JEROME MILLER-WHYTE

Server Administration & IT Security

Email: acpdy9@r.postjobfree.com Phone: 256-***-**** LinkedIn: www.linkedin.com/in/jmillerwhyte

Professional Overview

Well rounded IT professional with over 9 years experience, combining a diverse background to deliver

prompt, innovative and effective solutions to a wide range of technical problems. Able to adapt and

thrive in a fast paced, rapidly changing environment.

Experience providing security monitoring, system administration and event management

Possesses Public Trust Clearance

Experience working in Client/Server Environment

Experience working in an ITIL, ISO audited workplace, in a 24/7 team oriented environment.

Provides training and mentoring to new hires

Comfortable providing a wide range of technical customer service, including, face to face,

email, over the phone and remote support

Knowledge writing and maintaining technical documentation and work instructions.

Key Competencies

Servers: Windows Server 2003, 2008 and 2012 Linux Server (Red Hat/Cent OS and Debian)

Virtual Private Network (VPN) Virtual Network Computing (VNC) Secure Shell (SSH) File

Transfer Protocol (FTP) HP ArcSight (Logger and Connector) Connect IT Security Monitoring

of Active Directory (SMAD) HP Operations Manager C Panel Web Host Management (WHM)

Website/ Wordpress Backup and Restores (including full restores)

Scripting: PHP MySQL HTML CSS JavaScript XML Shell Scripting

Hardware: LAN and WAN Cisco IP Junos Pulse Mobile Devices (Smart Phones, Tablets, and

Mobile Internet Devices) Small Office and Home Networking

Software: All Microsoft OSs including Windows 8 Microsoft Office Suite 2013 Excel

Spreadsheets using advanced formulas, graphs, and Pivot Tables Microsoft Sharepoint and Active

Directory Microsoft LYNC Mac OSX Linux OS (Red Hat and Debian) Virtualization

(VMware and Virtual Box) Data backup, recovery and management via Hewlett-Packard Autonomy

Email Clients such as Outlook, Thunderbird and Entourage Remedy Ticketing and HP Service

Manager Track It Ticketing

Certifications

CompTIA A+ Expected April 2015

CompTIA Net + Expected May 2015

CompTIA Security + Expected June 2015

Microsoft Excel Expected April 2015

Work Experience

NASA via Hewlett Packard Enterprise Services

Security Monitoring/ Patching Agent (October 2011- Present)

Contracted member of NASA Security Monitoring Data Center Operations (DCO) monitoring team in

charge of monitoring and partial administration of various Hewlett Packard and NASA servers, as well

as end user equipment. Job functions are integral to incident, problem, change, service request and

event management. Team gathers information regarding and keeps track of activities across the NASA

environment (LAN and WAN) that would affect servers, network connectivity and other elements of

the infrastructure, and coordinates timely and effective responses. Assists in rolling out server patches

and software updates as necessary.

Key Contributions

Solely responsible for eliminating excess user backup data via the Connected Backup

Administrative console, saving the contract considerable cost

Solely responsible for keeping the contact information for all critical staff, including

management, up to date and tracking role changes

1 of 2 people capable of submitting change requests for tracking and management approval

Responding to Symantec Endpoint Protection (SEP) and System Center Operations Manager

(SCOM) security alerts

Error log analysis for Windows and Linux servers, particularly for NetApp Filers

Administration of Active Directory, both manually and via partially automated scripts

Responsible for ensuring users are added to correct groups, as well running reports to discover

users that need to be removed

Trained in the use, management and troubleshooting of ArcSight, Connect IT, Connected

Backup and Security Monitoring for Active Directory (SMAD)

Provides assistance in NASA Operational and Messaging Directory Service (NOMAD) and

NASA Consolidated Active Directory (NCAD) environments

Disseminating information to senior management via email, setting up and leading out

conference calls.

Tracking Service Level Agreement (SLA) standards as required by contract and ensuring that

all teams met SLA standards.

Creating detailed reports, including complex Excel spreadsheets with formulas, macros, graphs

and pivot tables, making the information easily deciphered at a glance.

LG Electronics

Smart Phone Technical Support and Customer Service (August 2010 – October 2011)

One of the original members of LG Electronics' first Smart Phone support team. Provided support for

their smartphone line via telephone (40 to 80 calls per day) and email. Identified and resolved hardware

and software issues for mobile phones, wireless cards and the devices that supported them. We

supported new and rapidly changing technologies such as BREW enabled devices, Android smart

phones, Windows mobile 6.1, 6.5 and Windows phone 7.1.

Key Contributions

Recognized several times for providing high quality customer service

Responsible for tracking and logging frequency of various issues to ensure proper focus of

troubleshooting resources

Trained new employees

Worked with other teams to test and resolve hardware, software and firmware bugs

Assisted customers software and driver installation, software and firmware updates, OTA

update issues and usage education

AT&T via West Corporation

Customer Service Representative (March 2010 – August 2010)

Member of AT&T's customer service team, providing over the phone troubleshooting and assistance.

Assisted customers with their wireless accounts. One of the first members of AT&T's U-Verse product

line and service team.

Key Contributions

Awarded employee of the month 3 times, for outstanding customer service (based on customer

surveys)

Troubleshooting mobile devices, such as smart phone, laptop connect cards and other AT&T

mobile devices.

Capturing network (down towers) incidents for repair.

Attended ongoing training for new products and kept up to date with new technologies offered

by AT&T

Oakwood University Information Technology Department

Computer Technician and Help Desk Support (August 2005 – May 2009)

Student technician at Oakwood University, while maintaining full time course load. Responsible for

maintaining computers around campus and providing assistance to students and faculty members in

person and over the phone.

Key Contributions

Software installation and configuration, Windows OS repair (registry errors, OS faults, etc),

backup and restore. Virus and spyware diagnosis and removal. Data backup and recovery

Hardware installation, motherboard soldering, recognition and replacement of faulty parts and

components

Networking, wireless Internet and LAN setup

Active in yearly refresh of faculty and staff equipment campus-wide, including inventory

decommission and inventory management

Education

2009 - Oakwood University

Bachelor's Degree in Computer Science (100+ hours, all core curriculum and Exit Exam completed)

Oakwood University Honor Roll and Dean's List (2005 – 2009)

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