Porsha Lowe

***** * **** ** *

Owasso, OK *****

918-***-****

Summary

Strong attention to detail, schedule & deadline focused, works independently with minimum supervision, highly self-motivated, dependable and excellent interpersonal skills, desire to learn.

Work Experience

Cavalry Portfolio Service April 2013 – Jan 2014

Collections/ Customer services

Making calls to collect, help consumers to pay debts set up payments arrangements. Also answering calls, helping to answer any questions that consumers may have concerning their debts or any other information.

Olive Garden Nov 2012 – July 2013

Server

Serve food and/or beverages to guests with a continuing effort to deliver outstanding guest service and financial profitability.

Alorica May 2012-Sep 2012

Customer Service

Handled customer questions, complaints and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Give alternative solutions where appropriate with the objective of retaining customer business. Trained new employees and performed other duties assigned by management.

Capital One May 2011 – May 2012

Customer Service

Communicated with customers using web-based tools and demonstrated the task with proficiency in typing and grammar. Answered inbound calls from customers and service providers in a call center environment; occasional made outbound calls to customers and/or service providers. Resolved customer inquiries and issues while adhering to all Capital One policies and procedures, assisted customers with the application and funding process. Occasional made outbound calls to customers and/or service providers. Made financial decisions to protect /collect revenues and adjustments to customer accounts.

McDonalds June 2009 – May 2012

Crew Trainer

Trained new employees, filed paperwork, handled cash transactions and assisted managers daily.

Education

Central High School Tulsa, Ok

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