VIVIAN LYNN GOODROE

**** ****** **** ****

Leonard, TX 75452

acpdg3@r.postjobfree.com

469-***-**** mobile

Summary of Qualifications: A dedicated and results-oriented professional with over 20 years experience in the Telecommunications industry. Proficient in employee training and development, client relations and account services. A natural leader, highly capable of building and managing teams of diverse individuals to accomplish set company goals and objectives.

Education: Graduate of Callaway High School in Jackson, MS. Successfully completed courses in Secretarial Skills, DMS250 Translations, DEX600E Translations, Management Training classes that included Conflict

Management, Motivational Skills, Leadership/Group Dynamics, Meetings That Work, Managing High Performance Teams and Interview Skills.

Skills: Proficient in Microsoft Word, Microsoft Works, Word Perfect, Microsoft Excel, Visio2000, PowerPoint, Procomm Plus, Remedy and working in live databases.

Professional Experience:

Legal Concierge, Inc, Parker, TX

Operations & Office Manager

April 2013 – Present

Organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency. Update organizational memberships as needed. Maintain and replenish office supplies as needed.

Assist with company equipment rental quotes and invoicing to clients. Assist with trial site vendor setups, contracts and negotiations. Assist and perform logistics duties as needed. Run errands, research and other miscellaneous tasks.

Logistics Consultant (Contractor)

December 2012 – April 2013

Handle all logistics involved with trial site support. Work as hotel liaison responsible for contract negotiations and reservations for entire team as well as guests, experts and witnesses. Assist with trial site packing list and

sometimes with loading and unloading of the truck in preparation of setting up the trial site. Responsible for ordering office supplies, trial site shopping (supplies & groceries), keep trial site organized and running

smoothly. Set up all trial site vendors (shred, printing, car service, catering, laundry and dry cleaning services). Run errands for trial team, taking boxes to and from court, etc. Track all receipts and month-end balancing.

Independent Contractor

Office Administrator/Secretary

July 2012 - December 2012

General office duties that included answering telephone, taking messages, preparing and sending faxes, filing correspondence and processing credit card payments. Gather necessary information to schedule appointments for new sales leads as well as repairs and maintenance. Preparing and reviewing proposals and contracts on commercial and residential jobs.

Scentsy Fragrance, Home-based Business

Lead Consultant

August 2011 – Present

I am an Independent Consultant for a wonderful company with the most amazing concept. Unique Scentsy warmers use a low-watt bulb to melt specially formulated wax slowly, maximizing its fragrance time. Safe, reasonably priced, and decorative, there is no wick, no flame, and no soot. They are perfect for use in homes, offices, schools, daycare centers - wherever fragrance can help to enhance, enliven, and inspire.

American Messaging Services, LLC, Lewisville, TX

Manager, Network Telecommunications

December 2006 – November 2011

Manage a team of 4 Telecom Associates. Designed and engineered paging networks as well as assisted my team in the ordering process of complex projects. Includes but is not limited to digital, analog, point-to-point,

private line, DS0, DS1, DS3, T-1 trunking, muxing, cross-connects for Type 1 and Type 2 services and frame relay. Work to resolve escalated trouble ticket issues. Work with various vendors on merger issues as well as contract management and negotiations. Approved and code Telco invoices for payment. Paging number management and returns with NANPA. Provided support to all levels of Management and field technicians. Drove network optimization efforts to insure efficiency and cost savings initiatives. Maintain Network Telco budget and accruals.

USA Mobility / Arch Wireless, Plano, TX

Technical Services Supervisor

May 2001 – December 2006

Managed and supervised team of 4 to 8 Provisioning Specialists. Plan, direct and administer ordering process of complex projects dealing with turn up or consolidation of paging terminals. Submit orders with LEC, CLEC and IXC vendors via ASR/LSR. Including but not limited to digital, analog, point-to-point, private line, DS0, DS1, DS3, T-1 trunking, muxing, cross-connects for Type 1 and Type 2 services. Coordinated AOCN and LERG switch moves. Provide specialized numbering support for projects such as Type 1 or Type 2 conversions, tandem rehomes and LEC switch moves. Provide support to the Telco Provisioning Department and field engineers for trouble tickets, circuit problems and resolution. Create network diagrams for Eastern Division

terminals. Drove network optimization efforts to insure efficiency and cost savings initiatives.

MCI WorldCom, Clinton, MS

Translations Team Lead

November 1994 – March 2001

Processed daily orders as well as supervise 2 to 6 employees in their assigned duties. Ensured that all escalations were handled in a timely and professional manner to add or restore service. Prepared and submitted monthly statistics for my department. Approve time sheets, scheduled vacations and on-call schedules within my department to ensure 24/7 coverage for customer assistance. Maintained and distributed escalation procedures and contacts for after-hours coverage to the field as well as notification of temporary

changes to customer surrounding holidays. Ensured that all switches and internal switch settings were updated during holidays, time changes and NPA splits. Work trouble ticket system to correct any problems that occurred

with Legacy WCOM DEX customers. Developed and distributed Department Procedures Manual.

Translations Tech II

Process orders for new and existing customers. Scheduled and processed coordinated conversions on 800 numbers as well as signaling changes to dedicated T1’s. Processed rehomes of dedicated customers from one DEX switch to another. Built special features such as Time of Day Routing, Point of Calling Routing, Percent Allocations for Dedicated and switched customers. Processed emergency temporary reroutes of 800 numbers to restore service to customers. Ensure that outside departments understood and adhered to our standard departmental procedures for order processing. Rotated the on-call pager with other technicians to provide 24/7 assistance to customers. Developed and distributed On-Call Procedures Manual.

Translations Tech I

Develop tracking systems for received and worked fax orders and coordinated conversions. Prepared and submitted monthly jeopardy reports to appropriate departments. Assisted with turn-ups and building orders as needed. Supervise summer intern in his daily assignments.

MobileComm, Ridgeland, MS

Administrative Specialist, Insides Sales & Collections Coordinator

November 1988 – September 1993

Key all contracts for new sales, swaps and other BOSS related issues supporting the Nationwide Telemarketing group. Took inbound calls and made outbound calls to perspective customers. Process and evaluate credit

inquiries on all perspective customers. Collection calls on 30, 60 and 90 day delinquent accounts collecting payments and working out payment arrangements. Process cash and credit card transactions and the associated daily reconciliation of each. Calculated and processed necessary adjustments to accounts. Auditand process monthly billing statements and reconcile accounts.

Marketing Secretary, Jackson, MS

Arrange monthly employee meetings. Code and submit invoices for payment. Reserved and shipped trade show display booth for all locations. Disperse sales collateral to locations upon request, distributing referrals to

locations as they came in and distributing month-end reports. Communicate with General Managers and Alternate Channel Reps on a daily basis. Proof read all CSC and Reseller agreements before submitting for approval.

Other experience includes Operations and Human Resources Associate as well as Financial Aid Director at a College handling Grants and Student Loans.

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