Denny Macwan, BE, MS

Phone: 903-***-**** Email: acpdf0@r.postjobfree.com

OBJECTIVE

Seeking an entry-level Business Analyst position as a versatile professional with

leadership responsibilities including problem solving, planning, organizing, and customer

service/support in which I may deploy and develop my skill, continue to learn, willing to travel

and coupled with the desire to contribute towards the organization’s goals.

SUMMARY

With around 15+ years of overall result driven and diversified experience in Retail inside

Sales inclusive of 12+ years of experience in Retail Store Management, result-driven

with proven ability to establish rapport with clients.

Extensive experience in retail management and sales employs excellent leadership skills

and multi-tasking strengths.

Experienced at inventory management, POS, problem solving, customer service and

hiring and training hardworking, quality staff.

Results-driven and have proven ability to perform at a highly efficient level in a wide

variety of settings. Detail-oriented with strong computer skills and the ability to learn

concepts quickly.

Enthusiastic, great problem-solving skills and have excellent communication skills with a

strong motivation to succeed.

Highly motivated self-starter with excellent communication, presentation, and

interpersonal skills, can perform well both independently and with a team, always willing

to work in challenging and cross-platform environments.

Knowledge of System Development Life Cycle (SDLC) methodologies like Waterfall,

Spiral, Agile, Scrum.

Knowledge of making Business Requirement Document (BRD) and Functional

Requirement Document (FRD).

Experience in technical writing, executive summary, business proposal, and all types of

project management documentation.

Knowledge of Analysis tools like SWOT, GAP, MOST, PESTLE, and CATWOE

Extensive working experience on Excel, Word, PowerPoint, MS Project, MS Visio,

Enterprise Architect, and SQL.

Experienced in using various POS systems, such as Passport POS system, IBM POS

System.

Knowledge and ability to plan, manage, and execute projects that are conductive to

priorities based on the knowledge areas defined in the Project Management Institute’s

PMBOK.

EDUCATION

Texas A&M University – Commerce, Texas-USA

Master of Science in Technology Management, December 2012

GPA: 3.66/4.0

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Resume – Denny Macwan

University of Pune – India

Bachelor of Engineering in Electronics and Telecommunication, July 1994

GPA: 2.75/4.0

TECHNICAL SKILLS

Project Methodologies Waterfall, Agile, Spiral, Scrum

Business Modeling Tools MS Visio, Enterprise Architect

Project Management Tools MS Project

Databases MS SQL Server

Application Server WebLogic

Languages SQL

Front –End Tools MS Office Suite (Word, Excel, Outlook, PowerPoint)

Operating System Windows, MAC OS, UNIX/Linux

RELEVANT COURSE WORK

Master of Science in Technology Management (January 2011 – December 2012)

Texas A&M University-Commerce

Prerequisite Course

MGT 591 – Quality Management

MGT 501 – Operations and Organizations

Core Course

TMGT 595 – Applied Industrial Research

TMGT 510 – Management of Technology in Organizations

TMGT 590 – Technology Management Seminar I

TMGT 599 – Technology Management Practicum

Elective Course

MIS 521 – IS Project Management

MIS 522 – Business Process Analysis and Design

MIS 502 – Business Information Systems

MIS 526 – Database Management

MIS 524 – Networking, Telecommunications Security

MIS 523 – Programming Logic

CERTIFICATIONS

Microsoft Certified Professional (MCP) ID: 2212982 – December 21, 2000

Networking Concepts (Administered by Brainbench) – December 6, 2000

MS Windows NT 4.0 Administration (Administered by Brainbench) – December 6, 2000

Microsoft Certification Exams Completed Successfully (MCSE)

ID 058 – Networking Essentials – December 18, 2000

ID 073 – Implementing & Supporting NT™ 4.0 Workstation – December 21, 2000

ID 068 – Implementing & Supporting NT™ Server 4.0 in the Enterprise – December 22,

2000

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Resume – Denny Macwan

ID 067 – Implementing & Supporting NT™ Server 4.0 – February 13, 2001

TRAINING

Business Analyst – Sue Shine Consulting, Inc. Nov 2014 – Mar 2015

PROFESSIONAL EXPERIENCE

Advantage Sales & Marketing, Irving, TX

Retail Project Merchandiser

March 2015 – Till Date

Advantage Sales and Marketing, LLC (ASM) is one of North America’s leading sales and

marketing agencies specializing in outsourced sales, merchandising, category management and

marketing services to manufacturers, suppliers and producers of food products and consumer

packaged goods. ASM services a variety of trade channels including grocery, mass merchandise,

specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers.

ASM bridge the gap between manufacturers and retailers, providing consumers access to the best

products available in the marketplace today.

Position Summary

The Retail Project Merchandiser is responsible for calling in for project work for merchandising

products at retail accounts within an assigned territory.

Essential Job Duties and Responsibilities

New Items

Will work on the achievement of business objectives through placement of new items at

all assigned stores

Distribution Audits

Will work to meet Client and Company objectives by maintaining full distribution on

existing SKUs and ensuring signage are in place

Reset Activity and Schematics Completion

Must be able to maintain schematic standards by ensuring all authorized items are in

distribution and set to shelf standards

Must be able to maintain schematic integrity through consistent communication with

Retail Supervisor and other retail personnel

POS Placement

Hang shelf signs, place coupons on product, etc. as directed by client

Customer Relations

Must have the ability to communicate effectively both internally to ASM management

and externally with Customers who will verify work is completed correctly

Display Building

Assemble cardboard displays for promotion of an item as directed by client

Reporting Administration

Will report daily into ASM’s web application each day’s activities and the work

performed

CROSSMARK, Plano, TX

Retail Representative Data Collection

October 2014 – Till Date

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Responsibilities

Collect data and conduct surveys for various clients of CROSSMARK within the given

timeframe.

Achievements

One hundred percent project completion within the given timeframe.

Dollar General Corporation, Commerce, TX

Store Manager

September 2013 – April 2015

Responsibilities

Recruit, select and retain qualified employees according to federal and state labor laws

and company policies. Provide proper training for employees; conduct performance

evaluations; identify gaps for appropriate solutions and/or counseling, up to and

including termination.

Communicate performance, conduct and safety expectations regularly; coordinate

meetings and events to encourage safety, security and policies. Ensure that the store

is appropriately staff and effectively opened and closed each day.

Evaluate operating statements to identify business trends (including sales,

profitability, and turn), expense control opportunities, potential shrink, and errors.

Review ordering plan, seasonal direction and inventory management issues on a weekly

basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.

Facilitate the efficient staging, stocking and storage of merchandise by following

defined company work processes. Ensure that all merchandise presented according to

established practices; utilize merchandise fixtures properly including presentation,

product pricing and signage.

Maintain accurate inventory levels by controlling damages, markdowns, scanning,

paperwork, and facility controls. Ensure the financial integrity of the store through

strict cashier accountability, key control, and adherence to stated company security

practices and cash control procedures. Provide superior customer service

leadership.

Maintain a clean, well-organized store; facilitate a safe and secure working and shopping

environment. Ensure that store is adequately equipped with tools necessary to perform

required tasks.

Follow company policies and procedures as outlined in the Standard Operating

Procedures manual, Employee Handbook, and company communications; ensure

employee compliance. Complete all paperwork and documentation according to

guidelines and deadlines.

Achievements

Best expense control over plan July 2014 YTD, ranked 1st in the district.

Lowest Shrink rate with improvement (-2.84%) July 2014 YTD ranked third in the

district.

Wal-Mart Stores, Inc., Greenville, TX

Inventory Control Specialist Associate

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Resume – Denny Macwan

August 2013 – September 2013

Responsibilities

Maintain area of responsibility in accordance with Company policies and procedures by

properly handling claims and returns, zoning the area, arranging and organizing

merchandise/supplies, identifying shrink and damages, and ensuring a safe work

environment.

Maintain inventory accuracy for the facility by binning and picking merchandise

utilizing the inventory management system, completing bin audits, working inventory

exceptions, and correcting shelf capacities.

Maintain merchandise presentation by stocking and rotating merchandise, removing

damaged or out-of-date goods, setting up cleaning and organizing product displays,

signing and pricing merchandise appropriately, and securing fragile and high-shrink

merchandise.

Provide Customer service by acknowledging the Customer, identifying Customer

needs, assisting with purchasing decisions, locating merchandise, resolving Customer

issues and concerns, and promoting products and services, while maintaining a safe

shopping environment.

Receives and stocks merchandise throughout the Facility and organizes and maintains

the backroom by following Company safety, cleaning, and operating procedures, utilizing

equipment appropriately, setting up displays, maintaining modular integrity,

receiving, sorting, staging, and delivering merchandise, and completing paperwork,

logs, and other required documentation.

Ensures products are organized, maintained, and stored according to company

policies and procedures.

Riyu Inc., DBA Newway, Commerce, TX

Retail Store Manager

August 2002 – November 2012

Convenience Store location with up to $700K in annual sales

Responsibilities

Oversee all store operations. Develop and implement plans to maximize sales

and meet or exceed goals and objectives.

Ensure availability of merchandise and services by approving contracts and

maintaining inventories. Analyze and measure business trends.

Enhance the customer experience by leading team of associates in providing

strong Customer Service. Managed merchandise levels and store appearance.

Control shrinkage, expenses and payroll. Develop successful sales plans to

increase store’s profitability. Stocked and restocked inventory when received

shipments.

Reorganize the sales floor to meet company demands. Operate cash register

and maintain daily record of all transactions.

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Train staff to deliver outstanding customer service. Deliver excellent customer

service by greeting and assisting each customer. Received and processed cash and

credit payments for in-store purchases.

Opened and closed the store, including counting cash, opening and closing cash

register and creating staff assignments. Place special merchandise orders for customers.

Share product knowledge with customers while making personal recommendations.

Work as a team member to provide the highest level of service to customers.

Demonstrate that customers come first by serving them with a sense of urgency. Verify

that all merchandising standard is maintain on a daily basis.

Achievements

Reduce expenses to maximize profit each year consistently.

Increase sales by 2-3 % every year. Reduce shrink in all areas i.e. customer, employee,

vendor and paperwork

Deliver excellent customer service by sustaining 90% of the customer inside the

organization.

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Resume – Denny Macwan

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