Jasmine J. Winn

**** ******** *********. **** *-*03

Fort Pierce, Fl. 34950

772-***-****

acpcj4@r.postjobfree.com

Career Overview:

To obtain a lead client service position within to help serve the people of our community. Along with obtaining a

multi-task position where my problem solving skills and persuasive communications can be utilized. I am a

enthusiast, Professional, Customer Service Representative offering 7 Years in customer service field, providing

health services, and managing busy environments. I have an unwavering commitment to customer service, with

the ability to build productive relationships, resolve

complex issues and win customer loyalty. I am a leader and Strategists. I have the ability to serve as an effective

leader while creating self-strategies to exceed set expectations.

Educational Background:

Graduated from Lincoln Park Academy in 2007

Enrolled with Thomas Edison State College studying Nursing

Core Strengths:

Avaya, CMS, Vida, Gammis, Deltek, E-mail, Microsoft

Office Word 2013, Microsoft Office Excel 2003, CTIOS

Accomplishments:

Miss Black Essence Pageant 1st place in 2010

Promoted to the Appeals and Grievances Department with UHC

Trained for CSR3 position

Work Experience:

Sears Retail 04/2005-10/2006 Retail sales associate

• Process payments of purchases (cash, checks, and credit cards)

• Processed payments for store credit cards

• Directed customers to store racks and counters

• Informed customers lf new products

• Met sales goals and quotas

• Provided team work with fellow employees

Growing Minds Learning Academy 05/2007- 04/2010 Assistant Manager

• Assist program director

• Purchased inventory for VPK and Pre-school children

• Attended work shops

• Prepared reports and excel sheets

• Assisted future customers and parents with questions or concerns

• Collected parent fees and made bank deposits

• Maintained parent/children log in sheet

• Accepted inbound calls and made outbound calls

• Established new enrollments and provided tours of the facilities

• Managed facilities

United Healthcare 06/2010-10/2011 customer service representative

• Assist Medicare recipients with questions pertaining to their Health Plan

• Contacted Physician’s office for prior authorization on health services and procedures

• Assist members with locationg INN providers

• Priced member copays on services and procedures

• Collected patient payments

Nations Health 08/2011-12/2011 customer service representative

• Assist patients with diabetic reorders

• Collect payments

• Contact Physician’s for insurance companies and Physicians for prior authorization

Express Scripts 02/2012-01/2013 customer service representative

• Collect payments

• Assist with patient plans and mail order medications

• Retrieve prior authorization for 90 supply of medication

• Communicate with Physicians to retrieve approval for authorization for mail order

Spherion Staffing 07/2013-12/2014 customer service representative

• Assisted families with retrieving income based insurance for children under the age of 19

• Assisted training new employees

• Completed monthly reports for supervisors

• Completed researches to resolve account issues

• Provided agents with feedback and completed side by sides

• Completed a project with the State of Georgia

• Managed agent adherences and monitored breaks and lunches

• Completed correspondence task, income verification, and data entry

• Completed 600 Work request

• Resolved 130+ calls a day

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