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Customer Service Manager

Location:
United States
Salary:
19,000/month
Posted:
April 25, 2015

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Resume:

JOSEFINA B.GUIYAB

Blk * Lot * Herrera Compound

Brgy. San Roque, Antipolo City

093********

OBJECTIVE:

Experienced, dependable individual currently looking to combine skills and expertise

within a position that welcomes motivation while simultaneously offering a supportive

environment. To obtain a responsible position where I can help the organization grow in value

utilizing my experience, capabilities and abilities.

QUALIFICATION SUMMARY:

Result-oriented individual with an experience in the field of security, customer service

and extensive knowledge of principles and processes for providing customer and personal

services.

WORK EXPERIENCE

CORPORATE ELITE GROUP (Diamond Hotel Philippines)

As a Security Guard, his/her sole duty is to protect and secure the life and property of the

hotel. It is also an act to protect property by maintaining a high visibility presence to deter illegal

and inappropriate actions, observing (either directly, through patrols, or by watching alarm

systems or video cameras) for signs of crime, fire or disorder; then taking action and reporting

any incidents to their client and emergency services as appropriate.

As a CCTV Operator, sole duty is to have a closed monitoring of all the areas covered by

the cameras. Use as a method of surveillance, an effective way of preventing crimes and or

distortion or any illegal, unauthorized action made by any individual to promote disorder. (May,

25, 2010- Nov. 1, 2013).

PHILIPPINE AIRHAWK SECURITY AGENCY (Hypermarket Novaliches)

Worked as a clerk of the Security Supervisor of the store. The job is to make and encode

security guard’s accomplishments and achievements in doing their duties and responsibilities.

Encode weekly reports of pilferage and caught violations of the employees in the store.

(November, 2009-April 2010).

K2DRUGSTORE

Advised customers on purchases and merchandise on sale, provide exceptional customer

service and developed reputation for prompt, efficient service with high level of accuracy.

Maintained thorough knowledge of store merchandise to provide helpful pieces of advice to

customers. (July-2006 till October 2007).

REBISCO COMPANY

Calculated total payments received during a time period, and reconciled this with total

sales. Compile and maintained non-monetary reports and records. Developed constructive and

cooperative working relationships with others, and maintained them over time. Preparing of

weekly balanced, payments, notes for every delivery or transactions, for the weekly Zero

Balanced of the Distributor. Analyzing and preparing for Daily Reports on Sales. (October 2004

till February 2005).

PERSONAL PROFILE

Nickname: josie, finay

Birthdate: July 18, 1982

Height: 5’3

Weigth: 54 kgs

Age: 32

Civil Status: married

Nationality: Filipino

Religion: Roman Catholic

EDUCATIONAL ATTAINMENT

TERTIARY LEVEL

AB SOCIAL SCIENCES (Political Science-Sociology) June, 2015

University of the Philippines Baguio

SECONDARY LEVEL

Regional Science High School March, 1999

Tumauini Isabela

SKILLS

Microsoft Word

CCTV Operator

SEMINAR ATTENDED

Bomb awareness seminar and workshop March, 2010

Diamond Hotel Philippines

REFERENCES

Henry Bucad

Branch Manager

K2 Drugstore Delpan Tondo Manila

Richard Dee

Distributor of Rebisco

Fairview Quezon City

Mr. Jimmy Tamayo

CCTV Supervisor

Diamond Hotel Philippines

091********

Mr. Carlos P. Pagala

Operations Manager

Corporate Elite Group

899-0008



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