C S

HARLES AITTA

**** – *** Inverhouse Drive, Mississauga, ON L5J4B6

Tel: (905) 823 - 5210 • acpcvc@r.postjobfree.com

OBJECTIVE

Experienced results-oriented professional seeking a position in IT allowing me to utilize my technical,

consulting, training and communication skills in a team environment.

AREAS OF EXPERTISE:

• Change Management

• Software Implementation

• Consulting

•

•

Technical / Application Production

Risk Assessment / Impact Analysis

• Knowledge Transfer and Documentation

Support

• Strong Analytical/Problem Solving

Skills

TECHNICAL PROFICIENCIES

Platforms: UNIX (Solaris, HP-UX, AIX), Windows NT/2000/XP/Vista/7, Data General AOS-VS

Databases: Oracle, MS-SQL and Informix

Tools: Siebel CRM, Baan ERP & CRM, Norton Ghost, Lotus Notes, Remedy, Microsoft

Office

Suite

(Word, Excel, PowerPoint, Project, & Outlook)

PROFESSIONAL EXPERIENCE

REC-TECH - Hamilton, ON April 2014 to present

PC Technician

• Dismantle and sort PCs and computer peripherals for a non-profit recycling center.

• Maintain records and generate periodic reports about volume and type of PC-related recycling activity.

• Assemble, configure and test refurbished PCs prior to sale/donation/installation at local community and

senior retirement centers.

MICROSOFT CANADA - Mississauga, ON Oct. 2012 to March 2014

Bilingual Senior Support Engineer

• Delivered bilingual technical support via telephone and electronic media on various versions of the

Windows Operating System (Windows 8/Windows7/Vista/XP) and Microsoft Office suites

(2013/2010/2007 and Office 2011 for Mac).

• Provided Tier 2 level support for all Microsoft hardware products (keyboards/mice/webcams).

• Recommend and developed process improvements; show initiative in contributing to the overall

improvement and effectiveness of the DFT.

• Provided translation services (oral and written) to Premier and Professional Services support teams.

• Developed and documented technical procedures for client base and internal Knowledge Base.

• Collaborated and consulted with team members on technical issues for a timely resolution.

• Mentored and trained new hires.

CHARLES SAITTA

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(905) 823 - 5210 • acpcvc@r.postjobfree.com •

REC-TECH - Hamilton, ON Feb. 2011 to May 2012

PC Technician

• Dismantled and sorted PCs and computer peripherals for a non-profit recycling center.

• Assembled, configured and tested refurbished PCs.

• Maintained and supported all internal PCs (desktops & laptops), printers and software.

• Responsible for IT purchases (hardware and software).

LAKESHORE INCORPORATED - Jordan Station, ON Dec. 2007 to Nov. 2010

Systems Analyst

• Implemented, supported and tested in-house developed ERP system.

• Imaged and setup desktop PCs with Symantec Ghost.

• Established connectivity between PCs’ Citrix ICA client to Citrix Server.

• Documented and followed up on all user related issues with in-house development and operations teams.

• Tested and verified integration to archived Baan ERP system data.

• Acted as backup Citrix Server administrator.

BANK of MONTREAL – Scarborough, ON Aug. to Nov. 2007

Senior Production Systems Support Analyst

• Supported and monitored multiple Siebel 7.5.3.15 installations running on Windows 2003 Server and

DB2.

• Promoted design and business changes to all Siebel environments.

• Verified and updated support procedures and documentation for all CTI applications that tie into the

Siebel production environment (Genesys, Verint and Symposium).

• Coordinated MS patch installation to all production servers, including risk/impact analysis, planning and

scheduling.

• Built Windows servers as required by BMO projects (install/configure firmware, OS and all required 3 rd

party software).

• Administered new and existing user accounts in Lotus Notes.

LAKESHORE INCORPORATED - Jordan Station, ON April to July 2007

Baan IV System Administrator/Technical Consultant

• Member of data migration team: extracted data from Baan ERP system via Baan Tools.

• Cleaned up data prior to migration to in-house developed ERP system.

• Temporary Baan IV Systems Administrator.

CITIZENSHIP AND IMMIGRATION CANADA – Ottawa, ON Sept. 2006 to Feb. 2007

Siebel Technical Consultant

• Migrated Seed Data to numerous Siebel non-production environments via Siebel EIM, Rational

ClearCase, Excel, DTS & SQL.

• Verified and documented all Siebel promotion control procedures via Rational ClearQuest (dev2prod,

SRF compile, Actuate, Analytics and Informatica).

• Followed up on all promotion issues with respective development and test groups.

• Provided support for multiple 7.5.2 Siebel installations running on Windows 2000 and MS-SQL.

CHARLES SAITTA

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(905) 823 - 5210 • acpcvc@r.postjobfree.com •

CITIGROUP Inc. – New York, NY Dec. 2005 to June 2006

Siebel Administrator

• Administered, supported, monitored and maintained multiple Siebel 7.5.2 environments.

• Liaised with off-shore development team to rectify production environment issues.

• Updated all documented support procedures.

• Mentored and trained junior staff.

• Assisted with developing migration strategy for client’s 7.5.2 Siebel application running on HP-UNIX.

TELUS COMMUNICATIONS INC. – Burnaby, BC Feb. 2003 to Sept. 2005

Siebel Technical/Production Support Analyst

• Provided 24 X 7 technical support for a Siebel 7.0.4 production environment running on Sun Solaris 5.8

with Oracle 8.1.7.

• Administered, maintained, supported, monitored & provided the development & test teams with multiple

Siebel 7.0.4 environments to develop, test, and run the TELUS configured Siebel Systems.

• Promoted application changes to all Siebel 7.0.4 environments (dev2prods, SRF & DB changes).

• Responsible for all Change Management endeavors affecting the Siebel production environment.

Coordinated with all impacted business groups and CM team to evaluate impact, scheduling and

planning of all required Siebel application outages.

• Offered best practice procedures (data clean-up & refresh) to the users of the Siebel environments.

• Member of Siebel 7.7.2 upgrade project. This included the initial installation, set-up, monitoring and

upgrade of the Siebel software, as well as any required maintenance (patch and maintenance releases).

• Managed and implemented technical infrastructure of Siebel 7.0.4 to Siebel 7.5.2 upgrade project.

EDUCATION & CREDENTIALS

Bachelor of Science in Computer Science

CONCORDIA UNIVERSITY, Montreal, Quebec

Professional Certifications & Courses

● Baan ERP Tools Certified ● Siebel 7.7 Core Consultant Course

● Baan CRM Certified

Contact this candidate