Daniel W. Gowon

**** ****, **** *****, **** Lake City, Utah 84117. Email: acpcin@r.postjobfree.com. Mobile: 385-***-****

Summary

An experienced instructional designer and trainer with over 10 years of progressive experience in training and

consulting in diverse industries and cultures. Highly skilled in designing intuitive learning materials and program

plans, while working closely with managers, executives, subject-matter experts to design top notch training

programs for international and US clients.

• • •

Design/Delivery of Training Performance Consulting Needs Assessment & Critical Events Model

• • •

Adult Learning Principles Technical, Process, & Leadership Retail

• •

Course Training

Budget Planning Call center

• SAP r3

• •

Subject Matter Expertise Hospitality

• Microsoft Office Suite

• •

Presentation Procedure Writing (BPM)

Employee Engagement

• •

Strategic Planning French

Professional Experience

Senior Training Manager, Jos International Breweries Plc, Jos, Plateau, April 2011 – Present

Led the restructuring team and prevented a hostile takeover of the company while securing financing of $25 million to

resuscitate the company and bring the company back to profitability.

• Created and conducted leadership training programs for senior management.

• Slashed training cost by developing an in-house training the trainer course for department heads.

• Successfully identified learning gaps and designed cost effective learning strategies.

• Provided expert oversight to VPs of marketing, sales, finance, & operations to ensure seamless needs

assessments, design and delivery.

Project Manager/Trainer, Plateau Investment & Property Company Ltd, Jos Plateau, January 2010 - March 2011

Successfully managed a group of consultants in providing business advisory services to a company under receivership and

brought it out of bankruptcy.

• Provided collaborative relationship efforts with important stakeholders such as courts, investors, and creditors.

• Slashed major creditor indebtedness by 40% by successfully negotiating a reduction in interest charges, and

penalties and fees.

• Created leadership training materials and co-facilitated a board of director’s leadership training course.

• Negotiated and purchased high quality outsourced training materials with vendors.

Business Development /Training Manager, Swiss Tourism Management, Switzerland July 2006 – December 2010

Project managed and oversaw the opening of a $30 million dollar boutique hotel development.

• Assessed organizational needs and collaborated with stakeholders to ascertain learning needs Led interior &

exterior design discussions with architects, builders and investors.

• Designed hospitality related training programs and trained employee levels in delivery exceptional customer

service to guests.

• Drove down training cost through smart recruitment and by designing business process mapping and

designating product champions.

• Drove the talent recruitment process by analyzing industry trends and comparing it to management style and

company goals creating descriptions, conducted interviews and made hiring decisions.

Lecturer/Business & Hospitality Studies, Swiss Hotel Management School, Montreux, Vaud, October 2003 – June

2006

Successfully introduced instructional design curriculum into the University’s academic curriculum that was well received

by students.

• Designed intuitive management & business communication curriculum for over 170 sophomores and juniors.

• Created lesson plans, student quizzes, student evaluations, and student progress reports.

• Analyzed management principles, business communications course design and recommended changes to

department heads.

Instructional Designer/Project Manager, United Airlines, Chicago, IL, January 2000 – October 2001

Managed the successful design of an e-learning “Code of Conduct training program for over 70,000 union staff that was

successfully implemented company-wide.

• Developed end-user technical training modules for fleet and flight operations, human resources, customer

service representatives, and new supervisor training.

• Actively participated in company-wide initiative through resume screenings, interviews and intakes.

• Developed and/or analyzed operating processes and policies.

• Sourced and managed 3rd party vendors for content design and operations.

Instructional Designer/ Trainer, Tenfold Corporation, Salt Lake City, Utah, November 1999 – October 2000

Designed and delivered on budget, financial training for a major international bank in Europe.

• Developed end-user training modules for major Insurance, Healthcare. Created templates for Instructor led

training and web based training modules.

• Identified training needs, implemented and evaluated the effectiveness of the programs.

Daniel W. Gowon

2270 West, 4500 South, Salt Lake City, Utah 84117. Email: acpcin@r.postjobfree.com. Mobile: 385-***-****

• Assist with business development initiative to include implementation of new product lines, processes, and

applications.

Consultant/Instructional Designer, Ernst & Young LLP, Cleveland Ohio, July 1997 - October 1999

Successfully designed and rolled out on budget/time, SAP end-user ILT and web based training for several major

corporations.

• Planned and executed data integration. Conducted needs assessments and task analysis.

• Developed a hybrid training solution that included both instructor-led elements and computer-based elements.

• Conducted new hire interviews for instructional designers for our e-learning team.

Training Specialist, American Express, Salt Lake City, Utah, September 1995 – July 1997

Slashed IT and Leadership training cost by 45% through automating training, redesigning training room and smart vendor

selection.

• Coordinated and marketed all internal and external information system programs for the Salt Lake City

business area.

• Analyzed department’s performance in relation to mission statement. Maintained superior relationship with

vendor’s thus reducing product cost to the company.

• Consulted and provided organizational development services to departmental heads in all training areas.

Education

American Graduate School of Business, La Tour de Peilz, Switzerland

June 2003 MBA - International Business Development

Graduate student representative

Utah State University, Logan, Utah

June 1995 MSC - Instructional Technology/Training & Development

Student body president

Achievement of the year award

Southern Utah University, Cedar City, Utah

June 1989 BSC – Business Administration/Communications

Soccer Club President

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