DAVID J. WARDEN

Arlington Heights, Illinois *****

847-***-****

acpcuz@r.postjobfree.com

www.linkedin.com/pub/david-warden/5/5b2/157

Dynamic Operations Executive who establishes and drives best in class performance. A successful

leader of business units in the printing, publishing, pharmaceutical, manufacturing and staffing

industries. An accomplished expert in direct and indirect procurement, sourcing strategies, supply

chain, warehousing, inventory and operational optimization.

EMPLOYMENT HISTORY

KELLY OUTSOURCING AND CONSULTING GROUP/HOSPIRA Lake Forest, IL 2014 – 2015

Senior Operations Manager

• Directed the launch of a Manages Service Provider, contingent staffing program for Hospira

supporting 12 locations, managing 1000 contractors and with $4 million monthly contractor spend.

Positions recruited included Professional/Technical and Light Industrial. Services included

contingent labor, direct placement, independent contractor and RFX.

• Coordinated the transition of existing contractors to the program, ensuring compliance and use of a

vendor management system as well as following the guidelines of a vendor neutral program.

• Drove change management in the organization to ensure hiring managers comply with newly

instituted procurement controls and compliance measures.

• Reduced rate per contractor and cycle time for recruiting and filling competitively sourced positions.

• Account executive and primary client contact for HR and Procurement program sponsors.

PAYLOCITY, Arlington Heights, IL 2009 – 2014

Director of Operations

• Implemented multiple production locations responsible manufacturing and distribution for a leading

Payroll and HR service provider. Managed staff of 25 employees.

• Developed and implemented SOPs and identified continuous improvement initiatives, reducing costs

and improving NPS scores.

• Account executive providing support to C Level client contacts.

• Partnered with Service and Implementation teams to develop controls and specifications, improving

processes by identifying potential defects prior to first payroll

• Directed sourcing, supply chain, MRO, vendor development and bidding processes. Launched a

vendor qualification/scorecard program, leading to mutually beneficial business partnerships.

• Partnered with Development and IT on release testing for the processing application. Managed the

acceptance testing process for all software and system upgrades..

• Developed annual capital and operating budgets. Managed budgets to favorable variances.

• Designed business simulation and modeling tools which accurately forecasted infrastructure and staff

resource requirements, constraints and projected future needs.

• Launched a satellite production/DR facility in Oakland, CA to reduce shipping costs and minimize

exposure to weather related shipping delays.

• Managed audit controls leading to approval of SASE and SAS70 compliance with zero exceptions.

• Managed production of W2s each year, concurrent with Payroll production at a 99.95% accuracy

level, completing the project each year on a compressed timeframe/multi shift schedule.

• Developed and implemented best-in-class MICR laser print and finishing technologies which

reduced production time, labor cost and increased first time quality.

COMPUSYSTEMS, Broadview, IL 2007 – 2008

Vice President – Internal Operations

David J. Warden 1

• Directed Project Management, Data Entry, Financial Processing, Production Control, Fulfillment,

Call Center, Warehouse, Purchasing and Facilities for an industry leader in trade show registration

and exhibitor services organization.

• Implemented resource planning and management development initiatives that provided an accurate

projection of workload by unit and identified staffing needed to support rapid, profitable growth.

• Designed and implemented Quality Improvement and Lean Initiatives which resulted in ongoing

Continuous Improvement projects, creating improved quality of client deliverables and reduced unit

costs.

• Developed supply chain strategies and procurement controls resulting in $200K annual savings.

• Directed service level targets for daily production and Call Center operations. Implemented controls

which minimized hold times, dropped calls.

• Created budget control methods by applying forecasting models for operating and capital expenses.

Developed a monthly reporting and quarterly forecasting cycle contributing to better cash flow

control.

HEWITT ASSOCIATES, Lincolnshire, IL 2005 – 2007

Operations Manager

• Managed 6 units including: Project Management, Print, Payroll Production, Production Control,

Inventory, Distribution and Logistics, Imaging, Records Management and Automated Intelligent

Fulfillment. Managed 6 salaried managers and 150 hourly associates.

• Directed the delivery and business process outsourcing operations of a production facility, delivering

client data print and fulfillment services including: Variable Data Print (50 mil images/month),

Automated and Manual Fulfillment (4 mil kits/month), Imaging (2 mil pages/month), Records

storage, Warehouse/Inventory, Mail/Distribution Services, Client Service, CD Replication, Payroll

Production Operations and Fulfillment (250k pay documents/month).

• Implemented the delivery of multi-project human resource outsourcing engagements based on

Service Level Agreements below unit cost targets. Reduced unit cost for each shared service

provided.

• Earned Six Sigma Green Belt certification and applied principles to all operations.

• Managed the operating ($30M annual) and capital budgets within a 2% variance for the division.

• Directed payroll production and fulfillment through a period of 300% growth in the volume of

monthly pay documents and shipments to client locations while maintaining exceptional quality and

service levels.

OPTIMA EDUCATIONAL SOLUTIONS, INC. Arlington Heights, IL 2004 – 2005

Senior Director of Business Operations

• Directed Customer Service, IT/Telecom, Purchasing, Travel, Event Quality Control, Compliance,

Content Development and Meeting Logistics for a leading provider of continuing medical education.

• Identified and implemented PMO elements resulting in reduced cycle time for content development,

improving quality and reducing production and expediting costs by 8%, or $80K annually.

• Implemented quality control procedures and performance metrics to evaluate and improve critical

operations and profitability in the call center and meeting coordination functions.

• Managed negotiations and coordination of an office build out, including computer and telecom

systems.

• Designed and implemented vendor development and competitive bidding procedures resulting in

$50K savings on commodity based spending.

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• Developed and implemented metrics and resource planning strategies for business re-engineering

efforts for a Public Relations firm and a Clinical Trials organization in the HealthStar Corporate

network.

ELGIN COMMUNITY COLLEGE, Elgin, IL 2003-2004

Director of Business Services

• Oversaw bid process and procurement, bookstore operations, inventory and distribution.

• Implemented purchasing card program, and complied with all state and GASB guidelines governing

competitive bidding and control of state funding.

PRICEWATERHOUSECOOPERS LLP, Chicago, IL 1997 – 2002

Senior Manager/Chicago Practice Leader

• Executive Leader for business operations for the Chicago office of the Financial Planning Solutions

practice, consisting of digital print operations, call center, data processing, accounting/billing,

graphic and production services, facilities, purchasing and supply chain.

• Directed fiscal, budgetary, operational, and expense controls to ensure business units growth and

profitability across all client engagements. Managed monthly billing of work in progress accounts.

• Planned, prepared and executed an in-house digital printing operation for the practice that included

the data entry, printing, assembly, and shipment of personalized financial analyses, custom client

workshop presentations, and benefit statements.

• Managed the purchasing function including supply chain management, vendor development,

competitive bidding, contract negotiation, inventory, and distribution.

• Account Executive for key accounts, establishing deeper business partnerships with major clients.

• Implemented a system of management, ownership, and accountability creating enhanced quality and

performance, resource utilization and employee morale.

EDUCATION

MBA, Northern Illinois University, DeKalb, IL

BS, Operations Management, Northern Illinois University, DeKalb, IL

Six Sigma Green Belt

David J. Warden 3

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