FELICIA BERRIOS

KATY, TX 774**-***-*** **** acpdzv@r.postjobfree.com

QUALIFICATION PROFILE:

Organized and goal oriented. Excellent relationship building and teamwork skills. Technically savvy.

Intelligent, well spoken, and driven to succeed. Able to meet and exceed assigned quotas. Always

open to constructive criticism in order to improve. Quick learner. Dedicated to providing exceptional

customer service. Comprehensive attention to detail, even while multi tasking. Professional

communication skills, including attention to spelling, grammar, and vocabulary. Willing to contribute

ideas, strategies, and perform the necessary duties to propel the team forward.

PREVIOUS EXPERIENCE:

June 2013 March 2014 Reliable Insurance Managers, Inc. Katy, TX

Cross Sale Agent (Jan. 2014 March 2014) Cold call sales, lead based sales, follow up with potential

and existing customers, business overflow management, collect necessary information to provide

quotes, write, bind, and service insurance policies, retention, collect payment, communicate via

email, telephone, fax, and mail, and advise policy holders in obtaining the proper coverage.

Customer Service Assistant (Sept. 2013 Jan. 2014) Take messages for customer service

representatives, manage incoming/outgoing customer service requests, diffuse customer frustrations

by providing solutions and determining service options, collect payment, and document all contact

with policy holders.

Receptionist (June 2013 Sept. 2013) Function as the first point of customer contact, answer

multiline telephone, transfer calls, organize incoming/outgoing documents (email, fax, mail), collect

payments, daily filing, inventory office supplies, and maintain the appearance of the front office.

Jan. 2011 Feb. 2011 Norwegian Cruise Line Honolulu, HI

Junior Server Assist with hosting duties: greet and seat guests, maintain table settings, etc. and

assist with serving duties: take orders, run food, clean tables, dishes, and kitchen appliances.

EDUCATION:

Dec. 2013 Feb. 2013 360 Training Katy, TX

Property & Casualty Sales License (TX) General Lines

2006 2010 Morton Ranch High School Katy, TX

High School Diploma Graduated with honors. Extracurricular courses included: Health Science

Technology I & II, Emergency Medical Technician Certification course, BCIS (Business/Computer

Technology).

ADDITIONAL SKILLS, ACHIEVEMENTS, & COMMENTS:

Proficient with Microsoft Office (Word, Excel, Outlook, etc.), typing 50 wpm, 10 key typing,

ale to correctly operate standard office equipment, neat note taking skills, experience with

various insurance quote engines.

PROFESSIONAL REFERENCES:

Adam Gobel 832-***-****

Monica Burelle 985-***-****

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