Dixie L. LoCicero

***** ****** **** **

Orlando, FL 32826

acpefm@r.postjobfree.com

224-***-****

OBJECTIVE: Desire a position where I can utilize my years of experience in

financial services, sales, management and training. I have an Associate’s Degree

in Business Management and would be interested in a management position.

SKILLS:

Training/Business Instructor Call Center

Microsoft Office Inside Sales

Management PowerPoint

Inside Sales Customer Service

LICENSES:

Life, Accident & Health Insurance

Licensed in: FL, IL, MN, MO, AZ, ID, ND, CA, HI, NY, SC, TN

EXPERIENCE:

Management:

April 2014 to Present: Aon Retiree Health Exchange (formerly Aon Hewitt

Navigators)

Managed work schedules and monitored my team’s daily activities.

Performed Quality Assurance checks on inbound and outbound calls.

Conducted training for new hires and also developed training for additional

subjects as needed.

Monitored daily appointments to insure calls were made in a timely manner.

Resolved escalations.

I was responsible for training/onboarding new hires, preparing new Benefits

Advisors for state licensing exam. As Business Instructor, I trained two classes of

25 new hires. Beginning in June, I managed a team of 12 advisors.

Training and Coaching

August 2011 April 2014: Aon Hewitt Navigators

While a Benefits Advisor, I assisted in training new advisors, providing coaching

and mentoring. My duties as a Benefits Advisor included calling retirees to present

needs assessments, recommend Medicare health insurance plans, guide through

applications, conducted enrollments in to plans and follow up with carriers to insure

that retiree had coverage for their health needs.

September 2010 August 2011:

Peer Coaching and Managing:

First American Funding LLC

Mortgage Loan Originator

Made outbound calls to solicit business for mortgage refinances and new

purchases. Entered applications and followed through to closing. Provided peer

coaching, assisting new loan originators to pass state and federal licensing exams,

trained and coached on mortgage sales.

July 2009 September 2010:

Office Manager for State Farm Agent:

State Farm Insurance

Staff Member: Made phone calls to solicit applications for various types of

insurance and banking products; customer service to current clients, marketing

events, networking. Assisted in hiring and training new team members.

December 2007 June 2009:

Team Manager

MetLife

Agent: Made outbound phone calls to solicit new business for insurance & security

products; serviced current clients, marketing events, networking. Assisted with

training new agents, including field sales and marketing events.

Feb 2006 December 2007:

Inside Sales Manager

S W Anderson

Managed inside sales department of five:

Inbound and outbound calls to provide quotes for various fastener products,

entered orders, invoicing, expediting. Also did sourcing for specialty parts.

References available upon request.

Contact this candidate