Meenambigai Gunachandran acpclz@r.postjobfree.com

Cell:972-***-****

ARTICLE I. EXPERIENCE SUMMARY

Over 7+ years of technology driven Professional Experience in Software Quality Assurance and Testing in different

environment and platforms. I have worked primarily in the domain of Telecom and I have Experience in Remedy

applications and Manual Testing of Web based, CRM, OBRM application

Test Manager with excellent experience for Qwest Surveillance and Trouble Ticketing testing team of sixteen

members.

Worked as on site team lead for around 4 QA teams in USA Denver with CSI ( Customer Satisfaction Index) as

100 % for every quarter.

Abilities in managing all stages of STLC (Software Testing Life Cycle) viz.,

Requirement Analysis,

Preparation of Test Strategy & Test Plan,

Estimation of System Test Case Preparation and Execution,

Testing of Software applications,

Defect Analysis & Reporting,

On site offshore co ordination,

Preparing daily, weekly and monthly status reports

Experience in Quality Assurance testing and Knowledge of Software Development Life Cycle (SDLC) and Test

Methodologies.

Well Versed with various types of Software Development methodologies Waterfall, Agile and Iterative

Extensive experience in reviewing Business Requirement Documents, Software Requirements documents and

preparing test cases, test script and execution

Proficient in analyzing the business requirements, Functional requirement specification (FRS), Design documents

to formulate test plans and test cases.

Written, updated, maintained and executed Test Cases, Test Scripts and Test Scenario.

Developed/maintained Test plans, Test Cases, Defect Tracking and reporting for Manual test environments.

Good understanding of TCP/IP,HTTP requirements and SOA Reference Architecture

Experience in developement & Implementation of effective Test Plan and Test cases based on the user stories

(Functional requirements) related to modules of web method SOA architecture and Web Services

Well versed with SDLC manual testing of Web based application, good knowledge on Linux Platform.

Expertise in Sanity testing, ensuring the test coverage, analyzing the risk for the non testable scenarios and

finding solutions out from the discussions with the client.

Proficient in System, Functional, Regression, Integration, end to end testing and assisted in times of User

Acceptance testing.

Well proficient to design and execute test cases as per the business requirements as well as functional

requirements.

Following up with developers as to the status of service requests and ensures complete resolve of the issues.

In addition, also possess exceptional mentoring skills, communication skills with strong interpersonal skills.

An active participant in extracurricular activities, steps forward willingly to face challenging tasks, capable of

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Cell: 972-***-****

working hard and focusing on the job at hand to achieve set targets and objectives.

Knowledge in hybris, eCommerce platform and web application testing

ARTICLE II. TECHNICAL SKILLS

Mercury Test Director, HP Quality Center,HP ALM,BugZilla,

Testing Tools:

QTP, SOA Tester, Bus tester,Tibco tester, Rational Quality

Manager,

QA Director,Testpartner,Rally,JIRA

Black Box testing, System, Functional, Regression,

Testing Methodologies:

Integration testing, End to End testing, Sanity testing,

Performance testing, Data Validation and Verification

Requirement Management Tools: Caliber RM, ReqPro

Operating System: Window NT/95/98/00/XP,

Languages: SQL, PL/SQL, UNIX, Java, C++, C, Shell

Database: Oracle7/8i/10g, MS Access

Database Tools: TOAD, SQL

MDW Designer,CRM,OBRM,VMWare,Remedy

Other Software

ARTICLE III. AWARDS AND RECOGNITIONS

Promoted as IT Analyst for continuous excellence in onsite as well as in Offshore.

Received appreciations from Talk Talk Telecom Client QA Manager, Client Project Manager and Client Test

lead and Managers.

Talk Talk Telecom Client Test Lead appreciated/recommended in

LinkedIn

: World's Largest Professional

Network

Received appreciation & memento from Qwest Clients for my well performance, hard work and for On Time

and Quality Deliverables.

Received Smiles Award certificate In appreciation of my efforts towards recruitment and for taking interviews

for Manual testing.

Received appreciation from Offshore Project Manager for being Cab Owner.

ARTICLE IV. PROFESSIONAL EXPERIENCE

Client: CENTURYLINK ( CenturyTel/Qwest), USA (Denver CO) AUG 2012 TILL DATE

Role: Test Manager/QA Lead: The single point of contact at onshore and handled more than 10 projects at every

Project release.

QWEST Communications International Inc. is a company that offers domestic and international telecommunications,

cable and wireless networks, directory publishing and interactive multimedia services. It provides telecommunication

services to 25 million customers in 14 western and mid western states of the United States of America. Testing of

Networks Trouble Management BMC REMEDY Action Request System application.. Performance and Topology

Applications (PTAP) supports the Networx project by providing end to end performance monitoring between all

Customer Edge (CE) devices. PTAP also serves as the centralized data repository which supports reporting and

SLA Management, Network Analysis and wireline cables.

Key Responsibility includes:

Liaising with team members to ensure availability of all testing facilities;

•

Supervise and assist SIT;

•

Closely monitor the testing activities and to provide suggestions if required.

•

Report on testing progress to the Project Manager and other designated project

•

personnel; Collate and distribute all testing documentation, and collect completed

test documentation;

• Confirm that all outstanding issues have been resolved or agreed to be resolved

later;

• Confirm that all required workarounds have been defined, agreed, implemented,

documented and presented to internal project personnel.

• Analysing the Business Requirements using tools like Req Pro and Caliber..

• Experience testing in mobile applications .

• Involved in providing the System Test Level Of Estimation (LOE) for QA Team.

• Involved in testing of the BMC remedy application and web applications.

• Handled Test and Development Standup calls

• Involved in Back end testing using SQL,Oracle and DB2 applications etc.

• Experience working in an agile environment, participated in story card definition to ensure testability, effort

estimation.

• Developed & Implemented effective Test Plan and Test cases based on the user stories(Functional

requirements) related to SOA architecture and Web Services testing.

• Performed testing extensively for integration and unit testing of standalone and distributed GUI based

applications and GUI less SOA Web Services.

• Worked with business users to perform UAT testing. Automated regression suits using QTP.

• Worked with many vendors like verzion,AT&T in integration testing etc

• Involved in User Acceptance Testing of web applications with various teams internal as well as external.

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Solution Environment :

Database : Oracle,SQL,DB2

Other Software : QTP, Caliber,Reqpro,Quality Center,HP ALM, SOA Tester, BUS tester,Tibco Tester TOAD,

MDW Designer, REMEDY Action Request System.

Highlights :

• Performed the role of Onsite Test Lead managing a team of ten testers.

• Received appreciation & memento from Clients for my well performance, hard work and for On Time and Quality

Deliverables.

• Trained many new comers and motivated them to give many PPT presentations.

Client:

CENTURYLINK ( CenturyTel/Qwest), USA July 2010 Aug 2012

Role: Quality Lead/Analyst: The single point of contact regarding arrangements and problems around testing

activities.

CenturyTel Telecom Service Provider provides, TCP IP, Voice OverInternetProtocol (VOIP) services to its Business

and End user customers. The BVOIP Workflow application is as an orchestration workflow by the VOIP Order

management system. This is used by VOIP System external Networks customers for processing VOIP

Orders,CPE,WIFI Orders. There are multiple systems which interact with the VOIP application. The orders are placed

by the customers using an upstream application called Logical Inventory Management System.

Key Responsibility includes:

Liaising with team members to ensure availability of all testing facilities;

•

Supervise and assist SIT;

•

Closely monitor the testing activities and to provide suggestions if required.

•

Report on testing progress to the Project Manager and other designated project

•

personnel; Collate and distribute all testing documentation, and collect completed

test documentation;

• Confirm that all outstanding issues have been resolved or agreed to be resolved

later;

• Confirm that all required workarounds have been defined, agreed, implemented,

documented and presented to internal project personnel.

• Analysing the Business Requirements using tools like Req Pro and Caliber.

• Involved in Back end testing using SQL,Oracle and DB2 applications etc..

• Involved in Device testing for connectivity features of WIFI etc

• Involved in providing the System Test Level Of Estimation (LOE) for QA Team.

• Involved in modules of web methods, SOAP web services based SOA testing.

• Involved in End to End testing.

Solution Environment :

Database : Oracle,SQL

Other Software : QTP, Caliber,Reqpro,Quality Center, SOA Tester,BUS tester,Tibco Tester TOAD, MDW

Designer, REMEDY Action Request System,QA director

Highlights :

• Performed the role of System Test Lead managing a team of ten testers

• Trained more than eight new comers in the team with business knowledge as well

as technical knowledge in QTP.

• Received many appreciations from both the IT team and the Business

CLIENT: TALKTALK TELECOM LIMITED UK Aug 2008 June 2010

Role: VOIP Engineer

TalkTalk Residential (TTR) is nearing the launch of YouView IPTV. The launch will consist of four distinct phases, with

the first consisting of 300 Trailists on the Humax VOD (Friends and Family) package as well Broadcast, broadband

video delivery,data,voice and wifi. This project release aims to deliver key TV Ticketing functionality to support the

Youview product trials and launch. This Project ensure Talk Talk’s Internal Ticketing Systems are ‘fit for purpose’ in

processing TV related faults.

Key Responsibility includes:

• Analysis of requirements.

• Involved in designing the test Cases, review and Test execution.

• Involved in testing of the BMC remedy application (Residential Remedy and Group Remedy) and Service

Request User interface web applications.

• Handled Test and Development Standup calls

• Report on testing progress to the Project Manager and other designated project personnel; Collate and

distribute all testing documentation, and collect completed test documentation;

Solution Environment :

Databases : Oracle, SQL

Other Software : Resi Remedy,GroupRemedy,QualityCenter, BugZilla, Rational Quality Manager, Test

Partner

Highlights :

• Performed the role of System Test Lead managing all testing activities..

• Received appreciations from Client QA Manager, Client Project Manager and Client Test lead and Managers.

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M AR2007 JULY2008

Client: TESCO

Role: Software Engineer /QA

Tesco is a telecom project. Provides Voice and data to mainly customers. It has the following modules TCARE for order

management, Selfcare for customer LEAP system for provisioning and OBRM third party system for Billing and invoicing

and CRITS for trouble ticket management I am involved in the CRITS, order submission, Application and product

testing. Hosted OSS/BSS telecom solution is a internal solution project providing end to end product, with TCare as

CRM, OBRM as Billing Application. Phase 1 has been delivered successfully. I am involved in the Order Fulfillment and

the Order Processing, where the tracking of the orders and the sub orders from CRM to all the downstream systems. I

am involved in testing the 2G,3G, Postpaid/ Prepaid – Voice/ Data/ WIFI orders from the order management and the

fulfilment. Also involved in Billing, Invoicing and Rating, Subscription Management, Payments and Collections etc

Key Responsibility includes:

• Analysis of requirements.

• Involved in designing the test Cases, review and Test execution.

• Involved in testing of the TCare as CRM, OBRM as Billing Application and Service Request User interface web

applications.

• Handled Test and Development Standup calls

• Report on testing progress to the Project Manager and other designated project personnel; Collate and

distribute all testing documentation, and collect completed test documentation;

• Involved in System Integration Testing.

• Automation of regression suits using QTP.

Solution Environment :

Database : Oracle,SQL

Other Software : Bugzilla,Tcare,CRM,OBRM

Client: Fujitsu Network Communications, (Aug 2006 to Mar 2007)

Role: Test Lead: The single point of contact at onshore and handled more than 10 projects at every Project release.

The FLASHWAVE 4100 Multiservice Provisioning Platform (MSPP) provides a field proven optical access and transport

system with a powerful mix of provisioning technologies, assures migration of Ethernet services into SONET

infrastructure. FLASHWAVE 4100 MSPP offers traditional private line, advanced Ethernet technology and storage

services in a single SONET platform that can scale from OC 3 to OC 48. The FLASHWAVE 4100 Extension Shelf can

operate as a standalone SONET system using dual OC 3 and OC 12 connections in Unidirectional Path Switched Ring

(UPSR), 1+1 (FFP) configurations.

Key Responsibility includes:

• Leading the Team of 10 Members in Offhsore.

• Involved in providing the System Test Level Of Estimation (LOE).

Identifying test cases and test scenarios and writing test cases for the features, and uploading to a quality

center for executions.

Involved in testing of SONET, Ethernet over SONET (GFP, VCAT and LCAS), and Layer2 Network element

features (VLAN and LAG).

Interoperability testing of Network element with other proprietary Network element, and other Fujitsu Products.

Stress testing and Performance testing of the network element

TL1 command syntax verification.

Provide training and knowledge transfer for the new members in the team. Used QC for bug tracking, reporting

and interacted with development team to verify bugs fixes, and update bug status.

Solution Environment :

Database : Oracle,SQL

Other Software : QTP, Caliber,Reqpro,Quality Center, TOAD, MDW Designer, REMEDY Action Request

System, Rational Quality Manager,Perl,VMware

Highlights :

• Received appreciation & memento from Clients for my well performance, hard work and for On Time and Quality

Deliverables.

• Trained many new comers and motivated them to give many PPT presentations.

Client:National Mineral development corporation Limited June 2005 SEP 2006

Role: Test Engineer

Human Resource Management System is a workflow enabled application developed using Oracle Technology. The

system enables the organization to capture the employee’s information pertaining to organization starting from the date

of joining till the date of separation. Data Migration main Objective is the process of translating data from one format to

another. Typically, data migration is performed by a set of customized programs or scripts that automatically transfer the

data.

Key Responsibility includes:

Article V. Preparation of Test Cases..

Article VI. Defect Tracking and Reporting.

Article VII. Participated in Team Reviews.

Article VIII. Involved in Manual Testing, Functional Testing, System Testing and Regression Testing,

Integration Testing.

Solution Environment :

Database : SQL

Other Software : TOAD,HRMS

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