ANJANA THOMAS

T C **/***(*), Taff House

Wireless Station Road

Trivandrum - 695007

Kerala, India

Cell: 974-***-**** / 984-***-****

acpdy0@r.postjobfree.com

Summary

A competent & successful IT professional with 10+ years of experience.

Proven abilities in executing operations through various frameworks like

ITIL - People oriented approach towards coaching, mentoring, motivating &

rewarding people, process Improvement and improving client relationships.

Passionate in creating a culture of continuous improvement.

Looking for a new and challenging position, to diversify my managerial and

interpersonal skills for an organization that offers me a stable and

positive atmosphere.

Areas of Expertise

. Operations Management

. Resource Management

. Project Management

. Change Management

. Process Improvement

. Program Coordination

. Customer Relationship Management

. Employee Engagement Practices

Management Skills

. Good working knowledge in Project management techniques, processes

(ITIL, Agile & Waterfall) and tools such as MS Project

. Polished leadership and management skills, with ability to motivate

teams to increase productivity

. Process driven approach to minimize people risks and maintain project

quality as per organization's established standards

. Achieving customer satisfaction through highest levels of SLA

compliance, consistent communication & expectation management

. Ability to successfully run an onsite offshore operational model.

. Global work experience in building and effectively managing a diverse

team of professionals.

Significant Achievements

. Journey of Excellence Award presented by CEO, UST-Global in 2013 for

outstanding contributions towards the growth of the organization.

. Received Emerging Leader of the year award in 2010 & 2012 from Country

Head - India, UST Global.

. Dream Team/Project Award (for the project managed) - Team was

recognized as the Dream Team in Retail Vertical for Q1, 2012 -

Presented by CIO, UST-Global

. Best Performer Award - Presenter by Customer Vice President (Retail) -

Recognizing valuable contributions towards the growth and success of

the partnership.

. Received the quarterly Best Performer Awards 3 times from Country Head

- India, UST Global

Personal Skills

. Leadership Skills

. Result Oriented

. Persistence & Perseverance

. Mentoring & Coaching Skills

. Effective & Proactive Communication

. Flexible & Adaptable

. Positive Attitude

. Good Team Player

. Perceptiveness

. Presentation Skills

. Facilitating Skills

. Excellent Inter-Personal Skills

Career History

UST-Global (Aug 2004 - Present)

Project Manager (Oct 2011 - Present)

. Managed production support engagement for the largest retailer based

out of Texas,US. The engagement provides retail application support and

maintenance for all the stores and owns responsibility for end to end

retail Operations

. Managed development engagement for the largest container shipping

company based out of Denmark. The project was to provide Master Data

Management (MDM) solution for maintaining customer information

. Managed enhancement project for Netherland based international

retailer. The project was to develop functionalities to enhance

customers retail applications

. Managed application production support engagement for Netherland based

international retailer. The project was to provide assistance for

retail store level applications

Responsibilities

. Manage regional and global service performance

. Incident & Problem Management

. Developing and maintaining a detailed project plan

. Maintain and monitor 'SLA', 'operating level standards' and develop a

feedback loop with the client for continuous improvement and innovation

. Organizing and facilitating Project review / Operating Committees

meetings

. Manage the scope & risks within the project

. Regular and timely reporting of project progress to the stakeholders

. Recruiting project staff, resource planning and project schedule

management

. Act as point of escalation for service delivery or production issues

. Identify & report incident trends and corrective actions to resolve

recurring issues

. Coordinating activities across different organizational functions

. Develop policies and procedures to support the achievement of the

project objectives

Previous Roles (Aug 2004 - Oct 2011)

Project Lead

System Analyst

Sr. Software Developer

Software Developer

Academic Qualifications & Certifications

. Masters in Computer Applications, Indira Gandhi National Open

University, India

. Bachelors in Computer Science, University of Kerala, India

. Oracle Certified Associate

. National Retail Federation Certified

Personal Details:

Nationality : Indian

Date of Birth : 28-Oct-1983

Marital Status : Married

Passport No : J2316325

REFERENCES - Available on request

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