Donna Sabia – *** Arbor Creek Blvd., Nashville, TN. 37217 615-***-****

Objective

Seeking a position where I can utilize my experience to the benefit of my employer.

Professional Summary:

I am a highly motivated office support professional with a record of increased responsibility. Proficient in prioritizing

and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse

industry experience. I enjoy learning new programs and processes and am a team player who is attentive to detail

and able to work independently as well.

Employment History

LEXON SURETY GROUP – Mt. Juliet, TN – Accounts Receivable Dept. – 08/1/2013 – 3/20/15

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Insurance Bonding Company with several major carriers/agencies in-house – ranked 12 in the U.S.

Accounts Receivable duties

Compute, classify and record financial information specific to invoices and receivables daily.

Receive funds through lockbox, ACH and mail. Check the accuracy of figures, calculations and postings

pertaining to transactions. Accept payments through ACH, lockbox and mail .

Post funds through their correct agent and policy / bond number working with 3 different carriers/agencies.

Keep details of any payment discrepancies which leave: cash in suspense and/or any unapplied m oney and

over and short payments as well as agents taking credits that are not documented or invalid.

Communicate with agents, accounts payable and billing departments. Answer inquiries and reconcile

discrepancies in records and accounts. Generate write-off /credit memos as well as process refunds and

transfer of funds from one carrier bank account to another for management approval on a timely basis.

Attention to detail – Job requires being careful about detail and thorough in compl eting work tasks and

balancing receivables daily.

Verify data on statements before sending out end of month to agents.

Scan all documentation into Image Right database keeping information on payments posted and any

discrepancies updated.

Worked in Excel, Word and Outlook.

Collection Associate duties

Research support for past-due accounts prior to movement to Direct Collect.

Mail standard reminders with statements for “over 90 day” and “near past-due” accounts, sometimes calling

as a proactive m easure.

Maintain and follow up on e-mails and correspondence with Agents.

Prepare reports of activity, including specific aging.

Scan all documentation into Image Right database.

Two Temporary long term Assignments through Volt Workforce Solutions

12/12/12 – 07/31/2013

Caterpillar Financial –

~~Associate Records Retention Coordinator/Imaging Department~~

Retrieve labels for files daily, change out file folders, label and scan files into Records Management

database.

Pull documents from files in correct order to scan into Document database.

Image all documents in file and validate each group of documents into Document database.

Files are then put into numerical order and scanned into Records Management database

Scan in boxes of files from Imagi ng Department to add into Iron Mountain inventory for pickup.

Record all files to in-house Excel spreadsheet.

Order off-site files through the Iron Mountain website to retrieve files for various department personnel.

Track files in and out as needed in Records Management Database to keep a record of who has file at any

given time.

Open and distribute mail for all Document Analysts and Executives

~~Collateral Services Department~~

UCC-1 and UCC-3 filings – for contracts funded on uploaded orders in CT Lien website that need to be

verified for correctness, also, cross collateral and legal verbiage added when appropriate.

Ensure that UCC-1’s are filed within 20 days of delivery to maintain PMSI.

Submit filings manually for contracts not yet funded with same criteria as stated previously.

04/10/12 –11/30/12

Suntrust Bank – Accounting / Data Entry for the Exceptions Processing Department

Processed ACH (auto debit) payments on client credit lines, mortgage and/or auto loans

Processed payments of checks that came through the reject reentry department to verify availability of funds

and to make sure the correct product and promotion codes were entered with the correct terms for each

client.

Used Excel to update reports and also worked in Outlook and various Suntrust databases.

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M&A SUPPLY CO., INC. - Brentwood, TN. – Accounts Payable and HVAC Warranty Clerk - 08/06 – 04/12

The largest wholesale Distributor of American Standard and Johnson Controls/York HVAC products in the

southeast with 17 branches covering 7 states.

My positions changed within the company. Started as Receptionist and moved to the Accounts Payable Dept. for 3

years; several months in the Credit Department and 2 years as the Extended Warranty Dept. Worked with the

accounting database in Anzio software. Used Excel for various reports as well as Word and Outlook.

Accounts Payable Dept.

Coded invoices and purchase orders to appropriate branch and function in Anzio database

Processed expense reports for the Territory and Operational Mgrs. as well as Executives and coded to

appropriate branch and function.

Matched up delivery tickets to invoices, statements from freight, office supplies, uniforms, etc.

Offered customer service in the handling of vendor inquiries and billing issues.

Scheduled invoice payments according to their terms.

Printed checks daily as well as account and cash disbursement journals.

Created spreadsheets for monthly breakdown of various expenditures per branch.

Kept all files well maintained and updated.

Extended Warranty Dept.

Coded all extended warranty applications through email and processed for 17 branches.

Handled special projects and/or promotions through our Marketing Dept. for Co-op funds.

Processed all York invoices and posted all orders for inventory and invoice the dealers.

Offered customer service on any issues customers had in a quick and expedient manner.

Addressed all problems to make sure applications were processed in a timely manner.

Processed all Equipment Exchange Authorizations and submitted claims on York website.

Created Excel spreadsheet showing the equipment exchanges in each region.

Credit Dept.

Set up new accounts for all the branches

Sent out all references given from prospective dealers

Credit reports and Better Business Report inquiries on each new customer

Sent out letters to dealers on status of credit per Credit Manager

Kept all files well maintained and updated.

Assisted in monthly projects from various departments

Worked as a fill-in for Reception when needed and disbursed company mail.

Scanned and faxed documents in every position held.

High School Graduate – Smithtown, N.Y

References upon request

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