William Smith

** ****** **. *********, ** ***** acpcg0@r.postjobfree.com 267-***-****

Summary

Over 20 years of experience in the IT industry. Background ranges from engineering, administration and

escalation support in networks ranging from small to large scale complex enterprise environments.

Professional Skills Summary

Exceptional presentation and customer relationship skills including strong written and verbal

communication skills. Able to effectively communicate with senior management, third party vendors,

technical staff, as well as non technical end users.

Excellent analytical skills. Able to absorb large volumes of technical data and develop concise

solutions in addition to translating into non technical terms.

Extensive knowledge and experience proficiently handling complex mission critical projects under

extreme time constraints.

Technical Skills Summary

WAN Layer2/3: RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, HSRP, Ether Channel, STP, SVI,

CEF, MPLS, Multicast, IPv6, IOS Security and QOS.

WAN Technologies: CDP, Frame relay, PPP, Access Control List (ACL), Network Address

Translation (NAT), Port Address Translation (PAT), Redistribution, OSPF Virtual links and GRE Tunnel.

WAN Hardware: Cisco 3700/3600, PIX firewalls, routers, switches, wireless, T1, Fast Ethernet,

Gigabit Ethernet, Cable/DSL modem, Analog dial up, WAN, LAN, TCP/IP.

LAN Technologies: Windows NT/2000/2003/2008 Server, Exchange Server5.5/2003, Norton

Antivirus, Symantec, ISA firewall, Proxy Server, VM Ware, Terminal Server, SQL 2000/2005, Linux,

Apache, RAID, SCSI, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS, HP servers,

Tape backup and NAS storage.

Desktop Technologies: Windows 95/98/NT/2000/2003/XP/VISTA, Microsoft Word, Excel, Access,

Summary of professional experience

ION Trading Sr IT Analyst 2011 2014

A T & T Engineer Contractor 2010 2011

University of Pennsylvania I T Support Specialist 2000 2009

Education

LaSalle University Bachelor in Business Administration

ION Trading, Inc. Senior IT Analyst 10/11/2011 – April 2015 Horsham, Pa

Manage all IT aspects for Software Developer company.

Project management tasks included relocation of offices, negotiation and purchasing of IT related

services and solutions.

Managed to reduce expenses and increase ROI by reducing Network Hardware, consolidating Vendor

rentals and improving efficiencies via Internet Communication.

Technologies handled include but not limited to routers, switches, firewalls, and servers, MSOffice

20XX, MS SQL, Exchange Server, Active Directory, DNS, DHCP, Group Policy, frame relay and much

more.

A T & T Engineer 4/12/2010 10/10/2011 Norristown, Pa

Approval Testing of Wireless Devices in both stationary and mobile conditions.

Conduct technically complex wireless device test plan on wireless devices. Familiar with; wireless network

performance testing on topics such as network selection/reselection, Radio Frequency performance,

audio quality, call processing, Over The Air transmission/reception, data services, feature and application

functionality, and relevant accessory testing in the local market on all devices under test.

University of Pennsylvania I T Support Specialist Sr 2000 2009 Philadelphia, PA

Member of a team tasked with evaluating Linux products for use at the University. Each year we would

download the five most popular Linux systems, install them on various computers, perform bench tests

and evaluate performance and ease of use.

Installed Red Hat Linux Server for use as a Webserver for Ware College House. Also installed Open

Source applications, Apache for webservices and other Open Source products.

Purchase, install, configure, and maintain SQL2000/2003/2005 Servers for departmental use.

Purchase, install, configure, maintain, train users and train Office Manager in use of Exchange Server

2007.

Purchased, installed and configured Barracuda Web Filter for thirteen department websites.

Member of a team of network engineers providing complete design and implementation of wireless

LAN for Campus Wireless coverage in a dense urban environment.

Primary responsibilities included but not limited to maintaining a network infrastructure with Cisco

routers and switches, consulting with users to determine needs and troubleshoot issues on the network.

Additional responsibilities included training and mentoring of student employees, mentoring peers in

networking protocols and other office protocols.

Special projects included initiation of specialized group of student employees to facilitate immediate

network connectivity during University Move In and initiation of 24/7 Help desk for round the clock support

to students living on campus.

Participated in the planning, purchasing, organizing and rolling out wireless technology to provide

connectivity for over ten thousand users campus wide in an urban environment.

Participated in University of Pennsylvania yearly review of IT Security Procedures and Policies along

with the review and evaluation of new Security hardware and software.

Purchased, installed, configured and administered INTRUSION DETECTION SYSTEM hardware,

CISCO PIX Firewall, and software to maximize LAN/WAN and Wireless Security for Department.

Coordinated with HP, Ricoh, and IBM to install and maintain networkable Scanner/Copier/Fax

machines at various offices at the University.

Served as Service Administrator for department with over fifty local and remote users employing 64

and 32 bit desktops and laptops through multiple VMServers.

Performed Quarterly INTRUSION DETECTION SYSTEM Audits with Nexus Scanner and other tools

and reported results to Management with recommendations for improvements or cost cutting measures.

Maintain record of Vendor performance on escalated issues for later negotiations.

Purchase, install and configure CA and Thawte Certificates periodically.

Resources for Human Development Project Manager 1995 2000 Philadelphia, PA

Designed, purchased, implemented and maintained a WAN with nine servers, one hundred seventy five

personal computers, and several Cisco routers and switches. Managed virtual LANs and executed virtual

subnets to improve economic efficiency. Managed Network growth from Token Ring of thirty five units to

a WAN with unlimited growth potential with extreme economic and time constraints in a non profit

environment. Implemented Internet Email using Microsoft Exchange. Trained and supervised office

manager in the routines of how to add/delete users and maintain mailboxes. Designed and executed

curriculum for classroom

instruction of MS Office 2000 products. Technical consultant on the submission of the "Microsoft

Technology Grant 2000" proposal. Consolidated analyses from the Helpdesk into a "Procedure and Policy

Manual" for use in the MIS department. Designed the Disaster Recovery Plan utilizing Arcserve software

and multiple HP backup devices. Systems Analyst for Enterprise Resource Planning in areas of

communication, data warehousing, and overall consolation the main office and all remote locations.

Maintained one hundred percent network availability for seven years, if the electric was on, the network

was available to users.

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