Information Technology Network Administrator

QUALIFICATIONS PROFILE

Highly analytical, results-oriented, and technically proficient

professional, offering extensive experience in leadership management,

information technology, project development, and client relations and

support. Armed with strong ability to lead, motivate, and work with high-

caliber teams of professionals to ensure the successful attainment of

goals. Known for dynamic ability to collaborate with technical teams; with

superior problem-solving, troubleshooting, time management, and exceptional

communication skills. Accustomed to working in different environments that

constantly embrace new technology. Currently hold a Top Secret with

Sensitive Compartmented Information Security Clearance (TS/SCI).

AREAS OF EXPERTISE

Technical Installation and Configuration Strategic Analysis and Implementation

Continuous Process Improvement

System Update and Restoration Regulatory Compliance and Standards

Network Troubleshooting and Maintenance Business Process Optimization

System and Equipment Administration

PROFESSIONAL EXPERIENCE

United States Department - Various Locations

Information Programs Supervisor, Kabul, Afghanistan 2014-Present

< Ensure the adherence to the Department of State's six core values, such

as accountability, character, community, diversity, loyalty, and

service; and also to the set-forth department's leadership and

management principles.

< Monitor and guide the Information Resource Management (IRM) personnel

in compliance with the department's mentoring principles and Equal

Employment Opportunity (EEO) objectives.

< Employ technical capabilities in maintaining and supporting the IT

infrastructure operations in Mission Afghanistan, which include the

Classified Local Area Network (CLAN), Dedicated Internet Network (DIN),

Department of Defense (DoD) systems, OpenNet (ON+), and White House

Crisis Management System (CMS).

< Oversee wide-range programs and operations, namely classified and

unclassified diplomatic pouch, COMSEC, Diplomatic Post Office (DPO), e-

Intel, and radio program.

< Contributed strategic insights in decommissioning project for Consulate

Herat and removing the sensitive equipment at post through

configurations of wide area networks for the Embassy and identification

of the optimal connectivity for terrestrial and satellite paths.

< Led the installation of new Citrix XenApp servers and Microsoft

Exchange 2010 server to effectively streamline the classified network.

< Earned selection as the Equal Employment Opportunity Counselor for post

to provide guidance to employees who are seeking resolutions on

allegations of discrimination and other affirmative actions.

Information Program Officer, San Jose, Costa Rica 2011-2014

< Provided expert oversight to the entire operations of the Information

Programs Center (IPC) as well as to all systems and activities, while

acting as the post's Information Programs Officer (IPO).

< Rendered strategic leadership and guidance to eight locally employed

(LE) staff in the Mailroom, Telephone, and Radio branches.

< Guaranteed the comprehensive documentation and disseminate record

messages through SMART system

< Operate and maintain the radio networks and alternate communications

circuits to ensure the effective communication of post-personnel during

crisis situations.

< Closely coordinated with the consular section and key offices in

restructuring the mission's telephone automated attendant calling tree,

which optimized service delivery, while providing relevant and well-

organized information.

< Demonstrated technical expertise in delivering the reliable internal

communication and customer-focused telephone systems to the embassy; as

well as in overseeing the following special projects:

- Personnel: Performance of human resources functions for

telephone technician and operators

- Emergency Communications: Optimization of the emergency radio

network

- Office Renovation: Renovation and restoration of Post

Communication Center (PCC) through coordination with the Bureau

of Overseas Building Operations (OBO)

- Telephone Program: Key person in managing the post's mobile

telephone program form the General Services Office

- Training: Instrumental role in training and mentoring junior IMS

and all IRM operations personnel

Information Management Specialist, The Hague, Netherlands 2008-2011

< Offered effectual information management support to the Prohibition of

Chemical Weapons and Rotterdam annex; as well as to six agencies with

more than 234 employees across seven locations.

< Assumed lead role in developing network diagram of all classified

systems, as the post systems security officer (ISSO).

< Provided necessary support to the IPO with the inventory of Worldwide

Property Accountability System (WPAS) to the Integrated Logistics

Management Systems (ILMS).

< Proficiently accomplished all assigned tasks, while ensuring

conformance with all established metrics and outstanding customer

service.

< Leveraged industry expertise in installing secure video

teleconferencing (SVTC) systems and necessary Diplomatic

Telecommunications Service-Program Office (DTS-PO) circuit.

Information Programs Supervisor, Rome, Italy 2005-2008

< Earned recognition as the first-line supervisor under the supervision

of the IPO.

< Directly managed diverse staff, including three IM personnel, four

telephone operators, and six telephone technicians, and carried out

periodic formal counseling.

< Presented ratings to Information Management Specialist (IMS), foreign

service nationals (FSN), and Information l Resource Management (IRM)

section.

< Facilitated necessary training and development programs for the staff

as well as to all IRM personnel to optimize their productivity.

< Maintained regular communication with local vendors for local support

of IRM equipment and software.

< Assumed full responsibility in maintaining the duty rosters and leave

schedules; as well as in administering the operations and maintenance

of all classified telecommunications equipment and circuits.

< Observed strict adherence of the mission's classified LANs to the

department's policies and guidance.

< Conducted trainings on computer, telecommunications, and information

equipment bases and directed staff performance evaluations.

< Conceptualized and implemented work plan for personnel to effectively

provide maximum operational contingency backup and professional skill

development of mission's Information Programs Center (IPC).

Information Management Specialist, Bucharest, Romania 2002-2005

< Closely monitored worldwide information technology infrastructure,

which included the diplomatic pouch, mail services, PC local and wide

area networks, telecommunications systems, telephone, and ultra-high

frequency (UHF)/very high frequency (VHF) programs.

< Strategically led the survey, installation, and maintenance of

associated hardware and software of local and wide area networks.

< Took charge of troubleshooting and maintaining classified local area

network and various secure and unclassified systems.

< Rendered keen oversight to the communications security materials as the

Alternate Communications Security Custodian.

< Functioned as the secure supply procurement administrator for the

embassy's communication section, along with accountability in

requesting supplies and ordering, tracking, and receiving cleared items

for the controlled access area.

< Provided remote and onsite customer assistance by rendering classified

and unclassified message traffic support to numerous local users.

< Guaranteed the attainment of customer and security requirements by

installing and operating the Terminal Equipment Replacement Program

(TERP 5), while classifying the Classified Local Area Network (C-LAN)

and Common LAN Outgoing Telegram Release (CLOUT) systems for proper

telegraphic distributions.

< Successfully streamlined and restructured and antiquated Communication

Security (COMSEC) inventory systems to a new organized database

application.

< Drove efforts in improving the classified equipment check- in and -out

procedures and creating associated standard operating procedures (SOP).

EARLIER CAREER

United States Navy - Various Locations

Commanding Officer Executive Assistant

Senior Network Manager Administrator Engineer Web Master and Help

Desk Trainer

Ground Safety Officer Naval Aircrew Leading Aircrewman

Chief of Naval Operations Rescue Swimmer Instructor

EDUCATION

Bachelor of Science in Computer Information Systems Business Studies: 2016

Southern New Hampshire University - Hooksett, NH

Associate of Science in General Studies, Central Texas College - Killian,

TX

CREDENTIALS

Certifications

Microsoft Certified Professional (MCP) CompTIA A+ Certification CompTIA

Network + Certification

Licenses

Federal Communications Commission (FCC) Amateur Radio License Water

Survival Instructor Network Controls Specialist

Search and Rescue Swimmer Instructor Navy Diver Quality Assurance

Technician Ground Safety Officer, Aviation

RECENT TRAINING

2014 Classified and Sensitive but Unclassified (SBU) Information Equal

Employment Opportunity (EEO) Counselor Refresher Counterintelligence

Awareness Foreign Affairs Counter Threat

Afghanistan Familiarization Basic EEO Counselor Training

2013 Annual Ethics Training No FEAR Act Training Information Resource

Management

Contracting Officer's Representative

2012 Classified and SBU Information ProjNet SM

2011 Overseas Crisis Management Crisis Management Overview

2010 Protecting Personal PII SMART End-User Training SMART Messaging: A

Course

2009 FASTNet Post Operation

2008 Overseas Class Vault User Communication Skills

2006 Information Assurance for System Administrators Information

Assurance/ISS Conflict Management

2005 IT Disaster Recovery Europe Intensive Area Studies Course European

Union Module Balkans Module

CTF Advanced Technical Software Microsoft Exchange 5.5 Services

Various Information Systems Security Management Information Systems Security

Dates Officer Microsoft XP

Professional Microsoft 2003 Server Administrating Microsoft Windows NT

4.0

Microsoft Networking Essentials Advanced Radio SX-50 Mitel PBX

Basic Telephone

Accelerated Training for Microsoft Windows NT Server 4.0 Enterprise

Technologies Microsoft TCP/IP

Microsoft Windows 2000 Professional and Server Microsoft Front Page

Introduction

Intro to Common Transmission SX-200D Mitel PBX Digital Satellite

Terminal

Commercial Terminal Satellite Wireless Systems Cablexpress TERP V

terminal Equipment

Communications Security Custodian

AWARDS AND HONORS

State Department Meritorious Honor (2) Navy Commendation Medal (2) Navy

Achievement Medal (3)

Good ConductMedal (6) Overseas Service Ribbon (9)Meritorious Unit

Commendation (2) Humanitarian Service (2) Volunteer Service Medal

Battle "E" Ribbon

Coast Guard Meritorious Unit Commendation United States Coast Guard

Special Operations Service Ribbon

Navy Expeditionary Medal Armed Forces Expeditionary Medal Boeing Vertol

Lifesaving Rescue Award (2)

Sikorski Lifesaving Rescue Award (3) Honorable Discharged Meritorious

Honor Award (2)

TECHNICAL ACUMEN

Platforms Windows Operating Systems (95, 98, NT, 2000, XP, 7, 2003, 2008)

Citrix UNIX MAC OS Cisco

Networking TCP/IP Internetwork Packet Exchange/Sequenced Packet Exchange

(IPX/SPX) SMS/SQL Ethernet Fiber Distributed Data Interface

(FDDI) VPN Public Key Infrastructure (PKI)

Languages HTML Macromedia Adobe Flash

Tools LAN Manager Norton Ghost Symantec Virus Protection Lotus

Notes

Microsoft Word Excel PowerPoint Access Outlook Front Page

Telecommunicati Mitel Norstar Digital Satellite Terminal Commercial

on Satellite Terminal HF Radio Satellite Phone

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