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Customer Service Sales

Location:
Dubai, DU, United Arab Emirates
Posted:
April 26, 2015

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Resume:

MARIANA PRUTEANU

Dubai – United Arab Emirates

Mob: +971-**-***-**** Email: acpdte@r.postjobfree.com

PERSONAL INFORMATION

Nationality: Moldavian

Marital Status: Single

April, 02nd 1981, Moldova

Date and Place of birth:

Languages: English – Fluent Russian – Fluent Romanian – Fluent

Driving License: UAE driving license – Light Vehicle

CAREER OBJECTIVE

Securing a responsible career opportunity, where I can fully utilize and expand my expertise,

knowledge and skills, while making a significant contribution to the success of the

organization.

PROFESSIONAL EXPERIENCE

Jumbo Electronics Ltd May 2013 to Present

Mall of the Emirates, Dubai – UAE

Sales Representative

• Perform presentations and demonstrations of products

• Provide the highest level of customer service to all families and parties throughout the

sales process

• Develop effective proposals and quotations

• Meet sales targets and report sales trends to manager.

• Meet personal sales goals by employing workable sales strategies

• Develop and maintain sales materials and current product knowledge.

• Check inventory to ensure product is in stock.

• Collect and research information needed to identify and resolve problematic

situations.

• Discuss warranties and replacement parts.

Global Comptehno Ltd Jan 2005 – Jan 2013

Kishinau – Moldova

Bookkeeper and Customer Sales Representative

• Help customers with enquires – provide advice, styling tips and product knowledge.

• Practice good customer handling and selling techniques to all the products on sales.

• Resolve customer disputes and provided a high standard of customer service.

• Keeping and recording all the inventory items on an up-to-date basis.

• Answer telephone or written on-line inquiries customers regarding questions and

issues concerning company services.

• Fix appointments, make necessary arrangements for meeting and ensure availability

of appropriate personnel’s for the meet as per schedules time and place.

• In charge for preparing report for daily basis and all duties assigned by my manager,

receive, sort and distribute incoming and outgoing faxes and email.

Receives and receipts a variety of payments and other cash related transactions;

verifies and posts to appropriate accounts.

Maintained proper records of incoming and outgoing correspondence; filled

documents and letters in a systematic manner; and kept all assigned files up-to-date.

Manage all the administrative duties efficiently including correspondence, office

communication and personnel matters.

Manage the routine office management functions, deal with clients and visitors and

maintain corporate relations.

Provide support to the management on executive level.

NVIV – Protectie Ltd Sep 2003 – Dec 2005

Kishinau – Moldova

Bookkeeper

• Assisted the clients in budget preparation by managing accounts related to trade and

purchase

• Documented all the entries of the firm in journals and ledger for the accounting year

• Documented and kept a check on the departmental spending and prepared budget

accordingly

• Managed all the transactions of the business firm with several outside parties, even

banks in the form of reconciliation statements

• Maintained records of accounts payables and receivables on behalf of the firm that in

turn assists the payroll department in distribution of salary

• Prepared accounts and forecasts on demand by the clients to be presented in the

annual budget meetings

• Assisted the employees working in the firm to understand their salary break up

• Prepared analysis reports using different statistical tools such as time series analysis

and time graphs, to understand the current market trends

• Answer phones and respond to customer requests.

• Sell product and place customer orders in computer system.

• Provide customers calls to appropriate staff.

• Identify, research, and resolve customer issues using the computer system.

• Follow-up on customer inquires not immediately resolved.

• Complete call logs and reports.

• Research billing issues.

• Recognize, document and alert the supervisor of trends in customer calls.

STRENGHTS

a) Arranging Appointments-Office Coordination Skills.

b) Document Control, Filing and Data Archiving.

c) Organization and prioritization skills.

d) Customer Service Support & Relationship Skills.

e) Organizational skills and customer service orientation

f) Business or self Correspondence Skills.

g) Proficiency in Word Processing & Typing.

h) Highly flexible, with strong presentation skills

i) Speedy calculations with good accuracy

j) Assertive and enthusiastic, ability to convince within a given timeframe.

k) Attentive to client needs.

l) Multi-tasking and adaptable

ACADEMIC QUALIFICATION

Academy of Economic Studies of Moldova – Finance and Insurance 1999 – 2003

High School, (Orhei – Moldova)

PERSONAL ATTRIBUTES

a) Dedicated, self – disciplined, hardworking, determined.

b) Organized, accurate and detail-oriented.

c) Learning and excellent research abilities accentuated by long concentration span.

d) Good listener, unusual social ease with a good sense of humor.

e) Helpful without being asked.

f) Enjoy working with people – build strong relationships easily.

g) Quick learner.

h) Flexible and adaptable to changes.

HOBBIES & INTERESTS

Travel Social Activities Internet-news Reading Listening to music and create my

personal playlist Dance Fitness Fashion

References available upon request



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