Norbert Yegong

***** ********* **, *******, *****, 7 707 2

acpdyt@r.postjobfree.com

Ph: 443-***-****

Professional Summary

Answered calls and any questions from

customers.

Transferred calls or took messages when

Necessary.

Ensured the privacy policies are followed

Performed all clerical work, including

filing, faxing and scheduling.

Highly skilled in performing office support duties such as providing information

to the public, receiving payments and addressing customer complaints.

Hands on experience in ensuring that appropriate changes are made to resolve

customers' problems and referring unresolved customer grievances to

designated departments for further investigation. Proficient in Autodialing

systems such as Predictive dialers and automated attendant systems.

Skills

Excellent communication skills, both

Oral and written, and a pleasant

understandable voice.

Meticulous in paper work and strong.

Attention to detail.

Quick response time on all requests.

Observant nature, leading to

prevention of problems.

Proficient in MS Office as well as many

other computer programs. Capable of

clerical duties, such as copying, editing,

typing, etc. Ability to type 40 words per

minute.

Exceptional multitasking skills.

Experience

Customer service Sep 2014 Apr 2015

Academy sports and outdoors Houston, TX

Responded promptly and answered/resolved customer inquiries and

complaints.

Resolved service issues and product problems.

Customer verification and processed applications, orders and requests.

Forwarded requests and unresolved issues to the designated resource by

communicating with internal departments. Kept records of customer

interactions and actions taken, including – transactions, comments, inquiries

and complaints. Supplied customers with written responses, information’s and

followed up on customer communications.

Sales associate Mar 2014 Aug 2014

Walmart Houston, TX

Give assistance to the front end Associates.

Answer Customer calls quickly.

Maintain a correctly merchandised department through zoning the department•

Ensure the merchandise is correctly signed and priced.

Help Customers in finding commodities

Answer register calls quickly

Remain well informed regarding all areas of the store.

Education

High School Diploma : Economics and Commerce Jun 2012

Cameroon college of arts and science Bamenda, CAM

Languages

ENGLISH : speak and write English fluently

FRENCH : speak and understand French normal

TECHNICAL SKILLS:

Computer literate / Internet & E-mail

RELATED SKILLS AND ABILITIES

Good listener with excellent interpersonal skills

Exceptional attention to detail

Responsible and organized

ORGANIZATIONAL AND PERSONAL SKILLS

-Loyalty, faithful, obedient, willing to work under pressure.

-Can conveniently work with people from multicultural background.

-Excellent customer service and communication skills. Ability to quickly learn new concepts and skills.

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