Career Profile

A self-directed professional with solid experience in accounts

management, conflict & dispute resolution, legal support, eDiscovery,

computer forensics, and managerial skills. Effective written/verbal

communications and interpersonal skills with a compelling ability to multi-

task while identifying and resolving obstacles to profitability. I have a

strong deadline awareness enhanced by meticulous attention to detail and

quality. Skilled negotiator that always excels as a leader in a fast paced

demanding environment that rewards hard work, innovation, and integrity.

Skill Sets

MS Office 2010 Clearwell eDiscovery Livewire

EnCase Platform Data Analysis,

Regulatory Compliance Sharepoint Implementation, &

FTK Toolkit/ FTK Imager Support

SAP

Professional Certifications

Paralegal - Kennesaw State University 2012

Computer Forensics Examiner ( CCFE) - Infosec Institute 2014

Computer Hacking Forensics Investigator (CHFI) - Infosec Institute 2014

Criminal Justice Major w/ Cyber Security - Colorado Technical University

2014 - Current

Professional Experience

Coca-Cola Refreshments, Atlanta, GA

2011 - 2014

Senior eDiscovery & Computer Forensics Investigator

. Prepare, load, filter, receive inventory, and cull client data into

processing software and hosted review platforms.

. Perform reconciliation on client data and work product at multiple

stages of processing to ensure 100% compliance of data. Strong

attention to detail.

. Responsible for all litigation collections for North America.

. Reduced risk and created costs savings by bringing over 100 projects

back on track within the first 6 months of being in the role and

provided new projected deadlines for reporting quarterly to keep in

alignment with outside Counsel deadlines.

. Support litigation dealing with electronically stored information.

. Track legal matters, pleadings, research, and data analysis.

. Thoroughly investigate and resolve all assigned cases, inclusive of

proper documentation and remediation.

. Conducts imaging and data extraction on a variety of media including

hard drives, thumb drives, and memory cards.

. Employ best practices and forensically sound principals such as

evidence handling and chain of custody.

. Capture/analyze network traffic for indications of compromise.

. Maintaining case and data archive inventories and retention programs,

using databases and legal systems.

. Draft reports summarizing the evidence uncovered during the

investigation, factual findings, and the analysis employed to reach

these findings and conclusions.

. Use file recovery programs to search for and restore deleted data.

. Act as IT compliance authority over security requests or exceptions by

researching potential security impacts and approving or denying

requests appropriately.

. Monitor and maintain an effective internal control environment across

IT organization in accordance with established company policies and

procedures.

. Responsible for ensuring analysis and reporting all vulnerabilities,

incidents, incident responses, mitigation plans and implementation as

assigned.

Cbeyond Communications, Atlanta, Georgia

2007 - 2011

Senior Legal Data Analyst

. Develop and implement process and procedures for account management

consisting of collections, processing, and updating terms of contract.

. Conduct research, data collection, timelines, and coordinate reviews

that provide resolution with resourceful and effective decisions to the

team of Corporate Attorneys.

. Ensure responses to customer correspondence from that state and other

regulatory authorities are processed and handled in a timely efficient

manner in order to comply with Federal Communications Commission and

Better Business Bureau regulations and deadlines.

. Drafts, negotiates and manages contractual matters, conveys routine

information regarding legal and /or contractual issues associated with

existing or proposed operational situations.

. Provide case management support, including monitoring and following up

on filing deadlines.

. Communicate effectively with corporate heads and opposing counsel.

ATT Communications, Atlanta, Georgia 2003 -

2006

Retention Performance Manager

. Developed centralized metrics and reporting for internal chat team.

. Maintained customer base through the retention of 47.3% of all

disconnect attempts.

. Served as Project Manager for the claims process to ensure a timely

and legal resolution to customer initiated complaints and escalated

requests for reimbursement due to the installation or repair process.

. Developed and maintained database applications in Microsoft Excel that

were used for consistent and accurate agent performance reporting.

. Performed quality control audits, credit appropriateness, and

compliance to Retention Guidelines.

Executive Escalation Manager

1999 - 2003

. Championed project plans for process improvements across the call

center.

. Provided new and refresher training on system upgrades and policy

changes.

. Worked closely with BellSouth Cable and Repair Technicians,

Engineering, and Central Office

personnel to resolve customer complaints in regards to availability,

installation, scheduling,

connectivity issues, and the repair of ADSL and BellSouth Telephone

products and services.

. Responded to and resolved all complaints logged directly with the

Public Service Commission and

Better Business Bureau in a timely fashion and assumed

responsibility for the complaint until an

amicable and satisfactory resolution was reached for the customer

and ATT.

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