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Customer Service Manager

Location:
Sarasota, FL
Salary:
30000
Posted:
April 27, 2015

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Resume:

SHERRI McDONALD IRVIN

**** ******* ******

Apartment 13

Sarasota, FL 34243

941-***-****

acpedk@r.postjobfree.com

PROFESSIONAL GOALS

To use the knowledge and strengths gained from a broad financial experience

to maximize profits and ensure financial stability for the company or

organization that employs me. In so doing I will provide excellent

customer service both inside and outside of the organization.

SOFTWARE

MS Word, MS Excel, MS Outlook, Quickbooks, Peachtree, Great Plains,

Filemaker Pro

EXPERIENCE

2015 TEMPORARY POSITIONS - Office Manager/Administrative Assistant

Automotive Sales - Internet, Event & Product Marketing,

Healthcare, Real Estate,

Legal, Insurance

2013 to 2015 PRINT1 DIRECT/FIRST EDGE SOLUTIONS, INC. - Transition

Specialist

Directed the transition of all client accounts and financial

accounts from PRINT1 DIRECT

to First Edge Solutions, Inc. Coordinated relocation efforts to

Milwaukee, WI.

1986 to 2013 PRINT1 DIRECT - Office Manager/Owner

Managed A/P, A/R and Human Resources for corporation

Managed all cash and check processing totaling $200,000 or more

per month

Financial statement preparation with CPA

Government and private sector bid and proposal management

Managed payroll, sales commissions, sales tax and budget

forecasting

Sourced and established corporate Management Information System

Managed data collection and billing for 800+ corporate accounts

Customer service director for a diverse domestic and

international client base

Market research, sales support, client database maintenance

Corporate proposals and advertising materials

Managed vendor contracts - evaluated prospective vendors

Organized monthly corporate meetings with clients and prospects

Sourced and managed employee benefits, maintained staff records,

authored employee manual

Interviewed and hired all employees and conducted performance

reviews

Directed quarterly staff training exercises

Coordinated all corporate travel

Managed all production inventory

Directed the company from $0 sales in 1986 to over $3.5 million

yearly in 26 years

1984 to 1986 Cross Systems, Inc.

Electronic Warfare Software Developer, Documentation Specialist

and Training Manager

FORSCOM/Fort McPherson Third Army Liaison - job specific details

classified

1979 to 1984 Lockheed-Georgia Company

Management Information Systems Developer/Analyst reporting to

President,

Budget and Forecast Analyst, Data Management System Developer,

Internal Auditor reporting to VP Finance

1976 to 1979 Sperry Univac Presentation Services

Graphic Artist and Documentation Specialist/Purchasing Manager

EDUCATION

1974 to 1976 Kennesaw State University, Business Administration,

Accounting, Journalism



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