Ritu Chakkarwar, MBA

Cleveland OH, ***** 216-***-**** acpcyd@r.postjobfree.com

SOFTWARE LIFE CYCLE DEVELOPMENT PROJECT MANAGEMENT

• Focused, dedicated, and highly motivated professional with a proven track record of success in project management

deliverables, supporting projects and programs, including scope management, change management, quality management,

resource management, schedule management, communications management, and third party contract management; with

MBA degree in Finance and Marketing; Engineering Degree in Electronics and Telecommunications

• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client,

executives and project teams.

• Expert in Agile, PMP and ITIL project management methodologies. Able to manage large project teams and known

for high quality deliverables that meet or exceed timeline and budgetary targets. Able to manage multiple projects

simultaneously.

Skills Summary

IT Project Lifecycle: Value Added Leadership:

Project Management:

Requirements Analysis Cross Functional Supervision

Software Development Life Cycle

Costing & Budgeting Team Building & Mentoring

Data Center Setup

Project Scheduling Client Relations & Presentations

Retail (E commerce)

Testing/QA/Rollout/Support Business & IT Planning

Mortgage and Loan Processing

Reporting Vendor Management

Strategic Outsourcing

Resource Planning Offshore Development

Achievement Highlights:

• Proven ability to manage multiple projects concurrently. Led teams across broad technical and business disciplines.

• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on

budget and with the desired results.

• Mitigated risk factors through careful analysis of data. Anticipated and managed change effectively in rapidly evolving

global business environments.

• Defined processes and tools best suited to each project. Moved between Agile and Waterfall approaches depending on

project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

• Honored with Client Satisfaction Awards in recognition of outstanding project results.

Technical Skills:

• Visio, InfoPath, SharePoint (site administrator), MS Project, MS Office (Word, Excel, PowerPoint, Access, Outlook), Remedy,

Mercury Quality Center, MS Visual Studio 2010, MS Test Manager, Clarity, Lotus Notes, MS Project, SAGE, JIRA, Adobe

Experience Manager

• Technologies: C, C++, XML, HTML, SQL, SAS, .NET

• Methodologies: Agile, Waterfall and SDLC, PMP, ITIL

• Databases: Oracle 8i, MS Access, SQL Server, SQL, SQL Loader, TOAD

• Web Designing Tools: PHP, HTML, Photoshop, CSS, JSP

• Training: PMP certification (in progress)

Experience

ROSETTA MARKETING GROUP (04/07/2014-Present)

Project Role IT Manager Industry Retail (E Commerce)

Responsibilities in the Project:

• Define project scope, goals and deliverables that support business goals in collaboration with senior

management and stakeholders for a team size of 20 resources.

• Work with the Solution Architects, and Technical leads on the project estimates and create a Resource plan for

internal, contractors and off-shore resources.

• Set and continually manage project expectations with team members and other stakeholders and define

process of keeping the functional design documents up-to-date with the changes in requirements.

• Delegate weekly/ daily tasks and responsibilities to appropriate technical teams, by creating development

work breakdown while planning Sprints and managing the overall Project ticket management through JIRA.

• Track project milestones and deliverables

• Proactively manage changes in project scope, identify potential crises and dependencies, and devise

contingency plans by owning the Change Management process for the project.

• Act as a liaison between business and technical areas to achieve on time, on budget and on spec

project completions, by merging customer and user needs with business requirements, budgetary

restrictions and logistical considerations to meet project deliverables.

• Identify, document and plan resolution collaboratively with the Client for project Actions, Risks and Issues.

• Plan release management activities and assign a responsibilities to the release coordinator.

• Support the Technical leads with their responsibility of monitoring tasks to developers, running standups and

defect takedown.

• Proactively manage systems development, 3rd party software implementation and risk via the use of SDLC.

• Manage readiness activities for Development/QA/UAT Environment setup

• Track software customization, defects and issues via the use of JIRA (Ticket management tool).

• Calculate the resource burn rate and forecast the future requirement of resources on the project.

• Develop and deliver progress reports and Client project metrics presentations.

• Weekly meet with the Client to go over the Project progress, discuss resolution plan for action items, issues

and risks and present a work plan for the coming weeks.

• Develop full-scale project plans and associated communications documents.

• Manage Project Dashboard listing key metrics to keeping leadership/client up to date on project

activities.

• Determine and assess need for additional staff and/or consultants and make the appropriate selections if

necessary during project cycle

• Creating process flows and procedure documents, and implementing the new process flows.

• Create process documentation for Ticket management (JIRA)/ Time Reporting & Resource planning

(SAGE) / Configuration items (Environment Readiness) / Quality Assurance.

• Assessed business implications for each project phase and monitored progress to meet deadlines, standards

and cost targets.

• Articulating project goals and scope, translated business needs into technical terms, prepared

detailed work breakdown structures (WBS) and instilled shared accountability for achieving project

milestones.

• Resolve project issues including staffing shortages, tactical matters, scope creep and divergent business and

user needs.

• Present periodic Dashboard reports on the current program, future opportunities and client issues.

• Direct the coordination of all implementation tasks involving third party vendors as well as provide

consultation to clients on system implementation.

• Managing the artifact repository for the project for Audit readiness.

• Plan project activities for transition of client from Solutions Implementation to Client Support. Manage the

development and maintenance of implementation portions of project.

• Mentored staff in methodology and consulting excellence and encouraged best practice in project

management and project planning.

• Responsible for the recruiting, management and career development of consulting staff.

EXPERIS MANPOWER GROUP (03/25/2013 – 01/31/2014)

Client – Lender Processing Services, Inc. (LPS) Industry Mortgage & Loan

Processing

Project Role IT Consultant

As an IT Consultant, I was responsible for,

• Managing the design, development and implementation of an asset centric database system that

creates a singular interface with Client, Supplier and Internal Users.

• Managing a range of new development and existing application enhancement projects and

handling business operations.

• Leading the Change control process and overviewing the Project risks and issues charter such

that restoration of services occurs at the earliest possible time within the specified Service level

agreement (SLA).

• Identifying chances for the improvement of productivity, integration, and cost reduction.

Responsibly handling the communication, documentation, and analysis needed for major project

activities and needs for IT audit readiness.

• Acting as liaison between the Stakeholders, Development, Testing and other Development

support team.

• Managing day to day activities of assigned projects (including task execution, issue resolution,

development of deliverables and supporting documentation, and risk planning/mitigation)

• Leading the Requirement Analysis, JAD sessions, Business and Systems reviews and working

sessions to understand the requirements and system design with stakeholders, while conducting

Product Planning, for new applications and enhancements.

• Working in conjunction with Developers, Testers (QA), and other team members in validation and

testing of complex project scenarios and in the maintenance of Quality Standards for the projects.

• Working with System team to track codes and log issues found during validation. Ensure

compliance with defined standards for all release cycles.

• Obtaining guidance on priorities to the team’s starting the immediate urgent unexpected recovery

work, while meeting quality measurements and KPIs (Key Performance Indicators).

• Experience building User Stories, Feature Tickets, Scorecards and Dashboards and creating

weekly system performance metrics using Team Foundation server.

• Conducting daily status standup meeting to draft and distribute the project objectives and tasks to

the project team.

• Conducting meetings with all the division supervisors to ensure that all the requirements are met.

• Developing Requirement Traceability Matrix to record the relationship of the requirements to the

design, development, testing and Wave Release schedule of the software.

• Supporting the training material and user guides manual creation for the released application.

• Developing Business Requirement and Functional/Non Functional Requirement Document and

leading the team to document the requirements in SharePoint.

• Acting as a SME and providing insight of the application to QA/UAT teams to transition business

requirements into testable scenarios.

Overview of Managed Projects:

• Billing Rules for Service Charges

• Invoice Creation Schedule

• New requirements for Asset condition Form

• Client Master Setup & Dashboard

• Supplier Master Setup & Dashboard

IBM PVT. LTD. – (01/28/2008 TO 07/31/2010)

Client – Vodafone Essar Ltd

Industry Telecom

Project Role Associate Project Manager, PMO

Achievements

• Received IBM’s WOW award for Client satisfaction in the year 2008.

• Great client interfacing skills and client orientation.

As an Associate Project Manager with the PMO for a Strategic Outsourcing Project, I was responsible for:

• Collecting and analyzing the project’s business requirements and transferring the same knowledge to

development team.

• Monitoring 25 team members in terms the responsibilities & tasks assignments, daily standup-status review

and working collaboratively for Risk and Issue resolving, the team members situated across different

geographical locations.

• Developing project plans, retrieving data from various sources, preparing data, building

conceptual models, and working with large data sets in order to answer business questions.

• Develop test plans and test cases along with performing User Acceptance for the project.

• Preparing accurate and detailed requirement specification documents, user interface guides, and functional

specification documents.

• Conducting statistical analysis for project research by applying knowledge of customers, systems,

product & process to solve problems.

• Creating and analyzing trending reports, service delivery metrics and SLAs for the client and

internal IBM teams.

• Design user interfaces for information gathering and report generation per business

requirements.

• Handling the budgeting and billing for the out of scope projects.

• Researching, planning, and recommending administrative system and software choices to satisfy

the organization’s business requirements.

• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the

appropriate client.

• Compose and maintain procedural documentation for methodical business practices to

generate project cost effectiveness.

• Monitoring and documenting all the project milestones. Working with User stories (Agile) and

monitoring the Project status

• Working on the Vendor RFPs and Client RFS’s. Negotiating the Request of Proposal with vendor

and working getting the best suited contract set up, for internal IBM use as well as client.

• Working with business and suggesting client what more can IBM offer is terms of better, newer

software or hardware upgrades,etc. that will help the client’s business do better.

Overview of Managed Projects:

• Data Center Setup & Migration

• Billing Application Development

• MS XP to MS Vista migration

• Reporting

IBM PVT. LTD. – (04/24/2006 TO 01/25/2008)

Client – Lenovo Industry Integrated

Technology Services

Project Role Sr. Business Analyst

Achievements

• Received BRAVO award for good performance from IBM in the year 2007.

• Received WOW award for customer satisfaction from IBM in the year 2006.

As a Sr. Business Analyst, I was responsible for:

• Leading cross functional business process re engineering teams for continuous improvement

efforts in the planning, testing, and implementation of business enhancements and changes

• Identifying and validating the key requirements and translating them into business cases using my

technical writing skills to drive the design of test cases, process change requests while managing

project’s scope, acceptance, installation and deployment.

• Creating functional requirements in use cases. Coordinating requirement walk through and sign

offs, verifying with user representatives/stakeholders that use cases and process models

accurately portray specific business needs, using my solid program development and business

process knowledge.

• Analyzing the existing business domain to create a complete picture of work flows and technical

requirements fulfilled by existing and proposed software.

• Conducting cost benefit analysis for better business case development with the use of appropriate

modeling techniques and methods.

• Interpret and collating relevant data to develop prepare and distribute periodic business reports to

internal management.

• Maintaining requirement traceability while performing Regression testing and creating test

scenarios for UAT.

• Maintained documents for change request and implemented procedures for testing changes.

• Working with stakeholders from business to define and document business processes and

software requirements for technology initiatives, including online services, content management

systems, workflow management and business information systems.

• Resolving requirements and design issues to meet deadlines, leading the testing process, of

executing test scenarios and test scripts and making necessary changes in the projects to meet

client requirements ensuring testing verifies the user requirements

JETKING COMPUTER HARDWARE AND NETWORKING INSTITUTE – (09/2005 TO 03/2006)

Worked as a Trainer - Basic Electronics and Networking

Volunteer Experience

Associate Director at PMI North East Ohio Chapter (03/11/2010 to Present)

Working with the PMI Northeast Ohio Chapter leading the Community Services- Job Bank on the PMI website- interacting with

Human Resource department of various Companies and Sponsorship initiatives of the Chapter.

Education & Credentials

MBA Sikkim Manipal University (Mumbai, India), 2009

Bachelor of Engineering in Electronics and Telecommunication, University (Mumbai, India), 2005

Training

PMP certification (in progress)

Cleveland OH, 44087 216-***-**** acpcyd@r.postjobfree.com

Contact this candidate