Michelle E. Harris

**** *. ********** **. ***.***6

Mesa Az. 85201

602-***-****

acpde3@r.postjobfree.com

Objective: To obtain a position in Michigan within your company in which I may use

my skills and abilities.

Employment History

State Farm 12/09/2013- present

Initial Loss Reports

Taking accident, home and catastrophe claims for customers, also injury reports. Setting

up repair facility appointments, staff estimator appointments and rental reservations for

customers. Transferring customers to the correct department to speak to the claim

handler. Instructing new hires when needed. Taking the loss reports in a timely manner.

CBC Innovis 06/2013 - 12/2013

Mortgage Processor

Verifying items on credit reports with conference calls with the

borrower and the creditor. Updating the report to send to the underwriter.

Vangent/General Dynamics -1/2012- 06/2013

Customer Service Representative

Assisting customers in filling out the FAFSA application for financial aid. Instructing

customers of the next steps when application is complete. Instructing customers in the

web chat, and also information on defaulted student loans.

Spherion- Data Entry

6/2011- 1/2012

Assignment- State Farm Insurance

Entering claim numbers and separating documents on computer. Coding document types.

Searching for claim numbers by name and date of loss.

Casa Grande Reg. Medical Center

06/2009- 6/2011

Linen Distribution/Housekeeping

Inventory, ordering, and distributing linen. Keeping track of daily usage and cost,

entering usage into computer. Corresponding with linen representative. Auditing weekly

billing invoices.

Wal-Mart

04/2009-06/2009

Sales Associate/ Cashier Maricopa Az.

Cashier, stocking shelves, trained new hires.

AM/PM gas station

12/2008- 3/2009

Cashier Casa Grande Az.

Responsible for greeting customers, cashier, keeping store clean, and stocking shelves.

Associated Community Services

06/2002- 12/2008

Receptionist/ Data Entry Southfield Mi.

Switchboard10 lines, customer service representative, entering donations into computer,

balancing checks and cash, making bank deposits, sorting mail, running mailroom

equipment, trained new hires.

Education

Ferndale High School Ferndale Mi. G.E.D

South University College- 2/2010-10/2011 accounting

Skills and Abilities

Strong work ethic, adaptable to workplace changes, excellent communication skills,

Microsoft Office, Word, data entry, switchboard 10 lines, 10 key by touch, kpm 11,000,

running mail room equipment, detailed oriented, experience in chat, able to multi task

and work well independently or as part of a team.

Reference's upon request

Contact this candidate