LORRAINE BELL

acpefb@r.postjobfree.com

646-***-****

*** ****** ***

Brooklyn, NY 11211

Profile

Extensive and expert experience in member services, managing telephone communications and

resolving customer complains/concerns. I’m a motivated self-starter who works well independently and

as a team member. Has the ability to perform in a time-sensitive environment and readiness to take

initiative.

Skills

Expert in typing, ability to type over 55 words a minute, advanced in Microsoft Office. Experienced in

Data Entry, Multi-Line Phone System, and Member Services.

Education

Eli Whitney Vocational, Brooklyn, NY

Diploma Received

ABC Training Center, specialized in Data Entry

Major: Business Management

Professional Experience

Opportunities for a Better Tomorrow, Brooklyn, NY 03/14-11/14

Program Associate

• Assisted with program outreach, recruitment, classroom facilitation, and internship

•

Administered, proctored, and scored required testing for potential participants

• Reinforced completion of reports and compilation of statistical information

• Responsible for retention follow-up including phone calls, social media and case notes

• Maintained files and records in compliance with

DYCD standards

Career and Educational Consultants, New York, NY 09/06-01/13

Retention/Intake Specialist

• Maintained daily attendance records, placement and retention information

• Interviewed and process over 100 new clients in a week

• Responsible for obtaining employment verifications from various employers

• Maintained contact with over 100 clients for the purpose of collecting employment

documentation

•

Completed daily and monthly reports in a timely manner

•

Assisted with any special events (job and resource fairs, etc.)

Teamster Local 237, New York, NY 09/88-07/06

Administrative Assistant

• Service members on issues regarding dental, optical, and prescription inquiries

• Resolve disability claims for members (accidents, prescriptions and death benefits)

• Organize and manage time sheets/attendances, processing of payroll

• Prepared, issued, and sent out receipts, bills, policies, invoices, statements and checks

• Help supervise in detecting errors (i.e. out of pocket expenses) and missing data

• Provided over 150 clients a day with benefit applications and information booklets

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