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Customer Service Quality Assurance

Location:
Houston, TX
Salary:
45000
Posted:
April 24, 2015

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Resume:

CYNTHIA MARTINEZ

*** ********

Houston, TX **020

713-***-****

acpcvi@r.postjobfree.com

SUMMARY

Service minded bilingual Quality Assurance Technician and Color Specialist adept in assessing and approval of

quality and the manufacturing process of raw materials and finished goods. Meticulously detail-oriented and

organized with expertise in quality, inspection, equipment functionality and business improvement.

HIGHLIGHTS

• •

Plant and lab safety Raw material specifications

• •

5S facilitator Laboratory analysis

• •

Equipment calibration Operational improvements

• •

All lab data entry Regulatory compliance

• •

Program implementation Documentation and e-file

EXPERINCE

HEMPEL USA

Conroe, TX

Quality Assurance and Color Specialist 07/2010-Present

• Maintained all equipment and test methods up to date.

• Tested all raw materials and finished goods to meet specifications.

• Formulated new shades on a daily basis.

• Responsible for all data entry and did the record keeping.

• Maintained 5S standard throughout the manufacturing plant.

• Trained and developed new personnel into high performing team members.

• Worked on continuous improvement projects.

• Microsoft Office proficient: Word, Outlook, Excel and Access

INTERNATIONAL PAINT, AKZO NOBEL

Houston, TX

Color Lab Supervisor 06/200*-**-****

• Coordinated monthly safety meetings.

• Followed all regulations and safety practices at all times.

• Trained and developed current personnel to keep up with a growing company.

• Developed formulation software for ongoing new projects worldwide.

• Customer complaints and resolutions.

• Communicated with colleagues worldwide.

• Did some company travel for growth training.

HOME DEPOT

Houston, TX

Service Desk Associate 02/2005-06/2007

• Provided top quality customer service.

• Expedited orders for prompt delivery and pick up.

• Maintained a safe and clean working environment.

EDUCATION

ASSOCIATES OF ARTS- Lone Star College 2013



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