UZO NSIEN

Uzoamaka Nsien

**** ***** ****** ****** ~ Broken Arrow, Oklahoma 74012

acpe85@r.postjobfree.com

918-***-****

PROFESSIONAL EXPERIENCE

AEP ENERGY, Tulsa, Oklahoma January-April 2015

Clients Operations

• Showcasing the merits of Energy Saving Programs available nationwide

• Creating Accounts and Contracts for Residential and Commercial Clients

• Promoting minimization of Electrical Hazards and Outages in the Energy sector

• Point of Contacts for Clients in Interviews for Open Orders, Collections and Fraud

• Responsible for Jurisdictional Application of Electricity guidelines in all states concerned

CARGO GLOBAL AIR INC., Tulsa, Oklahoma

November 2012-2014

Compliance and Logistics Executive

• Make certain that developing programs exceeds customer expectations.

• Determine and evaluate customer needs and follow up as needed.

• Resolve customer concerns and complaints during and after transaction.

• Responsible for handling complaints regarding billing or any other service rendered.

WEST CORPORATION, Tulsa, Oklahoma April 2010 – November 2012

Worlds renowned outsource company serving AMERICAN EXPRESS, its customers, insured and potential

insurance customers.

Licensed Insurance Claims Representative

Maximized daily, the sales of insurance policies such as medical, life and travel insurance.

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Showcased policy attributes to potential clients in order to close sales.

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Liaised with clients to gather information pertaining claims filings.

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Kept policyholders up to date on claim status.

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Licensed insurance producer and adjuster in the state of Oklahoma.

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DISH NETWORK, Tulsa, Oklahoma April 2008 – November 2009

Advanced Technical Support Specialist

• Led a team of 14 specialists, which assists Dish Network customers with technical issues regarding

their dish television network.

• Provided quality technical support service through one-call resolution to establish a long-term

customer relationship.

• Assisted in training and development of new or Tier 1 staff.

• Assisted customers with their billing and payments needs.

• Sold multiple entertainment products and services as well as hardware systems and accessories to

prospective dish network customers

GARRETT LAW OFFICE, P.C, Tulsa, Oklahoma September-December2007

A law office having about 50 legal professionals

Legal Assistant

• Assisted attorneys in preparing for trials and court proceedings.

• Investigated the facts of cases and ensured that all relevant information were considered.

• Identified appropriate laws, judicial decisions, legal articles, and other materials in preparation for

trials and other judicial matters.

• Compiled, analyzed, and organized legal information.

• Prepared written reports and drafted pleadings and motions to be filed with the court.

• Organized and tracked files from case documents and made them available and easily accessible to

attorneys.

• Drafted contracts, mortgages, and separation agreements.

ALORICA INC, Tulsa, Oklahoma February2004 – September2007

An outsourcing company having as one of its clients, Sprint Network

Technical Support Supervisor

Managed a team of call center agents.

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Took calls that agents couldn't handle and was available to provide assistance to agents when

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needed.

Monitored call queues and tracked inbound calls.

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Kept agents aware of inbound calls, calls waiting, abandonment rate, etc.

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Motivated and encouraged agents through positive communication and feedback

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CARSON AND CARSON CHAMBERS, Tulsa, Oklahoma April2003 – February2004

A reputable Law office in the Tulsa Area

Law Clerk Apprentice

Conducted legal researches and drafted legal memos for the law office clients.

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Prepared amendments and letters of agreement for Attorneys in the firm.

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Assisted in general depositions of clients and witnesses in preparation for cases.

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Drafted Legal documents such as Writs, Wills, and Conveyances for the firm's clients.

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Interpreted legal documents and instruments such as land instruments, and family law.

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JOHANAN CHAMBERS, United Kingdom Januaruy2001- April 2003

A reputable law firm having as its principal partner, a Queens Counsel

Attorney

• Structured, prepared and negotiated service contracts, sales contracts, oil and gas leases and managed

all aspects of agreements, acquisitions and ventures for the firm.

• Prepared and structured documents for the firm’s business and commercial transactions.

• Determined titles to prospective lands, availability for leasing and applicable regulatory guidelines,

acquired interests in prospective lands by leasing directly from landowners or via negotiating

agreements with industry competitors.

• Prepared, filed and maintained all regulatory documents for energy industry clients and kept them all

abreast of regulatory changes in the industry.

• Negotiated drafted and consummated all necessary agreements with third party participants to ensure

payment of costs and proper operation of wells.

Worked with the land department of oil and gas client companies in the acquisition of mineral lease

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from a surface and mineral owner.

LEGAL TECHNOLOGIES, United Kingdom January2000

– January2001

Litigation Support Specialist

• Structured, prepared and negotiated service contracts, sales contracts, oil and gas leases and managed

all aspects of agreements, acquisitions and ventures for the firm.

• Prepared and structured documents for the firm’s business and commercial transactions.

• Determined titles to prospective lands, availability for leasing and applicable regulatory guidelines,

acquired interests in prospective lands by leasing directly from landowners or via negotiating

agreements with industry competitors.

E D U C AT I O N

UNIVERSITY OF TULSA, Tulsa, Oklahoma 2014

Masters of Law (LL.M) – Energy Law

Relevant courses taken include: Basic oil and gas law; Advanced oil and gas law; Environmental law;

Introduction to U.S law; Research, Analysis and writing for LL.M; Regulated Industries; Commercial

Arbitration; Administrative Law; Land Use Regulations.

BRUNEL UNIVERSITY, Uxbridge, U.K 2001

Postgraduate Certificate in Child Law

• Relevant courses taken include: Evidence in Children, Divorce Mediation, Alternate Dispute

Resolution, Legal Writing, Social Work and Child Abuse

UNIVERSITY OF BUCKINGHAM, Buckingham, U.K 1999

Bachelor of Laws (LL.B.) JD Equivalent

Relevant courses taken include: Civil Procedure; Criminal Procedure; Law of Evidence; Legal drafting

and conveyance; Law of Professional Ethics; Law of commercial transaction

Contact this candidate