Norma Romo

**** ******* **.

Round Rock, TX *****

512-***-****

acpdai@r.postjobfree.com

* ******* *******

• Highly organized and detail oriented

• A quick learner and dynamic individual

• Enjoys staying busy throughout the day

• Able to multi-task

• Enjoys working with people

• Bilingual Spanish/English

2 EXPERIENCE

Today’s vision-optician/Doctor’s assistant June 2014-present

• Acknowledge, smile and greet patients upon arrival/dismissal

• Receiving, processing and or prioritizing incoming communication, including faxes and

phone calls

• Accounts payable and receivable

• Medical data entry

• Entering of medical claims

• Provide great customer service

• Register new patients and update records

• Schedule new and follow-up appointments

• Able to handle a high level of stress and activity while managing fast-paced office duties

• Verifying insurance benefits and eligibility

• Maintain a clean and friendly waiting area for patients

• Operate a tracer, blocker, edger, hand stone and lensometer

• Insertion and removal training of new contact lens wearers

• Order all prescription glasses that are not made at the optical.

• Maintain inventory in optical of suitable frames, lenses and contact lenses for patients.

• Performed work in all production phases of the Optical Fabrication Laboratory.

• Followed instructions to maintain workflow in accordance with process cycle times.

• Select appropriate frames and lenses for patients after considering the prescription and

facial features

• Measure patients’ eyes, including the distance between the centers of pupils

• Adjust the frames properly on patients by reshaping or bending the frame using various

pliers or heating methods

• Repair, adjust and refit broken frames when requested

Northstar Optical – Optician/Optical Lab Technician April 2010-June 2014

• Acknowledge, smile and greet patients upon arrival/dismissal

• Receiving, processing and or prioritizing incoming communication, including faxes and

phone calls

• Provide great customer service

• Register new patients and update records

• Schedule new and follow-up appointments

• Able to handle a high level of stress and activity while managing fast-paced office duties

• Verifying insurance benefits and eligibility

• Maintain a clean and friendly waiting area for patients

• Operate a tracer, blocker, edger, hand stone and lensometer; ensure all equipment is

calibrated regularly.

• Insertion and removal training of new contact lens wearers

• Order all prescription glasses that are not made at the optical.

• Maintain inventory in optical of suitable frames, lenses and contact lenses for patients.

• Performed work in all production phases of the Optical Fabrication Laboratory.

• Followed instructions to maintain workflow in accordance with process cycle times.

• Select appropriate frames and lenses for patients after considering the prescription and

facial features

• Measure patients’ eyes, including the distance between the centers of pupils

• Adjust the frames properly on patients by reshaping or bending the frame using various

pliers or heating methods

• Repair, adjust and refit broken frames when requested

• Instruct patients on wear and care of their new glasses as well as how to adapt to them

Provista Eye Clinic - Optician March 2009-March 2010

• Performed tasks as needed such as reception

• Educated patients on the importance of regular eye exams and taking care of their eyewear

• Insertion and removal training of new contact lens wearers

• Coordinated with manager and Ophthalmologist to insure patient received the best care to meet

their satisfaction.

• Answer phone calls

• Schedule new and follow-up appointments

• Maintain inventory in optical of suitable frames and contact lenses for patients

• Repair, adjust and refit broken frames when requested

• Instruct patients on wear and care of their new glasses as well as how to adapt to them

EDUCATION

Rockdale High School 2000-2004

ITT Tech Institute 20010-2011

Introduction to design and drafting

Drafting/ CAD methods

Introduction to personal computers

Composition I/II

College mathematics I and II

Business Accounting Technology

3

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