JANICE REMITA

*** ******** ******* *****

Scottsboro, AL 35769

256-***-****

acpel0@r.postjobfree.com

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PROFESSIONAL SUMMARY

Business professional with extensive experience in accounting software,

databases, and customer support. Self-motivated, detail-oriented

professional with exceptional leading, communicating and mentoring

abilities. Team player who possesses enthusiasm and a "can do" attitude.

PROFESSIONAL OBJECTIVE

A Management/Sales position utilizing strong interpersonal and

communication skills to increase customer sales and satisfaction.

TECHNICAL COMPETENCIES

? Accounting Software: SAP, Great Plains, Real World, QuickBooks, Oracle,

and IFM

? Software: Sharepoint, Word, Excel, Access, PowerPoint, Report Writers,

Databases, Web, and Windows

( Industries: Manufacturing, Retail, Wholesale Distribution,

Telecommunications, Legal, DOD

PROFESSIONAL EXPERIENCE

Contractor, 1995-2015

? Clients: InfoImage, MDA, NASA, Intergraph, SAIC, Nextel Communications,

Inc., fibermarket.com, Delta Technology, Bellcore, Mapics, Inc., Atlanta

Committee for the Olympic Games and Pinpoint Retail Systems, Inc.

? Positions: Quality Assurance Analyst, Business Analyst, Analyst, Report

Writer

? Responsible for test planning and testing of International Financial

Management software

? Established testing policies and procedures for B2B software through four

major releases

? Set-up a defect tracking system and assigned test cases to testers

? Led Accounts Receivable upgrades and file conversions

? Participated in ISO 9001 and CMM audits

( Designed IQ training documentation and conducted training classes

? Created custom reports

? Analyzed customer business needs and recommended program enhancements

? Interfaced with potential customers demonstrating retail software package

applications in support of sales team

Office Manager, Stanford, Fagan & Giolito, Atlanta, GA, 1994

? Office Manager & Systems Administrator for an employment and labor law

firm

? Responsible for payroll, payroll taxes, A/P, A/R and billing

? Managed software, network and hardware support activities

? Implemented and managed network backup system

Senior Support Representative, Success Systems, Inc., Norcross, GA, 1990-

1994

? Provided helpdesk support for UNIX-based order processing package

designed for the food brokerage industry

? Trained customers and employees on software problem identification and

resolution

? Designed and wrote Customer Support Guide

? Consistently received high customer survey satisfaction results

? Set up Chart of Accounts. Balanced General Ledgers.

BS - Auburn University

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