*** ******** **

Mansfield, TX *****

817-***-****

acpd6b@r.postjobfree.com

Joel Silva

Objective

Self taught in Information Technology. Works well independently, or in a group setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages, operating systems and some program languages. Skilled in providing Customer service. Easily identify and resolve technical issues and concerns. Excellent communication and presentation skills.

Skills & Abilities

High knowledge in operating systems such as Windows & Mac.

Self taught with basic knowledge in Networking, HTTP and C#.

Lived in Brazil for 15 years and in France for 3 months.

Fluently in: Portuguese and English.

High knowledge in Microsoft office.

Experience with IBM AIX Version 7.1

Experience

Customer representative, Mouser Electronics

07/2011- PRESENT

Key member of the sales team in a global electronics components distributor, which coordinated shipments across many countries. Currently working in Customer Service, helping costumers from United State, Brazil and Portugal with any issued they might be facing, placing orders, quotes and answering questions about parts in Portuguese and English. Handling over fourteen (14) calls and e-mails per hour. Also trained in material handling, including heavy lifting, packaging and counting small electronic components.

Education

Legacy high school- 1263 North Main St, Mansfield, TX 76063- graduated 2013

Graduated with a GPS of 3.0. With 1 year of Army JROTC, been trained in the leadership team, and achieving insignias for good conduct and volunteer service for the habitat for humanity program in Forth Worth, TX.

TARRANT COUNTY COMMUNITY COLLEGE- 1500 HOUSTON STREET, FORTH WORTH, TEXAS, 76102-ATTENDING

Currently working on Bachelor’s degree in Electronics engineering and computer science. With 12 hours of college classes.

References

Mauro salomao

Director of Latin America Sales

817-***-****

acpd6b@r.postjobfree.com

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