FRONT OF HOUSE JOB DESCRIPTION

In this hourly position, we look for people with a passion for ser ving quality food, having fun at work, and

delivering amazing customer service.

How do you deliver amazing service? It starts when the guest w alks in the door and it continues until they

walk out the door. It’s about giving them attention that is as un ique and different as the burger they’re eating.

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It’s easy; just follow the Smash Service Steps!

Then there are the usual tasks you would expect to perform a s a key member of the Front of House Team:

A Server is responsible for maintaining outstanding customer se rvice as per Company standards, processing

sales quickly, accurately and efficiently, POS operations and saf eguarding company assets.

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Tasks and Responsibilities:

Ensure that each guest receives outstanding service by p roviding a friendly environment, which

includes greeting and acknowledging every guest, maint aining outstanding standards, solid product

knowledge and all other aspects of guest service.

Maintain an awareness of all menu items.

Accurately and efficiently process POS transactions and accurately maintain all cash and media at the

POS.

Respond appropriately to guest concerns and communic ate guest requests to management.

Maintain cleanliness of floors, counter and restrooms at all times.

Check orders for accuracy and portion control.

Deliver food to the guest.

Answer phones according to standards.

Any other tasks as assigned from time to time by any ma nager.

Skills and Competencies:

Ability to process information through POS system.

Ability to communicate with team members and guests.

Ability to read, count, and write to accurately complete all documentation and process payment

transactions.

Ability to operate all equipment necessary to perform th e job.

Requirements:

Physical ability to stand for extended periods and to mo ve and handle boxes of food and supplies

which entails lifting, and perform all functions as set for th above.

Ability to work varied hours/days, including nights, week kends, and holidays, as needed.

Food and/or Alcohol Safety Certifications required based on state and local health department

requirements.

Food Handlers Card required based on state and local he alth department requirements.

Smashburger Franchising LLC 6.2012 FOH Position Description