PROFESSIONAL PROFILE

. Over ** years of working experience on various IT assignments. Technical

lead for over 10 years.

. Uses Waterfall and Agile/Scrum methodologies with SDLC

. Successful Scrum Master of 5 projects

. More than 7 years of Successful Project Management with emphasis on

communication, collaboration, self organization of the team, and the

flexibility to adapt to emerging business realities.

. Very versatile - Successfully delivered very diverse projects -

Installation, Configuration and Integration of very specialized software

like Siebel / Oracle CRM, SAP R/3 Financials, Cisco Scheduler. Creating

and configuring new applications on advanced technologies like Mobility

(Apple iPad).

. Managed a Pharmaceutical company (in India) as a President and

COO.

. Capable of independently handling large and complex assignments.

. Cheerful, easy going, people person, Resourceful and Optimistic. Have

Excellent Communication skills and a Professional attitude. I get things

done - On time, within budget and deliver QUALITY products.

. I am a Canadian Citizen. In US on a Green card. Been in North America for

over 25 years.

. Industries: Biomedical, Medicine, Telecomm, Research, Automobile,

Airline, Government, Banking, Finance, Securities/Brokerage, Railroad,

Manufacturing, Insurance, Distribution

. Applications: Siebel CRM, SAP FICO & MM, Time Management, Opportunity

Management, Purchasing, Inventory, Materials and Quality Management,

Accounts Payable / Receivable, General Ledger, Payroll, EDI (Automotive

and Aviation), and many more Home-grown applications at client sites.

EDUCATIONAL BACKGROUND

. Master of Science, M.Tech. Computer Science, IIT Roorkee, India

. Master of Science, M.Sc., Laser Physics, Kurukshetra University, India

SKILLS

Management:

Time / Budget / Resource Management, Executive Summaries, Status

Reporting, SOW, Proactive, Sharing, Caring, Team Builder. Great People

Skills, Presentation Skills & Motivational skills.

CRM Oracle Siebel: Siebel 8.0 CRM Certification from Oracle (Certified)

(8 years)

ERP/ SAP: SAP MM, SAP R/3 FI/CO 4.6,4.7, ECC 6.0 (5 years)

Operating Systems: Mainframe, Unix, Sun Solaris, Window 95/98/8, Server

2000/2003 (26 years)

RDBMS: Oracle 8/9/10, MS-SQL, MS-Access 2000, DB2 (26 years)

Tools & Utilities: VB 6.0, SQL, PL/SQL, VB-Script, MS-Office, MS-

Project, Daptiv PPM

ACCOMPLISHMENTS

Diversity of Projects I managed - Highlights my ability to learn, adapt and

still deliver on time:

. I have successfully completed and rolled out multi-Million dollar

Global projects with multi-currency and multi-language capabilities

. Oracle/Siebel CRM upgrade and integration with ERP Financials - with

Honeywell in Phoenix - Multimillion dollar HIGHLY visible project -

Finished On Time with NO bugs. (First truly Global App in Honeywell).

. Installation and integration of off-the-shelf applications Tidal

Enterprise Scheduler (TES) from Cisco.

. Installation of JAWS from Terma Software Labs and its integration to

TES. It is a data warehousing and reporting tool which uses TES

scheduling data to create meaningful reports, projections and

warnings.

. Multiple ERP projects - SAP R/3 FI and MM

. Home grown applications for the client

o Consolidated Complaints Solution (CCS) merge 3 existing complaint

systems

o Mobility - Apple iPad based application for the sales team of the

client

Amgen Inc, Thousand Oaks, CA, USA: Aug '14 - Feb '15

3 Projects as a Project Manager for TCS

Responsibilities:

. Project Management - Simultaneously managed 3 Installation and

Integration projects.

. Involved from the SOW stage to Training and Hypercare.

. Responsible for all aspects of the project which 'Service Provider' is

responsible including design, develop, plan, execute, test, deliver

and provide weekly status

. Took over all aspects which generally is 'Client responsibility'

including vendor communication, gathering requirements, UAT, and

reporting to senior management

. On time delivery with great set of documentation. Including naming

conventions and Governance.

. Manage resources as per the TCS' Onsite-offshore model.

Environment: Tidal Enterprise Scheduler (TES), JAWS, Reveille Real Time,

Outlook, MS-Project, Adapters, Agents, Sharepoint, ALM, EDMQ and reporting

tools

Boston Scientific Corporation (BSC), Minneapolis, MN, USA: May '13 - Jul

'14

3 Projects as a Project Manager / Scrum Master for TCS

Responsibilitiy 3: Consolidated Complaints Solution (CCS).

. Project Management - Merging 3 different Complaint Systems inherited

from acquisitions.

. Coordinating with 3 teams to identify what is required and what is

just 'User Convenience'

. Creating a Logical Data Model (LDM) and a final app based on LDM

. EAI and creation of Web Services

. On time delivery, No bugs during Warranty. Being Field tested before

next Phase begins.

. Managed a team of 12 resources as per the TCS' Onsite-offshore model.

Environment: Siebel, Trackwise, NetRM from PTC, Data Migration, LDM,

Agile/Scrum

Responsibilitiy2: SAP MM - Supplier Quality Optimization (SQOP)

. Project Management - Quality Management for their 12 plants in US,

Costa Rica and Ireland

. On time, No bugs during Warranty

. Managed a team of 13 resources as per the TCS Onsite-offshore model.

. Improvement of Key Supplier Quality Metrics

. Reduction of Inspection by BSC inspectors and improvement of Lot

acceptance rate

. Collaborating with the suppliers of BSC to agree on the layout of an

Electronic Certificate (eCert) instead of the traditional printed

certificate with the lot (gives BSC an edge over the competition)

. More than doubled the Dock to Stock receipt volume

. Allowing product from suppliers to go Dock to Stock is a HUGE savings

for BSC (Kim Weatherbee, acpcg5@r.postjobfree.com Mar 27, 2014,

Director of the project at BSC)

Environment: SAP, Remedy, MS-Project, Agile/SCRUM

Responsibilitiy1: New iPad based Time management app for their Sales Staff

(Consult Journal, CJ)

. Project Management - Mobility, iPad

. On time, No bugs during Warranty and ever since

. For successfully managing and implementing an iPad based Mobility

project. Managed a team of 14 resources as per the TCS Onsite-

offshore model.

. User Experience Management

Environment: Apple iPad iOS7 and iOS6, Afaria, VPN, Remedy, Daptiv PPM

Honeywell, Phoenix, AZ, USA: Jan '12 - May '13

Oracle (Siebel) CRM Upgrade Project Manager / Scrum Master (Integration

with ERP ECC 6.0)

Responsibilities:

. Successfully managed and implemented a global process standardization

project. Largest such project at Honeywell. Managed a team of 14

resources as per the TCS Onsite-offshore model.

. A fixed cost project (with penalties for late delivery) so had to

manage the resources very efficiently

. Sales functionality of CRM had to be preserved. Service functionality

had to be rolled back to vanilla.

. Managed the project plan of ERP Financial team and coordinate the

testing of Siebel Sales data

. Coordination with Honeywell IT Management, DBA and Prod Support teams

. Preparation and presentation of executive summaries to Honeywell and

TCS management.

. Project was successfully implemented with minor issues on Go-Live.

Corrected during Hyper Care.

. Accommodated over 50 Change requests without moving the delivery date.

. Client Manager praised us in an email and mentioned that his

expectations have been exceeded.

Environment: Siebel Client 8.1.1.7, ERP ECC 6.0, Analytics /OBIEE 10.x,

Informatica 9.1.x, Office 2007, Oracle 11g, VPN, XML and Remedy. Daptiv

PPM.

Anheuser-Busch InBev, St Louis, MO, USA: Jan '10 - Jan '12

ERP FICO Upgrade Project Manager (Integration with Siebel CRM using

Biztalk)

Responsibilities:

. Upgrade and configuration of ERP R/3 FICO versions from 4.x to ECC

6.0.

. Integration with Oracle Siebel (Consumer Goods - 7.8.2.7) CRM + PRM

. Install and configure BizTalk

. Process improvement - Review and help streamline Data Filtration,

Validation

. Configuration of product costing planning, material cost estimate with

quantity structure, cost objective controlling, variance calculation

and cost settlement.

. Application of transports in migrating data from source client to

target clients

. Create and maintain general ledger, profit center and cost center

master data

. Security, controls and end user roles, profiles in SAP controlling

module

. Maintain the integrity of chart of accounts

. Create and maintain general ledger, profit center and cost center

master data

Environment: ERP R/3 FICO 4.x, Siebel Consumer Goods - 7.8.2.7 (CRM and

PRM), eScript, Workflow, EAI, EDI, Oracle 9.2 and 11g, HP Defect

tracking, VPN, Workflows, Web Services, Office 2010, SOAP, WSDL, XML,

Biztalk, Agile/SCRUM Methodology

Key Bank, Cleveland, OH, USA: Jan '09 - Dec' 09

Oracle (Siebel) CRM Project Management (Siebel eFinance 8.1.1)

Responsibilities:

. Siebel eFinance upgrade from 7.5.3 to 8.1.1 - Application and data

migration.

. Integration with ERP R/3 Financials

. Consulted with Business Partners to upgrade the application as per the

changing needs

o To accommodate Acquisitions and Mergers of smaller banks

o Process flow of the newly acquired banks and set timelines for

process merger

o Roadmap. H/W & S/W recommendations

. Identified the inconsistencies of current business logic

. Need for new Web Services

. Process flow for new eMail Integration Solution to format and populate

custom templates.

. Worked to create the migration plan and identify all GO or NO GO

decision points and actions.

. Documentation for the ERP and Siebel Production support with business

flow diagrams.

Environment: Siebel eFinance 8.1.1 Client, ERP R/3 Financials 4.7,

eScript, Workflow, EAI, Web Services, Assignment Manager, Mainframe DB2,

Lotus Notes, Web Methods, Win XP 2002 SP2, VPN

Ozone Pharmaceuticals, New Delhi, India: Jan '08 - Jan '09

President - Handling IT, HR and Exports

Responsibilities:

. Planning, Budgeting and reporting to Directors and MD.

. Managed 3 teams of 25 members- team of 5 for Export, 11-in-HR and 9-in-

IT.

. IT: Identified and gathered the business requirements of various

processes of the company that can be automated, identified the future

needs, shared the business requirements with the multiple software

vendors and requested for business proposals. After evaluating the

proposals invited vendors for product demonstration, negotiated

favorable price structure and SLA's for products which can accommodate

the business needs of the company for the next ten years. Created and

implemented the growth path of IT staff. Implemented offsite data

storage and disaster recovery plan.

. HR: HR department was under staffed, inexperienced with low morale. I

strengthened the HR department from a team of 3 to 11. Streamlined

procedures, norms, policies, job Descriptions, and recruitment

process. Introduced training and Performance evaluation.

. Export: Acquired and used the feedback from foreign partners to

correct the picture as perceived by our international buyers. Improved

sales to double the highest sales done in exports ever before. Planted

the seeds for pharmaceuticals exports to other countries. Coordinating

with teams in Dubai, London and Kathmandu (Nepal)

Environment: CRM, ERP and HRMS software created by the Tata Consultancy

Services (TCS).

Key Bank, Cleveland, OH, USA: Oct '06 - Dec '07

Oracle (Siebel) CRM EAI Lead Consultant (Siebel eFinance 7.5.3)

Responsibilities:

. Siebel EBC Integration Solutions to view legacy data inside Siebel

applications

. Support multiple Lines of Business (LOB) - Individual and Business

Customers of the Bank.

. Application enhancement - New Workflows and Business Services and

additional eScripting.

. Review the changes recommended by Siebel ( for an orderly migration

to Siebel 8.0).

. Implement Changes (User properties, Ancestory) needed for migration to

Siebel 8.0.

. Researched Siebel 8.0 business benefits and upgrade process.

. Done Proof of Concept (POC) configuration for Siebel 8.0 using Sample

Database.

Environment: Siebel eFinance 7.5.3 Client, Siebel Tools, eScript, Workflow,

EAI, Web Services, Mainframe DB2, Agile Software Development using SCRUM

Methodology, Lotus Notes, Web Methods, Win XP 2002 SP2, Siebel eFinance 8.0

Client and Siebel 8.0 Tools ( for POC )

Ford Motor Company, Detroit, MI, USA: Jan '06 - Sep '06

Oracle (Siebel) CRM EAI Consultant (Project emphasis on Creating NEW Web

Services)

(Siebel eAutomotive 7.7)

Responsibilities:

. Use EAI to refresh Siebel Screens using mainframe transactions to procure

mainframe data.

. Setting up Siebel Web Services (Inbound and Outbound)

. Generate WSDL (to be used by Non-Siebel Apps) for Inbound (Provider) Web

Services - ProviderWebSrvc.WSDL (Web Service Description Language)

. Create/Obtain WDSL for Outbound (Consumer) Web Services -

ConsumerWebSrvc. WSDL

. Importing ConsumerWebSrvc. WSDL into Siebel EAI wizard to create proxy

Business services and Integration Objects. Use these components to create

Workflows that transport and convert incoming and outgoing data (Property

Sets, XML,

. Directly Calling Provider Web services - using HTPP GET/POST through

Siebel eScript

. Conversion, HTTP transport Business Services, Web Services, Wrappers, COM

DLLs, Win32 DLLs, State Model, SmartScripts, XML, WebSphere, Single Sign

On (SSO), Persistence Cookies

. .NET components - Web Applications, ASP.NET, MS .NET Framework, Visual

Studio .NET 2003, .aspx, .asmx, creating Web Methods in VB .NET 2003,

WSL.Auth, Virtual Directory, UDDI, SOAP

Environment: Siebel eAutomotive 7.7 Client, Siebel Call center 7.7,

eScript, Workflow, EAI, Web Services, ASP.NET, Universal Customer Master

(UCM), Master Data Management (MDM), Visual Studio .NET 2003, IIS 5.0,

Oracle 9iR2, Mainframe DB2, Test Director, EDI, Web Sphere, Genesys, VPN

Citizenship and Immigration Canada (CIC), Ottawa, Ontario, Canada: Jun '04

- Dec '05

Oracle (Siebel) CRM Data Architect (Siebel Public Sector 7.5.3)

Responsibilities:

. Reviewed Business Requirements (from legacy applications and interfaces)

and came up with a Logical Data Model (LDM) for Immigration Case

Management

. Worked with Design teams to configure Siebel Tables/Columns and

BCs/Fields that could support their business process.

. Applied superior knowledge of Siebel Tools, EIM, EAI, eScript, Siebel

Workflow, Assignment Manager, Actuate, etc. to effectively perform the

Support role.

. Job scheduling, error debugging and enhancements to the Siebel

application. Prioritising application enhancement requests.

. Application enhancement included Siebel Base & EIM table changes,

scripting changes to BusComps and Business Services.

. It also required good Communication and Coordination with Server

Management, DBA, and Siebel Administrator.

Environment: Siebel Public Sector 7.5.3 Client, Siebel Tools, MS SQL DB,

Rational Clearcase, Win 2000, BizTalk Server 2004 (2006), Actuate, eScript,

Assignment Manager, Workflow, EIM, EAI (VBC, Business Service, Adapter,

Property Set, Converter, HTTP transport),

SunLife Financial, Toronto, Ontario, Canada: May '03 - May '04

Oracle (Siebel) CRM Consultant (Siebel eFinancial 6.2.1 )

Responsibilities:

. Enhance the functionality of SunLife's eFinancial System and improve the

response time by 20%.

. Added a Handoff feature that allowed CSRs to forward SRs to supervisors

for further action or resolution, implemented using multi-layered LOVs,

eScript and Workflow.

. After a short break was re-engaged to upgrade and test EIM jobs.

Environment: Siebel eFinancial 6.2.1 Client, Siebel Tools, eScript, DB2,

Lotus Notes, EAI, Win NT 4.0, MQ Series, EIM, Siebel Workflow

Sprint Canada Inc, Toronto, Ontario, Canada: Jan '03 - Apr '03

Oracle (Siebel) CRM Lead Consultant (Siebel eCommunications 6.0.1 )

Responsibilities:

. Data migration using eAI.

. Process WebForms Orders and Account data that was coming in XML Format

via IBM WebSphere.

. Data was accepted as a HTTP message, and the Workflow and Business

Services performed the appropriate validations and then updated or

inserted Orders and Accounts.

Environment: Siebel eCommunications 6.0.1 Client, Siebel Tools, eScript,

SWE, Oracle8i, Iona Orbix, Win NT 4.0, eAI, IBM WebSphere Ver 4, MQ Series

TELUS, Edmonton, Alberta, Canada: Dec '01 - Nov '02

Oracle (Siebel) EIM Consultant (Siebel 7.0.4 eCommunications )

Responsibilities:

. In 2nd phase it made Siebel 7 available to all its divisions.

. It was decided to do an EIM migration of 'selected' Siebel 6 data instead

of a complete upgrade.

. As an EIM specialist, responsible for doing data cleansing and migration

from Siebel 6 to Siebel 7, other team was bringing in data from 8

different Legacy systems of this client.

Environment: Siebel eCommunications 7.0.4 / 6.0.1, EIM, Oracle8i (8.1.7),

SQL*Loader, TOAD, PL/SQL, Batch scripts, EAI, DB2, EDI

Sprint Canada Inc, Toronto, Ontario, Canada: Apr '01 - Nov '01

Oracle (Siebel) CRM Team Lead Consultant (Siebel eCommunications 6.0.1 )

Responsibilities:

. Customizing Siebel App to add new DSL product offerings, e.g., Unbundled

SDSL.

. Planning and upgrading to Siebel 6.0.1. Converted Siebel VB scripts to

Siebel eScripts.

Environment: Siebel eComm 6.0.1 / 99.5, Oracle8i, Corba, Iona Orbix,

Syndesis, Vitria 3.1.3, EIM

Burlington National Santa Fe (BNSF), Fort Worth, TX, USA: Oct '00 - Mar '01

Oracle (Siebel) CRM Lead Consultant (Siebel 2000)

Responsibilities:

. Backbone of their business involved providing and managing Quotes.

. Reviewed the Legacy applications used by the client to manage Contacts,

Opportunity and Quotes.

. Gap Analysis and mapping client information to Siebel Business

Components.

. Develop EIM process to update the Account data, and an EAI process to

access Group Tables maintained on the mainframe DB2 Tables.

Environment: Siebel 2000 Ver 6.2.1, DB2 6.1, eAI, EIM, XML, MQ Series,

Windows NT 4.0, IBM AIX 4.3.3, Siebel Tools 6.2, Korn, Shell

General Electric (GE) Aircraft Engines, Cincinnati, OH, USA: Feb '00 - Sep

'00

Oracle (Siebel) CRM Consultant (Siebel 99)

Responsibilities:

. Siebel 99 Production Support and Siebel Administration

. Provided 24 x 7 supports to over 1000 users of Siebel in a UNIX

environment.

. Call Centre, Marketing Campaign, Service Requests, Smart-Scripting, and

Product Defect tracking.

. Incoming calls were identified by ANI & DNIS.

. Defined Policies, Conditions & Actions for escalating Service Requests

through Workflow Manager.

Environment: Siebel99, Fulcrum search, CTI, Lucent Switch - Genesys

Middleware, Siebel VB, SmartScript

Windows NT 4.0, Unix, PL/SQL, Oracle8, Fulcrum Search, Siebel VB, EDI,

Siebel Remote

Brief Introduction to Previous Projects

. Chase Manhattan Bank, New York, NY, USA: Apr '99 - Jan '00 Cobol-DB2

Consultant

. McLane Company, Temple, Texas, USA: Nov '98 - Apr '99 Cobol-DB2

Consultant

. IBM Canada, Markham, Ontario, Canada: Jun '98 - Nov '98 (Brio Tools)

. Canadian Tire, Toronto, Ontario, Canada: Aug '97 - May '98 (PL/I-Cobol-

IMS-DB2 Consultant)

. Management Board Secretariat (MBS), Govt. of Ontario, Toronto, Canada:

Jul '96 - Aug '97 (IMS-DB2 Consultant)

. IBM's Information Systems Management (ISM), Toronto, Ontario, Canada: Jan

'96 - Jul '96 (as PL/I-IMS-DB2 Consultant )

. Canadian Depository of Securities (CDS), Toronto, Ontario, Canada: Mar

'93 - Jan '96 (as an Cobol-DB2 Employee)

. Dun & Bradstreet Software (DBS) Toronto, Ontario, Canada: Oct '90 - Feb

'93 ( Employee - Finance Apps Specialist)

. Electronic Data Systems (EDS) of Canada, Whitby, Ontario, Canada: Sep '88

- Sep '90 (as a Cobol-IMS Employee) EDI

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