taught and was responsible for the wellbeing of preschool age

children.

. Helped form lesson plans.

Fresh Start Training Program

Brooklyn, New York

September 2008- June 2010- Secretary/Computer Tech

. Helped displaced homemakers, widowers, single or divorced parents

with job placement.

. Helped develop programs to further assist the clients.

Sephardic Community Center

Brooklyn, New York

September 2007- June 2008- Substitute Teacher

. Responsible for and attending to the needs of young children

. Taught students daily lessons

LICENSURE/CERTIFICATION

. Completed Praxis II-School Psychologist Exam

. Certified in CPR and First Aid

. Certified in Child Abuse and Violence Protection

PROFESSIONAL ORGANIZATIONS

. Member of the National Association of School Psychologists

COMPUTER AND LANGUAGE SKILLS

. Proficient in using all Assist and computer programs for testing in

School Psychology

. Proficient in all areas of Microsoft Office

. Proficient in the comprehension of the Hebrew language

REFERENCES

References available upon request



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