Sandra Austin

**** ****** ****** ** ****: 440-***-****

Cleveland, OH 44113 Email:

acpe5p@r.postjobfree.com

Education:

John Adams High School High School Diploma

Cuyahoga Community College -Computer Science/Business Administration

Academy of Court Reporting -Paralegal Studies

Kaplan University -Business Administration Specializing in Management

Work History:

Sedgwick Claims Management Services 12/2012- 1/29/2015

Customer Service Rep

Inbound calls from credit cardholders utilizing benefits such as collision damage for rental cars,

purchase assurance for items damage or stolen, extended warranties, travel benefits, etc.

AraCon Systems, Inc. 5/2012-12/2012

Customer Care Specialist

Outbound calls to medicare recipients to assist in scheduling annual appointments as a reminder of entitlement.

Transition Resource Services, Inc. 2/2008-5/2012

Administrative Assistant/Program Development

-Answers phones-Calendar Itinerary-schedule donation pick-ups, client deliveries, meetings.

Assists Office Manager with all clerical duties and employees-Assists Warehouse Manager

-Assistant to Executive Director with development of new programs and procedures

SP Data Response Management 11/2009-4/2010

Customer Care Professional

-Outbound calls to existing customers regarding enrollment of American Express products and services.

Alliance Staffing @ Cleveland Center for Dialysis 9/2009

Human Resource Assistant

-Assisted Human Resource Manager with file preparation, benefits, worker’s comp, terminations,

new hire information, etc.

Victoria Insurance Company 10/2008-6/2009

Customer Service Representative I

-Inbound call center for customer, agent and outside entities to make requests for changes, updates,

etc.

-maintaining, organizing and completing all documentation regarding customer's requests

Spherion @ Huntington Bank 6/2007-8/2007

File Clerk/check sorter

•Administered support to Department Supervisor and Lead Worker with file maintenance, etc.

•Sorted, reviewed checks submitted for Regional Income Tax •Prepared submitted checks forwarded

to appropriate entities

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