RESUME OF

GUY B. GOZUN

Blk.* Lot* Ph* St.Mary St., Tunasan Muntinlupa City

Mobile No. (091*-***-****

WORKING EXPERIENCE

Capital One Philippines Support Services Corporation (COPSSC)

Northgate, Alabang, Muntinlupa City

(October 1, 2013 - March 24, 2014)

Position: Senior Operations Representative

MAJOR FUNCTIONS:

Responsible for financially advising customer with their accounts and also

to provide long-term resolution which is suitable to their current

situation

Effectively manage customer interaction, identify needs and offer a

solution

Will function as support on disaster coverage for other centers

Perform other duties and responsibilities that maybe assigned from time to

time

Evaluate credit applications of customers and other queries.

HSBC - Electronic Data Processing (Phils.) Inc.

Northgate, Alabang, Muntinlupa City

(November 9, 2009 to September 30, 2013)

Position: Financial Associate

MAJOR FUNCTIONS:

Responsible for financially advising customer with their accounts with HSBC

and also to provide long-term resolution which is suitable to their current

situation

Handling all incoming call inquiries, complaints and ad-hoc request from

customers

Effectively manage customer interaction, identify needs and offer a

solution

Will function as support on disaster coverage for other centers

GHL POKER PALACE

G/F Ambassador Hotel

A. Mabini Street, Malate Manila

(November 16, 2007 to June 18, 2008)

Position: Cage Cashier

MAJOR FUNCTIONS:

Responsible for daily inventory of chips and cash.

Ensures that deposit and withdrawal accounts of players are properly

endorsed to the custodian

Ensures that variances in cash and chips are properly accounted during

turnover

The primary function of the cage cashier involves trading customer tokens

or tickets for cash.

Has the understanding on how to break up bills and count back change.

Cashiers may process wire transfers, credit cards and cash advances for

patrons, and they must be able to read and follow casino regulations

regarding such transactions.

PANDA DEVELOPMENT CORPORATION (FRANCHISEE OF 'DUNKIN'DONUTS' )

Kilometer 23 West, Bldg. 2A, Philcrest Compound, Muntinlupa City

(October 24, 2005 to June 15, 2007)

Position: Field Supervisor

MAJOR FUNCTIONS:

Implements approved monthly objectives in the store

Implements Q.S.C. standards in the shop. Performs store entering

procedures and turnover procedures with the incoming supervisor.

Direct shop activities to accomplished sales projection and profitability.

Ensures that cost and variances are consistently controlled and maintained

at the standard level in the shop.

EDUCATIONAL ATTAINMENT

College Graduate Bachelor of Science in Accountancy

Adamson University (1993 - 1998

1

2 PERSONAL INFORMATION

Age 38 yrs. Old

Date of Birth November 11, 1975

Civil Status Married

CHARACTER REFERENCE

Connie Agbunag

HR Head officer GHL Poker Palace

091********

Schneider Serna

Team Leader Hsbc HDPP

091********

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