TANYA R. FOWLKES
* **** ***** ****** ***.** New York, NY 10037 347-***-****
acpecr@r.postjobfree.com
SKILLS AND ABILITIES
. Knowledge of Microsoft Office Suite: Word, Excel, PowerPoint
. Email, internet, facsimile, multi-line switchboards.
. Well-organized, punctual, reliable, self-starter, team player.
EXPERIENCE
Century 21 Department Store- New York, NY
10/12- Present
Sales Associate Trainer
. Process sales using monetary currency and credit cards
. Exchange and return guests sales
. Process rewards card applications using the POS system
. Provide training and assistance to newly hired cashiers
New York City Department of Housing Preservation - New York, NY
04/12- 10/12
Clerical Associate (Work Experience Program).
. Generate and Process Pre-termination and termination letters
. Input lease renewals and rent increases
. Print and process recertification Applications
. Prepare daily case assignments for the housing specialist
. Verify tenant documentation
. Process all out going correspondence letters certified and regular
City of New York Parks and Recreation - Brooklyn, NY
11/09 -05/10
City Seasonal Aide-Security
. Enforce park rules and regulations
. Patrol interior and exterior of parks facilities and grounds
. Ensure that perimeter is secure
. Address and resolve patron complaints and inquiries
. Maintain daily activities log
. Report all irregularities and violations to proper authorities
NYC Dept of Probation (Office of General Counsel) - Brooklyn, NY 6/06-
9/06 and 07/08/-04/09
Probation Officer Assistant (internship)/Clerical Intern
. Answer multi-line phone system.
. Type correspondence letters to the various probation offices
throughout NYC.
. Deliver and file court documents in their respective offices.
. Respond in writing to inform potential probationers
. Processed court papers and handled data entry functions.
. Used departmental software to track cases for probation officers.
. Observed and assisted with the automated reporting and management
process.
. Processed travel applications and memos for court approval.
Stop and Shop Supermarket - Brooklyn, NY 11/04-04/05
Customer Service
. Authorized requests and disbursed cash to delivery truck fleet.
. Coordinated products delivery, shipping, and receiving paperwork.
. Approved and coordinated driver expense reports.
. Provided customer service via the service desk or multi-line
switchboard.
EDUCATION
Katharine Gibbs School - New York, NY
04/05- 09/06
Associate of Applied Science in Criminal Justice (18 month program) - GPA
3.4
A host of excellent professional and personal references available