SUSAN BELLOTTI

Lyndhurst, NJ

Phone: (***) *** - 1247 ( acpd1r@r.postjobfree.com

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SENIOR IT MANAGEMENT PROFESSIONAL

Energetic, self-motivated Senior IT Director with a strong strategic and

technical background seeks to further develop expertise in a Senior Level

role, helping to identify and solve problems in order to boost efficiency.

Strong management experience with ability to motivate cross-functional

teams. Adapts quickly to shifting priorities, and does whatever it takes,

regardless of role or position to get things done. Proven track record for

managing and motivating a team of skilled IT professionals for a financial,

global payments Fortune 500 company that contributed to the company's

growth of revenue in the past 10 years. Recognized in the industry as "the

go-to, get it done person".

Highlights

o Champion of world class service delivery. Experience improving

productivity within an organization by creating a quality center of

excellence. Provide 'best practices' based recommendations. Successful

implementation of global strategic process improvement initiatives and

managed process improvements companywide. Bringing the rate of

successful implementation of software releases from 75% to 99%.

o Driven force for enhancement to IT services processes and organization

effectiveness. Exceptional capability managing multiple software releases

of application project deliverables and complex, high profile project

implementations at one time. Manage the PDLC/ SDLC process end-to-end,

reporting risks, prioritizing, manage resources and provide direction.

Specialize in IT processes based on accepted industry standards such as

CMMI and Six Sigma. With focus on the long-term strategic role of

software delivery.

o System and technology alternatives and application development

technologies. Exceptional experience in managing multiple applications

and releases throughout the development lifecycle, covering functional

and non-functional testing, automation, manual, regression and

performance testing, Waterfall and Agile methodology, tools and

techniques. Making exceptional decisions based on user experience

feedback and knowledge. Meeting business needs and expectations and

ensure adherence to companywide policies and procedures.

o Experience building and maintaining solid client relationships.

Coordinate and work closely with senior IT and business owners.

Coordinate with internal and external stakeholders to identify and

prioritize product software features and functionality and develop

associated cost estimates, planning and execution of releases.

o Realize maximum value and return on IT investment. Assist with design

and development. Collaborate with global business development and

technical team members on the development and submission of proposal

responses. Exceptional problem-solving, decision making, leadership and

people management skills Skilled in tactical and strategic planning as

well as analyzing complicated business problems/needs on a multi-

platform, complex environment.

o Exceed expectations and produced multi-million dollar results.

Exceptional analytical and problem solving skills and managing strategic

initiatives, assessing business requirement gaps and making sound

professional decisions on end-to-end execution of complex software

projects and products (includes SaaS, POS, Web, Digital, CRM, B2C, C2B

C2C, AML, KYC, SOX, PCI).

Core areas of Expertise:

IT Strategy & Execution PDLC/SDLC / CMMi Organizational Design

Time & Resource CRM / Customer data & Restructuring

Optimization Program & Project Management Payment solutions

Enterprise IT Systems Defect & Issue

Quality Assurance New Product & Technology Management

Process Improvement Launch Team Building &

Strategic Planning & Risk Release Management Leadership

Management Root Cause Analysis Cross-Functional

Mergers & Acquisitions Operational Coordination Teams

Financial services Customized Test Strategies Vendor Management

Payment solutions Agile / Waterfall /SCRUM Compliance/ Audit

Software & systems areas of Expertise

MS Project/Office HPQuality Center HP ServiceDesk QTP / WinRunner

Access Enterprise Java/HTML/XML

Lotus Notes Architect SOA infrastructure MS/SQL

SharePoint Web 2.0 Linux RDBMS

Clarity Websphere Selenium/Robotframework TCP/IP

Visio Webservices /Ride FTP

SoapUI Middleware OpenSource Technology ERP

Jira APIs Jenkins AS400/

Java JBoss VersionOne Mainframes

SaaS Mecurial

professional experience

Western Union 02/2014 -

Present

Senior Manager of Quality Assurance, Solution Delivery, Solution

Engineering - Core Systems

Financial Services - Money Transfer / Payment Solutions

o Direct and lead a team of on-site and offshore IT quality assurance

professionals. Manage the performance of vendor resources and vendor

relations. Establish standards to ensure consistency and effectiveness.

Providing guidance and meeting customer expectations.

o Assisting in getting the IT organization into a profitable and successful

state after a company-wide transition. Provide training, mentoring and

opportunities to develop their skills. Evaluate tasks performed and

provide 'best practices' based recommendations. With the goal to bring

the rate of successful project and product implementations to 99%

successful.

o Direct and manage the quality assurance and testing of products, projects

and program releases, enhancements and fixes. Coordinate integration,

load, performance and automation testing. Coordinate and managed the

building of an End-to-End test environment. Coordinate deployments and

code merges to Production systems.

o Partner and work closely with business leadership teams on scope, budget

and definition of projects and products, defining key project

deliverables, prioritizing, and achieving strategic objectives, while

being instrumental in the decision-making process to ensure requirements

are consistently met in each phase of project planning and execution.

Providing the best possible outcome. Consistent track record of success

in product launch, from concept to fruition, within budgets and

deadlines.

o Provide guidance, assistance, collaborate and managed the end-to-end

execution of complex projects and products following SDLC/PDLC. Establish

standards in each area of testing to help ensure consistency and

effectiveness of testing and act as escalation point. Strategizing and

making sound professional decisions for successful implementations.

o Responsible for operational and strategic planning, including business

requirements, project/product planning. Provide technical guidance and

conceptual solutions to complicated business problems/needs, as well as

strategic planning to avoid risk or impact to product and projects.

o Managed outsourcing vendor pool of Software Quality Engineers. Meet with

vendor management to perform reviews with the outsourcing suppliers and

vendors to communicate their performances and discuss and correct

corrective measures, as necessary. Accountable for ensuring vendors

adhered to SLAs, manage 30/60/90 day forecast and stay within budget.

Scenarios/attributes to be tested are documented and maintained.

o Provide staff and management with objective insights into processes and

associated work, as they pertain to CMMi, improving productivity. Create

and implement policies and procedures companywide, including

infrastructure changes and operational procedures for better performance.

o Coordinate weekly meetings with development, technical and testing groups

to discuss projects, report progress of work and provide status of

projects, products and programs. Managing outsourcing vendor pool, SLAs

and 30/60/90 day forecasts.

o Manage and perform reviews with the outsourcing suppliers and vendors to

communicate their performances and discuss and correct corrective

measures, as necessary. Making sound hiring decisions, development

planning, performance analysis and training. Also, provide guidance on

implementing process and procedures.

o Manage and provide direction to the test environment management team.

Coordinate code merges and implementation of releases. Ensure

environments are stable with minimal impact and downtime.

o Manage the test data management team to insure proper planning and setup

is performed prior to testing to insure no impact to projects or

releases.

DeskNet Inc. 10/2012

- 07/2013

Director of Product Quality and Delivery

Enterprise Client Financial Communications - Client Reporting and Automated

Marketing Solutions

o Responsible for financial client reporting and automated marketing

solutions software product delivery and overall quality of the

applications implemented on cross functional, multi system environments.

Ensuring business requirements were met and with the highest degree of

quality.

o Responsible for defect tracking, resolving issues and making sound

decision to changes in scope and client requests. Implementing best

practices to ensure overall product quality and delivery based on

accepted industry standards such as CMMI and Six Sigma.

o Managed an IT team of test engineers, test automation engineers and

developers covering framework, functional, non-functional and User

experience testing. Provide direction on project and test strategy.

Ensuring adhering to policies and procedures implemented companywide.

o Created and implemented a test suite. Implemented automation testing

tools, Selenium /Robotframework, and a deployment process for scheduled

builds using Jenkins.

o Managed the overall quality of products and projects end-to-end.

Requirements, design, development, QA, UAT, User experience and

production. Coordinate software deliverables, Cloud based Saas and behind

firewall.

o Responsible for providing support and direction for internal

organizational process and procedures. Created SOP for requirements

gathering, development, testing, defect management, release management,

UAT, deployments, client implementations, production support and change

control.

o Provide guidance to individuals in getting familiar with Agile and work

closely with Scrum Masters, developers and QA. Keeping team and projects

on track and raise awareness of issues and risks.

o Created custom reports for analysis on effort, work in progress, tasks

completed and deliverables.

o Defect management and tracking of issues in Quality Center. Coordinate

schedule of fixes, enhancement and change requests.

o Provide direction on code merges, environment set ups and deployment for

projects/products in Cloud environment and behind firewall.

SiriusXM Radio 7/2012 -

10/2012

Senior IT Management - Quality Assurance and Testing (Consultant)

Media / Communications

o Managed multiple QA teams. Responsible for overseeing the testing of back-

end, production bug fixes, regression, on-line media Channel Master

changes, all channel assets pushed to Production, Product Master and

Media player. Used Farmington Hills Player (in-house tool) to verify

audio of channel changes.

o Produced a weekly status report on projects and progress for upper

management.

o Implemented process and procedures. Ensure best practice testing

methodologies, including performance/load testing of all backend servers

and services

o Managed end-to-end execution of projects in a multi-platform environment.

o Managed defects reported and raised awareness of issues and risk to

projects/products. Conducted root cause analysis and resolved issues with

a sense of urgency.

o Coordinated code merges, environment set ups and deployment for

projects/products

MEDCO 5/2011 -

02/2012

Senior IT Management - PM / QA - New Markets Business and Product Services

(Consultant)

Healthcare / Health services / Pharmaceutical

o Supported a matrix organization using both Agile and Waterfall

methodology.

o Responsible for enhancing the internal organization processes and

infrastructure for the International Joint Venture group. Created SOP

and a standardized issue reporting form to establish a uniform procedure

for issues/problems to be handled in an orderly manner and successfully

maintain a productive schedule of releases for a newly formed

international group.

o Managed end-to-end execution of complex web projects and products in a

multi-platform environment following SDLC/PDLC. Participated in

requirements review meetings, gathered estimates and timelines from SMEs.

Provided support on HIPAA mandate of ICD9 to ICD10 codes project.

o Managed testing, defects, reported and raised awareness of issues and

risks to projects/products/programs. Conducted root cause analysis and

resolved issues with a sense of urgency, avoiding impact. Provided input

to improve testing capabilities, automate quality assurance processes and

implemented changes when necessary.

o Coordinated daily status call with development, technical and testing

groups to report progress of work to senior management and business

owners. Assisted in weekly project review meeting and provided status of

projects.

o Provided technical guidance and conceptual solutions to complicated

business problems/needs, as well as strategic planning to avoid risk or

impact to product and projects.

o Responsible for coordinating releases, code changes, defect tracking,

updates, test strategy, enhancements and change control requests for

products/projects.

o Assisted and supported the SQE team on testing activities, test strategy

and drive results. Provided direction on code merges, environment set ups

and deployment for projects/products.

o Defect management and tracking of issues in ClearQuest. Coordinated

schedule of fixes, enhancement and change requests.

o Maintained and utilized Sharepoint sites for documentation to ensure

process is being followed through PDLC and SDLC.

WESTERN UNION 4/2001 -

4/2011

IT Director of Quality Assurance & Testing

Financial Services - Money Transfer / Payment Solutions

o Director of 20+ on-site and offshore IT professionals. Created a center

of excellence. Assisted in getting the IT organization into a profitable

and successful state. Built a cross functional, on-site and offshore, IT

QA organization from the ground up while implementing company-wide

process and procedures. Evaluated tasks performed and provided 'best

practices' based recommendations. Bringing the rate of successful project

and product implementations from 75% to 99%. When necessary, I have

hired, trained, and fired employees in order to create a highly

successful cross-functional QA organization.

o Directed and managed quality assurance and testing of all POS software,

CSR software, products, projects and program releases, enhancements and

fixes. Implemented test strategies, coordinated integration test plan,

test scripts/test cases, and automated test scripts. Implemented and

managed steps necessary to improve automated testing. Coordinated and

managed the building of a test suite in Quality Center and creating

automated test scripts using QTP.

o Provided staff and management with objective insights into processes and

associated work, as they pertain to CMMi, improving productivity. Created

and implemented policies and procedures companywide, including

infrastructure changes and operational procedures for better performance.

Influential experience managing a large QA organization (on-site and

offshore), providing training, mentoring and opportunities to develop

their skills. Managed an annual budget with a team of over 20 IT

professionals.

o Communicated and worked closely with global IT professionals and project

teams, vendors and direct reports on SLAs, WBS, product specifications,

business requirements, design specs, technical documentation, test

strategy, releases and change requests to ensure business expectations,

requirements, and timelines were met. Provide project status reports to

upper level management. Managed and maintained master project list,

releases and release notes database. (Includes MSProject, Clarity, Jira,

Sharepoint, Lotus Notes)

o Provided direction and managed a team of up to 30+ IT professionals,

direct and in-direct reports, on high profile projects. Such as POS

software releases, CSR software releases, Web, iPhone, Mobile to name a

few. Many with a budget of over a million dollars. Guided, assisted,

collaborated and managed the end-to-end execution of complex projects and

products following SDLC/PDLC. Strategizing and making sound professional

decisions for successful implementations.

o Coordinated weekly meeting with development, technical and testing groups

to discuss projects, report progress of work and provide status of

projects, products and programs. Gathered timelines and estimates.

o Conducted lessons learned upon implementation of projects/products.

Maintained and managed code moves/releases to all environments (Lab, UAT,

Production and Hosting environments). This included electronic payments,

CRM system, e-Commerce projects, web redesign, new enterprise suite

platform, Mobile and iPhone/Android apps as well as other new and

exciting technology products and services.

o Provided technical support and guidance for a 24/7 complex, multi-system

environment. Managed defects reported and raised awareness of issues and

risks to projects/products/programs. Conducted root cause analysis and

resolved issues with a sense of urgency, avoiding impact.

o Responsible for operational and strategic planning, including business

requirements, project/product planning, organizing and negotiating the

allocation of resources. Provided technical guidance and conceptual

solutions to complicated business problems/needs, as well as strategic

planning to avoid risk or impact to product and projects. Bringing the

successful completion of projects delivered on time and within budget.

o Coordinated and took on responsibility for a Mobile project that was 8

months delayed. Managed and provided direction to a successful launch in

five countries within 3 months. Managed and provided input on a 'must

have' iPhone/Android app. Pressure was on to get a demo completed to show

at Executive Board meeting. Coordinated and collaborated with a team of

architects, developers, testers and project manager to get the demo

completed in 3 weeks. Continued and pressed on to successfully launch

the iPhone app a month later.

o Experience in Compliance (AML, KYC), Risk and internal/external Audits

(Sarbanes Oxley, SOX, PCI, SAS70) program management. Significant

exposure to compliance / regulatory environment, fraud mitigation and

Anti-money laundering programs. Provided guidance in adhering to policies

and procedures. Partnered with AML/compliance team on country specific

legal requirements. Assisted in the investigation of fraudulent money

transfers. Ensured all InfoSec risk and issues/gaps were clearly

documented and addressed. Generated security and risk metrics to C-level

management.

o Assisted in achieving CMMi level 3. Created templates used company-wide

today. Provided training and guidance, ensuring adherence to process and

procedures. Managed and assisted individuals having difficulty coping

with changes within the company.

o Professional goal set to cross train IT professionals in Costa Rica,

India, Philippines, Brussels, Australia, Hong Kong and in two US

locations within 6 months. Successfully completed goal in 4 months.

o Partnered closely with business leadership team on scope, budget and

definition of projects and products, defining key project deliverables,

prioritizing, and achieving strategic objectives, while being

instrumental in the decision-making process to ensure the best possible

outcomes. Consistent track record of success in product launch, from

concept to fruition, within budgets and deadlines.

o Managed outsourcing vendor pool of Software Quality Engineers. Met with

vendor management to perform reviews with the outsourcing suppliers and

vendors to communicate their performances and discuss and correct

corrective measures, as necessary. Accountable for overseeing the

creation of test plans and scripts for each release, ensuring that all

pre-requisite access and environmental setup tasks are completed.

Scenarios/attributes to be tested are documented and maintained.

Areas of Expertise / Certifications

Project Management ~ CMMi ~ SDLC ~ Network Engineering ~ A+ Certified ~ Web

Design & Development ~ SixSigma ~ Real Estate License

Recognition / Awards

Employee of the Quarter awards for team work ~ Employee of the Quarter

awards for outstanding work ~ Employee of the quarter awards for individual

accomplishments ~ Employee of the year awards.

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