Melinda Erin Keske

**** ***** *** ***** ******, Illinois 60502

630-***-****

acpcd9@r.postjobfree.com

SUMMARY

Enthusiastic and dedicated Training Professional thoroughly familiar with

all aspects of training from administration and material distribution to

facilitation and faculty procurement. Strong communication, organizational

and customer service skills resulting in client satisfaction. Committed to

team environment dynamics with the ability to contribute both expertise and

leadership. Accustomed to working under tight deadlines.

CORE QUALIFICATIONS

Virtual classroom set-up and delivery

Skilled in Adobe Connect, Lync and Meeting Place

Learning Management Systems

Sharepoint

Experienced peer trainer

Instructor led training coordination

Quick study computer applications

Strong organizational skills

Sharp problem solver; win-win conflict resolution

Collaborative team member

Supervisory skills

Self-starter

PROFESSIONAL EXPERIENCE

BCForward (Contractor)

Accenture Learning, St. Charles IL

Virtual Instructor Led Training Support Senior Analyst 2012-2015

. Moderator support including session set-up, faculty preparation,

post session wrap-up for internal global virtual training.

. Technical support, problem solving and issue resolution for virtual

training sessions in Adobe Connect, Meeting Place and Lync.

. Tested and developed procedures for Lync dial-in process within

Adobe Connect and for Lync as a stand-alone training tool.

. Trained managers and peers on new processes and procedures for

providing virtual training using Adobe Connect and Lync.

. Collaborated with high profile faculty and participants to ensure

successful training sessions.

Faculty Procurement Specialist 2011-2012

. Procure qualified faculty for classroom and virtual training.

. Communicate with faculty regarding travel and housing logistics

prior to session and maintain communication throughout the session.

. Manage and maintain Share Point sites, Learning Management Systems,

Microsoft Outlook and Excel spreadsheets.

Instructor Led Session Support Specialist 2010-2011

. Assisted with the planning and delivery of training events for

Accenture professionals globally.

. Provided faculty and participant communications, managed

registrations and logistics.

. Requested/Prepared Materials.

Material Fulfillment 2010-2012

. Managed on-time delivery of session materials for Instructor-led

courses.

Accenture, St. Charles, IL 2005-2009

Senior Customer Service/Fulfillment Analyst

Managed on-time delivery of session materials for both internal and

external clients with skilled attention to details and logistics.

. Created procedures for processing all external client materials and

trained global team members to perform said duties.

. Assembled materials and created print specifications for over 85% of

the company's internal training sessions.

. Constructed a tracking procedure for all internal material orders

resulting in an order accuracy rate of over 98%.

. Implemented process improvements reducing rush charges by 75%.

. Completed orders within standard delivery times meeting established

Service Level Agreement 100% of the time.

. Monitored inventory levels and usage; initiated purchase orders for

replenishment

. Worked with international vendors to quickly locate lost shipments.

. For an external client:

o Set-up over 450 training materials files on a vendor order

site including print specifications.

o Created a spreadsheet listing all of the components needed

for each course to increase ordering accuracy to over 98%.

Super Target, St. Charles, IL 2002-2005

Guest Service Team Lead

. Created a fast, fun and friendly environment for guests and

employees.

. Part of team responsible to hire and train over 300 employees as

well as set up shelving and merchandise for first Super Target in

Illinois.

. District Trainer responsible for training other Guest Service Team

Leads for stores within District, including Streamwood, Glendale

Heights, Warrenville, Algonquin and South Elgin.

. Trained and assisted all customer-facing employees; Cashiers, Guest

Services, Food Avenue and Cart Attendants.

. Assisted Guests with issues or complaints, working to create a win-

win solution.

. Wrote and presented employee reviews after 90 days, and annually

throughout their employment.

. Assisted in the training and promoting of four cashiers to lead

positions.

Arthur Andersen, St. Charles, IL 1995-2002

Night Shift Supervisor, print and warehouse operations 10/00 - 4/02

Production Associate 12/99 - 10/00

Focus Factory Technician 4/95 - 11/99

COMMUNITY LEADERSHIP ACTIVITIES

Choral Director

Direct Cherub Choir (ages 3-5) at Gary Memorial UMC, Wheaton

IL. 2001-present

Youth Group Counselor

Team Lead responsible for middle school youth group for Gary

Memorial. 1999-present

Chaperone annual Youth Mission Trip for high school youth at

Gary Memorial. 2002-present

EDUCATION

University of Evansville, Evansville, IN

Bachelor of Science degree in Commercial Art

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