Enrique Luzuriaga

Sterling Heights, MI

acpd5y@r.postjobfree.com - 586-***-****

WORK EXPERIENCE

Sales and Service Specialist

Bank of America - Rochester, MI - June 2014 to Present

Responsibilities

Provide customer solutions and escalated issued by providing excellent customer service

Use One Team sales effectiveness to identify customer needs

- Establish, retain, and deepen relationships with customers to achieve sales goals

Skills Used

Deepen relationships with customer

Open accounts

Help problem solving with customers

Identify customers needs

Keyholder

Lacoste - Troy, MI - September 2013 to April 2014

Responsibilities

Maintain merchandise presentation when receiving new product

Manage to maintain daily goals as well as assist others in achieving theirs

Develop ways to complete operational duties in a timely manner

Make customer service decisions when manager on duty

Lead CSR

Fifth Third Bank - Rochester Hills, MI - April 2010 to June 2013

- Make customer service decisions when manager on duty

- Responsible for opening and closing branch; act as MOD.

- Develop a rapport with clients

- Maintain a position of trust and responsibility

- Manage customer service representatives

- Help with daily operation, audit monthly and quarterly goals.

Sales Associate

True Religion Jeans - January 2009 to July 2009

Build relationship with customers

- Provide exceptional customer service

- Assist customers with needs and wants

Sales Associate

Nordstrom - March 2008 to January 2009

Provide above and beyond customer service

- Build a lasting relationship with customers

- Perform merchandise tasks

Amabassador

Tiffany & Co - October 2006 to January 2007

Greet customers upon arrival

- Ensure customers are receiving the help needed

- Direct customers throughout store

Child Care, Dr. Forrest Robart, DO August 2005 to April 2007

- Children ages 3 and 6

- Assist with children's needs

- Run errands

EDUCATION

Education

Oakland University Rochester Hills - Rochester Hills, MI

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