S HA NT E L M. HA R R I S **** Cedar Lake Road # *17 Boynton Beach, FL 33437 561- 449- 1004

shantel. mharris@gmail. com

OB J E C T I V E

Ob t a i n a p o s i t i o n i n t h e h e a l t h c a r e f i e l d t h a t a l l o w s m e t o a p p l y m y c o m m u n i c a t i o n a n d t e c h n i c a l

sk i l l s t o c ont i nue del i v eri ng hi g h qua l i t y a dmi ni st ra t i v e support t o medi c a l opera t i ons.

Administrative Assistant with experience at dialysis clinics. Known for dedication to providing premium customer

service. Skills include:

Medical Office Management Time and Attendance HI PAA & J CAHO Knowledge

Medical Records Management Payroll

Data Entry Patient Scheduling

Report Preparation Patient Education

C e r t i f i c a t i on s

Certified Clinical Hemodialysis Technician, 2009

Certified Phlebotomy Technician, 2007

CPR Certified, 1999

Certified Autologous Growth Factor Specialist, 2002

Certified Perfusion Assistant, 2001

Certified Therapeutic Apheresis Specialist, 2000

Certified Auto- transfusion Specialist, 1999

Certified I ntra- aortic Balloon Pump Specialist, 1999

E du c a t i on

High School Diploma, Prince George High School Prince George, Virginia, 1998

P r of e s s i on a l E x pe r i e n c e

Fresenius Medical Care South Florida Region Boynton Beach, Florida

A dmi ni s t ra t i v e A s s i s t a nt, 2012- Present

Support regional medical operations by serving as the primary administrative support for three Directors of

Operations. Ensure all administrative tasks are completed in the most efficient and effective manner for three

individuals with different schedules, preferences, and varying demands.

Key Results:

I nitial duties of this position consisted of clearing backlog of expense reports, outstanding vendor invoices, and

other administrative reports. Established filing systems and organized processes to ensure all reports are up to

date and processed in a timely manner.

Coordinate travel schedules, make reservations, and prepare expense reports for all three Directors. Rely upon

effective communication skills to ensure each individual’s unique requests are fulfilled and personal preferences

are considered when completing these tasks.

Coordinate meetings and seminars by notifying participants, preparing agendas and other documentation as

requested, ensuring all necessary telecommunication support is scheduled and operational at the necessary

time.

Compose and transmit e- mail correspondence to solicit and disseminate information, as necessary, on behalf of

the Directors and to generally support the administrative functions of the regional office. Also, sort and

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distribute incoming and compose outgoing mail correspondence.

Prepare month end reports, maintain medicine inventory and track statistics such as number of treatments

administered per clinic within the region, and ensure invoices are processed in a timely manner.

Ensure employee certifications and all permits are up to date for each clinic within the region.

Complete special projects as assigned and also provide support for special projects assigned within the region.

DaVita North Palm Beach Dialysis Palm Beach Gardens, Florida

A dmi ni s t ra t i v e A s s i s t a nt, 2009- 2012

Served as a key member of the healthcare team for a busy dialysis clinic. Assisted several doctors, as well as

registered nurses, and dialysis technicians ensure optimal patient care and smooth daily functioning of the clinic.

Key Results:

Consistently praised for efficient handling of administrative duties (e. g., answering phones, scheduling

appointments, reviewing and maintaining medical records, patient processing) that allow

technicians, doctors and nursing staff to focus on the health concerns of our patients.

Ensured adequate levels of supplies were maintained by executing procurement actions in a timely manner and

within available budget. Also, demonstrated proficiency in preparing monthly budget reports.

Efficiently maintained staff and patient scheduling. Prepared monthly patient census and staff payroll reports.

Helped maintain the clinic’s quality assurance and control program. Prepared quality assurance reports and

prepared for and participated in audits. These efforts ensured compliance with HI PAA, and J CAHO

regulations.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately

put patients at ease.

Prepared ESRD network incident reports, managed patient referrals, and insurance verifications. Also, provided

assistance with preparation and submission of social security reports/forms.

Universal Kidney Center Boynton Beach, Florida

Di a l y s i s T ec hni c i a n, 2007- 2009

• Administered dialysis treatment to patients. Prepared and ran dialysis machines. Ensured cleanliness,

sanitation and maintenance of dialysis stations and all equipment before and after each patient procedure.

• Cannulated patients to prepare them for the dialysis procedure. Monitored patients’ vital statistics throughout

the procedure.

• Monitored auxiliary equipment such as the oxygen machine to ensure proper levels were delivered to the

patients. Also, reviewed laboratory reports to ensure proper acid concentrate was administered to the patients.

• Built strong rapport with patients to put them at ease during the procedure and ensure their needs were met

during each visit.

Auto- transfusion Professionals, I nc. Lake Worth, Florida

A ut o- t ra ns f us i on S pec i a l i s t, 2005- 2007

• Operated Cell Saver machine to recycle blood to patients during surgical procedures, set up the circuit in a safe

and sterile manner, reviewed patient charts, and consulted with surgeons to determine the proper equipment

set- up.

• Monitored and assessed blood volume and communicated this data to surgeons, anesthesiologists, and other

members of the surgical team during procedures.

• Prepared platelet gel to be administered during surgical procedures by mixing patient blood with proper

amounts of Calcium and Thrombin.

• I nteracted with patients during pre- operation procedures to draw blood samples for platelet gel preparation.

Also, interacted with patients during post- operation procedures to monitor any additional blood loss.

Fresenius Medical Care, I nc. San Diego, California

C l i ni c a l T ec hni c i a n, 2002- 2005

• Operated Cell Saver machine to recycle blood to patients during surgical procedures, set up the circuit in a safe

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and sterile manner, reviewed patient charts, and consulted with surgeons to determine the proper equipment

set- up.

• Monitored and assessed blood volume and communicated this data to surgeons, anesthesiologists, and other

members of surgical team during procedures.

• Maintained proper supply inventories.

R e f e re nc e s

References are available upon request.

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