LENNEL FLACK

**** *** ****** *** ****** Hills, Maryland 20748 • 202-***-**** • acpeg2@r.postjobfree.com

EDUCATION

University of Maryland University College

Degree Bachelor of Science

Major of study Business Administration Minor Psychology – Graduated Fall 2014 Cumulative GPA 3.0

Developed Key Skills in: Economics, stock market patterns and consumer behavior, Business strategy

and decision-making skills, Accounting, financial risk assessment and cost control, Marketing, advertising

and business-to-business sales, Information technology, Employee relations, workplace psychology and

communication skills, Leadership abilities and management techniques

RELEVANT EXPERIENCE

One to One Fitness, Washington, D.C

Administrator, 10/2012-Present

Provide general administrative support to the functional area(s) including responding to

routine inquiries, maintaining hard copy and software based filing and tracking systems, and

preparing and editing correspondence;

Schedule appointments for three separate businesses

Maintain inventory of stock

Created communication log for employees to improve communication

Greets and direct every visitor and/or vendor that enters the facility

Send out and receives mail and packages

Organize and analyze schedule to ensure the distribution of appropriate hours to 11

personal trainers based on employment status.

Reorganized outdated filing system that reduced paperwork by 70 percent

Calculate and process monthly dues as well as personal training introduction sessions

Processed new membership contracts, cancellations and freezes

Fairmont Health club and Spa, Washington, D.C

Front Desk Receptionist, 06/2011- 10/2012

Scheduled and confirm appointments

Greeted and directed each visitor that entered the facility

Enrolled guests in special programs or memberships

Maintain the retail inventory by ordering supplies

Answered telephone inquiries about the services that were provided

Set up each station with oils, teas, music, and towels at the beginning of each shift

Surveyed and kept reception desk, retail, drink and surrounding areas in an

orderly and clean appearance.

Received payments for goods and services and properly account for all transactions and monies.

Monitored the appointment bookings to insure proper staffing for spa services

Maintain a high level of product knowledge. Understand all product ingredients and effectively

explain their benefits to guests. Answer all guest questions in a knowledgeable and professional

manner.

Closed the Point of Sales system, balanced the drawer and checked all receipts

for accuracy and adjusts any errors made during and at the end of shift.

Arlington Sport and Health, Arlington, Virginia

Front Desk Receptionist, 11/2010-01/2013

Ensured front desk procedures were followed including, but not limited to enforcing entrance

control and guest registration policies; handling 65 percent of customer complaints and resolved

all product order discrepancies

Reported accidents and injuries in a timely manner

Provided members and guests with exceptional customer service and assist them with any

questions they may have regarding their accounts, and club services

Registered prospects and channel them to the membership department

Created and distributed membership cards

Answered all incoming inquiries and obtain appropriate information to direct/transfer calls or take

messages

Processed membership cancellations and freezes, created and distributed membership cards

Handled member service issues to include: Lost and Found items, new membership cards, change

of address, EFT setup or change, and questions regarding billings and payments, etc.

Trained 90% of all new hired receptionist

Dr. George Samman, OBG-YN Office, Washington, DC

Receptionist, 1/2009-1-2011

Provided general administrative and clerical support, scheduled first time and follow up

appointments ;

Reorganized filing system that reduce paperwork by 40 percent

Checked in patients, verified and updated necessary information

Welcomed patients and visitors by greeting patients and visitors in person and over the telephone

Reviewed and collected insurance information

Ensured availability of treatment information by filing and retrieving patient records

Maintained patient accounts by obtaining, recording, and updating personal and financial

information

Maintained business office inventory and equipment by checking stock to determine inventory

level

Protected patients' rights by maintaining confidentiality of personal and financial information

Facilitated patient flow by notifying the provider of patients' arrival, being aware of delays, and

communicating with patients and clinical staff

Linens N Things, Waldorf, Maryland

Customer Service, 9/2006-12/2008

Developed a rapport with the customer base, maintained knowledge of account ownership, was

responsive and timely with correspondence and problem resolution, and display a caring attitude.

Answered the queries of the customers in an ethical and informative way

Properly dispatched incoming telephone calls

Processed customer transactions accurately and efficiently by using the internal automated system

Established or identify prices of goods, services or admission, and tabulate bills using calculators,

cash registers, or optical price scanners.

Greeted customers entering establishments

Served as a multi-skilled member of the retail sales team

Calculate total payments received during a time period, and reconcile this with total sales

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