RICKY L. CAIN

**** ****** ****** ****, ******, NC 27047 acpekp@r.postjobfree.com

336-***-****

SUMMARY OF QUALIFICATIONS

Extensive experience in IT Operations and Telecommunications Systems

Design, implement, and support of LAN and WAN systems

Expertise in Cisco, Novell, Windows, TCP/IP, and Windows-based

software

Experience and knowledge of International Networking and Vendor

relationships

Extensive experience with wireless technology dealing with vendors

such as Cisco, Meru, Symbol, LXE, Tecklogix, & Intermec

Expertise in Network management platforms including Cisco Works, HP

Openview, MRTG, Solarwinds, & Netscout

Proven experience with PC and network installation, support, and

training

Assisted in establishing and staffing Help Desk for Sara Lee Hosiery

Ability to effectively manage multiple large scale projects, dealing

with vendors, end users, and business units

EXPERIENCE

Hanes Brands - Corporate Headquarters

Hanes Brands Network Services Senior Technology Analyst

5/98 - 4/15

Supervise and direct activities of Technology Analysts as they relate

to specific projects

Provide second level technical assistance and support for all data

communication systems and network devices

Prepare and monitor Capital Expenditure Requests, assist in budget

preparations, prepare long range plans for network

Configure and support Frame relay network and fiber optic network for

both local and wide area

Work with vendors and users to ensure maximum network performance and

uptime

Evaluate new equipment and technology, present recommendations to

management with proposed benefits and detailed plans for

implementation

Serve as IT liaison for Application and Business units on proposed

projects impacting the network infrastructure

Sara Lee Hosiery - Network Services Technology Analyst

5/96 - 5/98

Provide first level technical assistance and support for local and

wide area network

Maintain network documentation and monitor network devices

Provide training for helpdesk on network management and basic network

troubleshooting

Configure and install network equipment according to specifications

and plans provided

Sara Lee Hosiery - Network Services Technical Support

Specialist 8/90 - 5/96

Install and support PCs, file servers, and associated hardware

Install and support all PC software utilized by SLH staff

Provide training to end users as required

Assist Help Desk, perform service calls, and be available 24 hours per

day when on-call

SLH - Computer Center Help Desk Coordinator

2/89 - 8/90

Provide support, assistance, and problem resolution to end users

Ensure satisfaction of users and optimum availability of SLH systems

Monitor and control all Computer, Communications, and Environmental

Systems

Maintain an on-line problem management system for all systems related

hardware and software

SLD/SLH - Computer Center Operator, Chief Operator

7/81 - 2/89

Responsible for accurate and efficient operations of IBM 4380,

Honeywell DPS8000, and all associated peripherals

Ensure production schedules are met, make adjustments as required

Maintain proper security procedures

Train and direct activities of operations staff

EDUCATION

Gardner Webb College Graduated 1987 - Magna Cum

Laude

Boiling Springs, NC B.S. in Business

Administration

Surry Community College Graduated 1981 - Honor

Graduate

Dobson, NC A.A.S. in General Business

Management

A.A.S. in Accounting Technology

Contact this candidate